Getlaidbeds.com Reviews

Name: Getlaidbeds.com
Address: Barn 3-5, Wharf Way Business Park, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 385 Reviews

83 %

of reviewers recommend Getlaidbeds.com

4.4

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

2036952463

Email:

hello@getlaidbeds.com

Location:

Barn 3-5,
Wharf Way Business Park,
Leicester
Leicestershire
LE2 9UT

Getlaidbeds.com 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed is very good quality and easy to build. Very happy so far.”

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Posted 4 months ago

“They make a lot more noise than you think they will and the wood quality does leave something to be desired. Aside from that, we feel like the finish is fairly decent.”

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Posted 4 months ago

“I was thrilled to find a real wood bed that came in a Full XL size. I really like the design, but the quality of the workmanship is mediocre. The varnish is very uneven with dark patches and what looks like a bunch of finger prints. I'm hard pressed to find other beds in this size so I will keep it. Also, when assembling, it is very difficult to keep pieces together tight enough when screwing them together. They should use fasteners that tighten as you go. Update: While trying to correct the loose joint, we discovered that the soft wood has cracked, so there is no way to tighten the joint at all. I could literally wiggle the pieces apart despite two screws. Very disappointed. I would be willing to pay more money for a bed that has decent varnish and doesn't break during assembly. I'm down grading to 2 stars.”

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Posted 4 months ago

Thank you for your review. We are very sorry you had issues with your frame. Unfortunately it appears you haven't contacted customer services to have these resolved or looked into. When you do have the opportunity please contact our customer service team directly as we are unable to resolve this over reviews. Kind Regards, The Escalations Team.

Posted 4 months ago

“The instructions could've been more clear, but the set up wasn't terrible. The bed arrives quickly.”

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Posted 4 months ago

“The bed parts came in boxes which was sent out and arrived without any issues. Material was not work the amount that we paid. Disappointed and would not order again . Quality is not good and many issues were noted.”

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Posted 4 months ago

Thank you for taking the time to provide your feedback on your experience with Getlaidbeds.com. We apologise for any inconvenience caused and we are truly sorry for the disappointment you experienced. From the images provided it was unclear the extent of the issue nor the exact parts marked by damage. However during communications your responses became rude in response to the team trying to assist you. We are sorry you felt the need to do this. They were only trying to make sure they got the correct information from you. Due to this it was it concluded with a partial refund and carpenters wax to buff through the minimal damage received during transit. Regards, The Escalations Team

Posted 4 months ago

“Easy ordering, lots of choices, solid wood frames, fairly fast shipping”

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Posted 4 months ago

“Great quality and easy to assemble. The color was consistent with the site and it arrived on time.”

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Posted 5 months ago

“Product and quality beyond our expectations! Easy assembly. EXCELLENT customer service!!”

Getlaidbeds.com 5 star review on 4th August 2024

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Posted 5 months ago

“Awful experience. Ordered two very expensive beds. They arrived without all the right pieces. After over a month of back and forth with customer support, and multiple attempts for the company to send the correct pieces (they sent several wrong pieces by mail again which further delayed completion of the bed), we finally gave up and paid a contractor even more money to fix and finish the bed. When I reached out for compensation for the trouble I was offered $150 (after spending $3,000+ on the whole debacle plus an incredible amount of time). Will discourage anyone I know from ever supporting this business.”

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Posted 5 months ago

Thank you for your review. As you know, some of your packages were lost by the couriers during international transit through US customs etc. We would like to clarify that this was not due to any failure on our part to send them originally. In our efforts to rectify the situation, we remade and send the missing parts. However, although providing the correct measurements to be made, parts arrived incorrect. You then did not wish to allow us to rectify it and asked for a refund. You were made aware that we could not refund you in full without collecting the items. We are not obligated to offer anything beyond the missing parts, yet we chose to provide you with a partial refund in an attempt to resolve the issue. Once we had offered a partial refund, apart from this negative review , we have not heard back form you in 1 month. If you do wish to discuss the decision please contact customer service directly as this cannot be resolved over reviews. Regards, The Escalations Team

Posted 5 months ago

“Exactly what we ordered, happy so far. We placed the bed on a rug so no felt pads underneath. Instructions were included and clear, but it was not very clear which pieces were which, the stain was the same as slats so that didn't help, maybe pieces could be labeled? As an international order we were not eligable for installation. We have yet to build the underbed stroage, but excited this was an option.”

