“Hi , I've bought many pieces by Frescobal Carioca , the products are always excellent quality especially the linen ranges and the sizes are accurate ..superb , please keep up the excellent standards !😊”
Olá Grygoriy
Thank you for taking the time to leave us your valuable feedback.
Please accept our sincere apologies regarding the problem with your shoes.
We would like to take this opportunity to apologize for any inconvenience caused and to reassure you of the quality of our products. Our items go through stringent testing to ensure the highest standards of quality for our customers.
We can see that this issue was solved directly through our Customer Service and that a solution has been found.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Have a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“Disappointed with delay in delivery service. Paid for express delivery but because of delay had to defer delivery for several days because away on vacation. In the circumstance the express service was not required.”
Olá David
Thank you for taking the time to leave us your valuable feedback.
Our apologies if you had to re-schedule your delivery.
We can see your order was shipped Express on the same day it was placed and should have been delivered to you the next business day.
Our customers are welcome to contact us at customerservice@frescobolcarioca.com and inform us in case we should hold the order to ship at a future date or ship to a holiday address.
We ship all our orders with Express Shipping and we offer complimentary shipping on orders over £300.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Have a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“Order with confidence! My swim trunks are great, vibrant and rich colour and pattern. I ordered a size too large and worked with an actual person on arranging the exchange. You don’t get this type of service in the US. Will make me look at their line for the next purchase.”
“I recently bought a pair of tailored swim shorts which are without exception the best pair of swim shorts I have ever bought.
34 inch waist was true to size an the fit is nothing short of exquisite with a very flatter shape.
I would not hesitate to recommend or buy another pair of theses again.
By no means cheap but they surpassed my expectations and are absolutely value for money.
Keep doing what you’re doing Frescobol Carioca.”
