“Funny how you can pesta me for a review but you can't send the stool and other bits that are missing so we can actually use what we've paid for over 6 weeks ago. Your customer care is awful. 2 weeks ago I rang and told you that pieces are missing to find our today that they still havnt been sent out. We are so disappointed 😞 please listen to your customers and answer your phone.”
Hi there
Thank you kindly for sharing your experience with us, we take all feedback on board in order to better our service.
Replacement parts can can up take up to 10 working to be sent out, apologies you have waiting just over that time frame. We are working to resolve this for you and aim to have a resolution soon.
The phone line can get really busy and we may not be available to answer your call. We always try call customers back, if you have not had a call back our apologies this will be highlighted.
Kind regards
Furvell team
“Hi the table and chairs have not been delivered and I am getting really worried about them now I have tried to contact you today to no success please get in touch with me and let me know were they are thanks Sue McCann”
“I have always been wary of internet shopping, let alone spend nigh on £1000 for a dining set I've neither seen or touched. I was reassured by Furvell that their reputation was outstanding and reviews seemed to indicate the same. There are always bad reviews and you have to read between the lines.
It did take slightly longer than promised and I believe logistics seemed to be the biggest issue. That being said I was kept informed every step of the way and duly compensated for the inconvenience.
The dining set is first class, extremely heavy and I did opt for the delivery with assembly option. Thank God I did....
Thank you Furvell for a lovely dining set, definitely recommended if you are patient.
Great communication which always helps even when things don't go to plan.”
“The team kept me fully up to date on the delay to the delivery. The team were very helpful and even offered a reduction refund due to the late delivery. The figurine is great and fits the hallway prefectly. Thank you customer service team Furvell.”
“Arianna dining table & chairs looks luxurious bit of a nuisance having to build everything from scratch even chairs , need two people to lift table top it's so heavy but worth it very sturdy.
Had a issue we part of my order not being delivered after a few emails finally got the rest of my order after speaking to a lovely lady who got straight on the case my order was completed 3days later so if you have a issue don't email just phone.
I am now a happy customer.”
“HAVING PURCHASED AND PAID FOR A PATIO GARDEN SET OF FURNITURE. ADMITTEDLY IT WAS HALF PRICE DUE TO SHOW ROOM AND MARKS ON CUSHIONS WHICH I ACCEPTED. FINALLY AFTER MUCH CHASING IT WAS DELIVERED,VERY UNHELPFUL DRIVERS JUST LEFT OUTSIDE HOUSE AND ONLY HAD TO WALK A FEW STEPS TO PUT IN GARDEN. SOFA MASSIVE FAULT AND FIREPIT DOESNT WORK, NO PEBBLES FOR FIRE, NOW WAITING AND WAITING FOR SOMEONE TO FIX FIREPIT AND DELIVER NEW SOFA. SUMMER WILL PROBABLY BE OVER BY THE TIME THEY HAVE DATES FOR ME SO LOOKS LIKE WILL HAVECA REFUND BUT THIS ALSO WORRIES ME RECEIVING IT AS NOBIDY SEEMS TO CARE !!!!!
Finally delivered said furniture 3 months later, repaired table, however parts still missing which they assured me would be with the order so told them to keep furniture and refund!!!! Ordered new table from another company being delivered after 1 week !!!”
“Thank you for your very kind and understanding resolution to the issues with my bed order. It is very much appreciated after what has been an extremely stressful period.”
“Having spoken to a kind and understanding Lady today I am now looking forward to the furniture arriving on April 3rd and to have it assembled.
Meanwhile may I say Thank you for your correspondence and help.
Thank you.
Joyce Tollervey”