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Posted 5 months ago

“I needed a bed with extra slats and customer service at Get Laid Beds was spectacular. Really, it was delightful to have an actual conversation with a lovely human being (instead of having customer service read from a script). Cara understood what I needed and explained how each extra slat would change the spacing, so I knew exactly what I would be getting. I was a bit nervous about ordering a bed from the UK to be delivered to the US, but my conversation with Cara made me much more comfortable.”

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Posted 5 months ago

“The day bed I got is built very well. Sturdy and can hold plenty of weight! My fiancé put it together so quickly without issues. They have extra of all items just in case. The bed shipped in 3 parts which all arrived within a week’s time from the anticipated delivery date.”

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Posted 5 months ago

“We ordered three beds total. They were shipped on time and were easy enough to assemble. Great looking beds, good quality. FedEx shipping was not so good, but that is FedEx fault.”

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Posted 5 months ago

“When I found the perfect bed for us, I was dismayed to learn the company is located in England, since I am in the US. Still, I found a US number on the website and decided to call. I'm so glad I did! We ordered a cherry platform bed, no head or footboard, with a shelf for each side and and underbed storage drawer. The bed is very reasonably priced gien the excellent quality. And the fact that expedited shipping to the US only cost $56 blew our mind! My daughter is married to a British man, and when we excitedly told them about this great find, my son-in-law said, "I'm sorry to say this, but I think you've been scammed. There is no way that bed will be as nice as it seems, delivered to the US int he timeframe and cost they've promised." That worried me, so I called again to confirm our bed specifications, costs, and delivery date and logistics. The person I spoke with was kind, patient, well-informed and reassuring, as was each Get Laid Beds employee I spoke with through the research and ordering process. Sure enough, Our beautiful bed arrived in perfect condition, a day early! We ordered out bed on July 9th. It was delivered to our front door in rural Vermont on July 24th. I'm happy to say my son-in-law was wrong about his skepticism of Get laid Beds!”

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Posted 5 months ago

“i like this company.. and the bed Inordered. Just be careful to understand that their space saver beds are different from the. on-space saver beds. Caused a lot of confusion for this buyer.. but i timatelly happy..”

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Posted 5 months ago

“We received our bed but there was bo hardware or instructions included. We contacted the company a week ago about the problem and we still haven't received the missing hardware. Very disappointed.”

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Posted 5 months ago

“We are thrilled with our purchase! The wood is quality, a smooth finish, beautifully stained, and in good condition, even though it was shipped internationally! The building instructions made sense and the bed was decently easy to assemble. We asked Get Laid Beds to make the legs on the Extra Long Twin bed to be longer so that the bed sat higher -- so that we could more easily fit a Twin trundle underneath it and have ample space for the mattress, blankets, and pillow on that trundle. They did an accurate job on extending those legs -- the trundle bed fits perfectly. We paid extra for the pads on the bottom of all the bed legs, and we find that these help the trundle slide smoothly out from under the bed, and back in again. We couldn't be more pleased with the bed, the purchases, the customer service, and the price! We are glad we purchased from Get Laid Beds, and would certainly buy from them again should the need arise! Thank you! :-)”

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Posted 5 months ago

“I love the bed frame As far as assembly.. I will say the holes drilled were not very good.. not deep enough I had to redrill for the screws provided . It was a hard maple that maybe made it more difficult? Ready to order another”

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Posted 5 months ago

“I bought two twin XL size beds for my sons. My sons are very tall and I need sturdy beds for them. These beds are perfect. Quality material, well made, and easy to put together. Will have these beds for a long time to come.”

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Posted 5 months ago

“The ordering experience is cumbersome if you want to speak with someone.”

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Posted 5 months ago

Getlaidbeds.com is rated 4.4 based on 385 reviews