“Unfortunately, the shirt was the wrong size. I have another medium shirt from FC but the one I ordered was significantly larger, though marked medium. This was very disappointing. I have returned the shirt , asking for the sizing to be checked.”
Olá Simon
Thank you for taking the time to leave us your valuable feedback.
We can see your issue was handled by our Customer Service department and that a new shirt with the correct sizing was sent as a replacement.
Rest assured, that your feedback was passed on to the relevant team and we will keep on working to ensure issues like this one do not happen again.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“I bought two caps - they are made from light and comfortable fabric, easy to maintain (dries quickly after handwashing with soap), accommodating sizes (my need being at the higher end that many manufacturers do not cover). Please keep making them!”
Olá Samuel
Thank you for taking the time to leave us your valuable feedback.
We are sorry to hear that our quality did not meet your expectations.
We would like to take this opportunity to apologize for any inconvenience caused and to also reassure you of the quality of our products.
Our items go through stringent testing to ensure the highest standards of quality for our customers.
Your feedback has been passed on to the relevant team and we will keep on working to improve.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
Olá Alf-Henry
Thank you for taking the time to leave us your valuable feedback.
We are sorry to hear that you were disappointed with our shipping policy.
We offer free returns and exchanges on all our orders and complimentary shipping on orders above €300.
If you have any questions please feel free to contact us at customerservice@frescobolcarioca.com and we will be happy to assist you!
Wish you a lovely day.
Customer Care Team
FRESCOBOL CARIOCA
“This is my second bathing suit from your company. I bought one in South Hampton Long Island years ago when you had a store there and it still looks good! I had a 34” size and ordered that size again but it was larger this time so I am
Waiting for a 32” waist. You make it so easy to return!!”
