Olá Nicolae,
Thank you for your review and for bringing this issue to our attention.
We are genuinely sorry to hear that you were not pleased with your order, as this is not the level of quality we strive to provide.
We wish we had known about this issue sooner so we could have addressed it immediately.
Our customer service team (customerservice@frescobolcarioca.com) is always here to help, and we will gladly assist you with a replacement or refund. In cases like this, returning the item is always an option, and we would have provided a return label to make the process as easy as possible for you.
Thank you for your feedback, and we look forward to resolving this matter for you.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“Contemporary styling and good quality products. I have shopped with you for some time and bought shoes, shirts, trousers and shorts. I have been pleased the all items.”
Olá Lennart
Thank you for taking the time to leave us your valuable feedback.
We want to apologize for the inconvenience caused by the missing item in your recent delivery. We strive to ensure that all orders are complete and accurate, and we’re sorry that we fell short in this instance.
That being said, we are glad to hear that the issue has already been resolved. Nonetheless, we want to thank you for your patience throughout the process, and we deeply regret any frustration this may have caused.
We truly appreciate your understanding and your continued support of our brand. Should you have any further questions or concerns, please don’t hesitate to reach out to customerservice@frescobolcarioca.com.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“Excellent choice, excellent quality, excellent value, we found this brand in Harrods in the UK and have ordered many more shirts from them. Perfect fit great quality.”
Olá Rui,
Thank you for taking the time to leave us your valuable feedback.
We can see you emailed our Customer Service department and we apologize for the unusual delay in replying to your query.
Rest assured, that this issue on our returns platform has now been solved and that we are continuously working to improve.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“Everything was good and agile. The only situation is that I needed to change size of two bathing shorts and I have only got one. I imagine this is part of the process and the other one can be on the way, but some information will be appreciated.”
Olá Georgie,
Thank you for taking the time to leave us your valuable feedback.
We understand your frustration with receiving a swimsuit that you feel is the wrong size. After reviewing your order, we have confirmed that we sent the sizes you selected during the checkout process.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Have a lovely day.
Abraços,
Customer Care Team
FRESCOBOL CARIOCA
“Lovely navy linen shorts. The quality has really improved since I first bought them a few years ago. They deliver via DHL so the item arrived in just a few days.”
“In 1 day there was already a tiny rip on my swimsuit. I’m very disappointed honestly with this purchase. I expected better quality for an expensive swimsuit.”
Olá Khalid,
Thank you for sharing your feedback regarding your recent purchase.
Firstly I would like to take this opportunity to apologize for any disappointment caused and to also reassure you of the quality of our products.
Our items go through stringent testing to ensure the highest standards of quality for our customers.
For us to further investigate this issue, would you be able to provide us with 2 high-quality clear images of the issue and also one photo of the care labels on the inside of the garment, please?
Once we have received these I will pass these on to our relevant team and I will be better able to assist you.
Thank you for giving us the opportunity to address your concerns.
Abraços,
Customer Care Team
FRESCOBOL CARIOCA
“Very beautiful swimshorts ! Love the prints! Pity there is not a mans brief inside as in most other labels (vilebrequin for example).
I have also sent a return forcrefund, but see it has not been processed yet (rma 944618, original order row24108). Would you mind check please? Thank you !! Charlotte”
