“The quality and fit of the swimwear has degraded. The introduction of the “eco” fibre isn’t an improvement. I was a great advocate about the the fit and feel however you have lost a customer for life now.”
Olá John,
Thank you for taking the time to leave us your valuable feedback.
We are sorry to hear that the recent improvements to our Sport Swim Shorts didn't meet your expectations.
While we made changes to the sizing and materials to enhance comfort, quick-drying capabilities, breathability, and overall lightness, we understand that these updates may have been different from what you were looking for.
We truly value your input and are always striving to improve our products based on customer feedback. If there's anything specific you would like to share or suggest, we're all ears.
Thank you for your understanding, and please don't hesitate to reach out if there’s anything else we can assist you with.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“A unique Brazilian upscale hype and natural style. Just love most of the items. Prices have been increasing a bit much. As a loyal customer we could use some « invite only private sales »… Or discount over 500€, over 1000€, over 1500€…”
Olá Nargiz,
Thank you for taking the time to leave us your valuable feedback.
Our sincere apologies for the delay in shipping your recent order. We understand how important timely delivery is and deeply regret any inconvenience this delay may have caused you.
To ensure the highest level of service and speed, we always ship our orders with DHL Express. Unfortunately, the delay in your case was due to import policies and customs procedures specific to your country, which were beyond our control. Despite using one of the fastest and most reliable shipping services, these regulations have caused an unexpected delay.
If you have any further questions please do not hesitate to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Abraços,
Customer Care Team
FRESCOBOL CARIOCA
“Made an order of 5 pairs of espadrilles for my wedding delivered to the UK, fast delivery, a few pairs came up large, returning for different sizes was very easy and fast. A Five Star Company. Very very happy customer, thank you so much.”
“I have a new favorite bathing suit thanks to Frescobol Carioca. The style, the color and cut are all great, and it's very flattering. It looks fantastic and it doesn't slip around like so many slimmer cut suits tend to do. A great addition to my wardrobe!”
“I first purchased Frescobol rackets from the shop, beautiful handcraft. After which I became aware of their website and the many stylish Carioca designs available. I have been to Ipanema beach many times. Recently I have tried out more products; white sneakers, great pair and now the beach wear, beautiful T-shirts white and sea foam plus two classic swim shorts in Ipanema influence print. Highly recommended.”
“I submitted a return and received confirmation but there is no follow-up on processing the refund despite 2 emails and a phone call on their UK number. I think its a cool brand but I am dissappointed (very) by their poor customer service. Taking their customers for granted now ?”
Olá Sudaif
Thank you for your patience, and we appreciate you taking the time to share your previous experience.
We want to sincerely apologize for the delay in processing your refund and for the lack of prompt communication during that time. While we’re glad the refund has since been completed, we fully understand how frustrating it must have been to deal with such delays and unresponsiveness.
At FRESCOBOL CARIOCA, we value our customers greatly, and it’s clear that we didn’t live up to those expectations in your case. Please know that we take your feedback seriously and are working hard to improve our service, so future experiences align with the level of quality we aim to provide.
We’re truly sorry for any disappointment we caused, and we hope to have the opportunity to provide a much smoother experience moving forward.
Thank you again for your understanding.
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“Excellent clothing and service. Ordered the item on the Monday and was delivered the following Wednesday. The shorts I ordered were beautifully packaged. Everything could not have been better! Definitely would recommend this clothing brand.”
Olá Eric,
Thank you for taking the time to leave us your valuable feedback.
We can see you emailed our Customer Service department and that the issue was solved on the same day.
Rest assured, that your feedback regarding our returns platform was passed on to the relevant team and we will keep on working to improve.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“I love this company. Their clothing is great, so cool & stylish & they always make things that look & feel special. But the other reasons i love them is they were so pro active in solving post Brexit delivery costs & issues for British customers that it made me believe they really value all their customers. This time i bought a retro style knit resort shirt & i love it, i just need a holiday now so i can wear it.”
