Dear Jonathan, Thank you so much for giving Furvell a glowing 5-star rating! We truly appreciate your kind words and recommendation. We strive to provide great products and fast delivery to our valued customers, like yourself.
We look forward to serving you again soon, and please don't hesitate to reach out if you need any assistance.
Kind regards
The Furvell Team.
“Wouldn’t recommend this company as had nothing but hassle with them trying to get a refund after no delivery my item. Been a bad experience with them… had to non stop call them and email them to get things moving for my refund.”
I’m very sorry you have had reason to leave negative review. I can see you were refunded for the parasol base several weeks ago so we will reach out to you directly.
Kind regards
Furvell.
Dear Jill,Thank you so much for your fantastic 5-star rating of Furvell! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.
We are delighted to know that you found our delivery service excellent and that you are pleased with your new furniture.
Thank you once again for choosing Furvell, and we hope to have the pleasure of serving you again in the future.
Kind regards
The Furvell Team.
Dear Patrick, Thank you so much for your outstanding 5-star rating of Furvell! We're delighted to hear that we could provide you with a great product at an excellent price and we're thrilled that your teenage boys love the beanbags! It's always a pleasure to see our customers satisfied with their purchases.
Thank you once again for choosing Furvell. We look forward to serving you again soon!
Kind regards,
Furvell.
“Ordered great value outdoor beanbags. Sent the wrong colour and could not replace as sold out. Offered collection and refund but scant consolation for not getting the product I paid for.”
Hi Guy, I am very sorry the incorrect colour was sent to you but I hope you are pleased with the exceptional quality and price of the product overall.
Kind regards
Jane.
“Considering i do not have my marble table as ordered in march I would not rate this company .
Communication is poor and they just mess you around. Saying different things about the delivery dates etc . I am just glad I decided to pay by Klarna who have put a hold on my payments while they are investigating thank goodness . My asvucw do not use this company”
Hi Lucia, I am very sorry you haven't received your dining table as of yet. We are working this out with the courier and will be in touch soon.
Kind regards
Jane.
Dear Hollie, Thank you so much for your outstanding 5-star rating for Furvell! We truly appreciate your kind words and support and hope you enjoy your garden furniture :)
Kind regards
Furvell.
“Nice table very happy was offered a free lamp table with purchase which did not arrive so had to contact customer services who sent out a week later so overall very pleased”
Thank you so much for your fantastic 5-star rating of Furvell! We truly appreciate your kind words and are thrilled to hear that you are extremely happy with your purchase.
Kind regards
Furvell.
Dear Nathalie, Thank you so much for giving Furvell a 5-star rating! We really appreciate your support and feedback.
We are thrilled to hear that you are happy with the great price and quality of our products and hope you enjoy your garden furniture :)
Kind regards
Jane.
Hi Susan, I am very sorry you have to wait some time for the replacement part but glad we resolved your issue for you in the end. I hope you are pleased with your garden furniture.
Kind regards
Jane.
“After email communication, the issue I had with the wrong colour being received was resolved over the phone and a discount was given for the inconvenience.”
“Good website and product. However need to improve on communication. I wasn't informed that delivery was cancel until late afternoon when I have been waiting most of the day.”
Hi Elisa, Thank you for taking the time to leave us a review. I am sorry your experience with us did not meet your expectations, we take customer feedback very seriously and are working hard to improve our delivery service. I am glad you are pleased with your dining set overall.
Kind regards
Jane.
“Still have not received my order. Very disappointed in the service and communication. Will NEVER buy another product from this company. Have told my family, friends and colleagues that they need to stay away from this company.
Yet again I have been asked to edit my review by posting a picture of the goods I received.
Guess what……..yes that’s right, still have not received my order. This order was processed on 11/04/2024 today is 25/05/2024.
Yesterday I had a most unpleasant experience of speaking to Natalie. I was promised a full refund for £119.20.
I’m not holding my breath waiting for the refund.
My advice to ALL prospective customers is to avoid dealing with this incompetent company.”
“The service was very efficient. I was sent the wrong item, but once notified the service was excellent. I was given the option to have the item returned and replaced within one day of sending my email”
Dear Jacqueline, Thank you so much for your 4-star rating of Furvell! We greatly appreciate your feedback and are thrilled to hear that you found our service efficient. We apologise for the mix-up with your order, but we're glad that our team provided excellent support once you notified us. We always aim to promptly rectify any errors, and it's wonderful to hear that we were able to offer you the option to have the item returned and replaced within just one day of your email.
Thank you again for choosing Furvell and we look forward to welcoming you back soon.
Kind regards
The Furvell Team.
I am very sorry you didn't receive the ornament you ordered from us, unfortunately some stock shipped from our supplier has been signed for at our premises but has not been received by us and so we are still trying to trace it.
With regards to you not receiving a response to your emails, I would be very grateful if you could forward these directly to me at jane@furvell.com so I can investigate, as all our emails are respond to daily from Monday to Friday and had we received an email from you chasing an order we most certainly would have replied.
Kind regards
Fuvell.
“I recently purchased outdoor Rattan set and I delighted with it. The quality of the furniture is better than expected and it looks absolutely stunning in my garden. Also arrived sooner than I thought. Thank you Furvell”
Dear Alison, Thank you so much for your 5-star rating of Furvell! We sincerely appreciate your support and are absolutely thrilled to hear that you are delighted with your garden furniture.
We are also glad to know that your order arrived earlier than anticipated. We strive to provide prompt and efficient service to our valued customers like you. Your satisfaction is of utmost importance to us, and we are committed to continuously exceeding your expectations.
Once again, thank you for choosing Furvell and we look forward to welcoming you back soon.
Kind regards
The Furvell Team
Thank you so much for your wonderful 5-star rating of Furvell! We truly appreciate your kind feedback and are thrilled to hear that you absolutely love your dining set. Your satisfaction is our top priority, so we're delighted to know that we could meet your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon! ⭐️⭐️⭐️⭐️⭐️
“The cube set is great value for money. It’s a fully built product (not flat pack) the cover was a nice surprise. We had delivery within 7 days. Will order our indoor furniture soon.”
Thank you so much for your wonderful 5-star rating of Furvell! We're thrilled to hear that you found the cube set to be great value for money and that you were pleasantly surprised by the fully built product and the included cover. We're also glad that our delivery services were prompt, ensuring your satisfaction. We can't wait to serve you again when you order indoor furniture from us. Thank you for choosing Furvell!
“Was really good at getting back to me, at first for the information on the product I was interested in buying, but when something was missing from the delivery, message lots of times, been waiting a few weeks now n still not received the stones for the fire pit table. A real shame because wanted to give them 5stars but still waiting for email back and product to be sent as it was part of my order.”
Thank you so much for taking the time to share your feedback about Furvell. I am very sorry it took a while for you to receive the stones for your fire pit table, they came from an external supplier but you should have now received them.
I hope you are pleased with your furniture overall and enjoy it for many summers to come.
Kind regards
Jane.
