Name: Giesswein Walkwaren AG
Address: Niederfeldweg 5, ,, Brixlegg
Rating: 4.66

“- [ ] Kundendienst ist weder telefonisch zu erreichen, noch erfolgt der auf dem AB versprochene Rückruf. Daraufhin Kontaktformular mir Anliegen gesendet, kein Feedback. Daraufhin an die offizielle Firmen Email Adresse Screenshot des ausgefüllten nicht beantworteten Kontaktformulars geschickt — wieder keine Antwort. - [ ]”

Hilfreich Melden

12.12.2021

Sehr geehrte Frau Drexl-Schegg, vielen Dank für Ihr Feedback. Wir entschuldigen uns vielmals, dass Sie uns telefonisch nicht erreichen konnten. Wenn Sie uns Ihr Anliegen an shop@giesswein.com senden, beantworten wir Ihre E-Mail so schnell wie möglich. Wir bitten Sie besonders derzeit um Ihr Verständnis, dass sich Antworten aufgrund eines sehr hohen Anfrageaufkommens etwas verzögern können. Selbstverständlich bemühen wir uns, so schnell wie möglich für Sie da zu sein. Vielen Dank für Ihre werte Geduld. Laura - Ihr Giesswein Customer Service

13.12.2021

“I did not have my ordered yet, after more than 2 weeks”

Hilfreich Melden

12.12.2021

Dear Mr. Zaccomer, Thank you for your message and your feedback! We are sorry to hear that you have not received your order yet. According to the tracking, your order will be delivered today. We apologize for the delay and thank you for your patience. If you have any further questions, please do not hesitate to contact our Customer Support team at shop@giesswein.com! Your Giesswen Customer Support Laura

13.12.2021

“Very disappointed that the slippers are held up via Fed Ex. Your company was very quick in completing the order, but we now have date for when the item will be received.”

Hilfreich Melden

12.12.2021

Dear Dawn, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“I placed the order on December 2nd. I have not received my package or any communication as to why I haven’t receive it. This is supposed to be a Christmas present for my son and now I’m starting to think I will not get it in time. Might I suggest that you communicate with your customers better before you want them to review your merchandise. Terrie Gass”

Hilfreich Melden

12.12.2021

Dear Terrie, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“Ich have genie schuen bekomen. Noch nicht gekregen”

Hilfreich Melden

12.12.2021

Lieber Kunde, besten Dank für Ihre Nachricht. Wir bedauern, dass Sie Ihre Bestellung noch nicht erhalten haben und möchten uns bei Ihnen für die Verzögerung entschuldigen. Aufgrund des erhöhten Paketaufkommens vor Weihnachten kann es aktuell zu Verzögerungen bei der Lieferung kommen. Ihre Bestellung befindet sich aktuell auf dem Weg nach Belgien. Sobald die Bestellung dort im Paketzentrum angekommen ist, wird der Sendungsstatus aktualisiert. Sie sollten das Paket in den nächsten Tagen erhalten. Bei Rückfragen stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Herzliche Grüße Laura - Giesswein Customer Support

13.12.2021

“Have not received item yet.”

Hilfreich Melden

12.12.2021

Dear Jonathan, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“No delivery as af today. It’s been weeks since i ordered.”

Hilfreich Melden

12.12.2021

Dear Eric, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“Have not received item or any notification about item.”

Hilfreich Melden

11.12.2021

Dear Richard, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“Keine Ware bekommen.”

Hilfreich Melden

11.12.2021

Guten Tag Frau Larsson, vielen Dank für Ihre Nachricht und Ihr Feedback! Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Eine Ersatzlieferung wird schnellstmöglich an Sie versendet. Bei weiteren Fragen steht Ihnen unsere Customer Support gerne unter shop@giesswein.com zur Verfügung. Dieser wird sich gerne um Ihr Anliegen kümmern. Vielen Dank für Ihre Geduld! Ihr Giesswein Customer Support Laura

13.12.2021

“Grundsätzlich mag ich die Giesswein Produkte sehr gern. Aber erst kommt es jetzt zu einer deutlichen Lieferverzögerung, weil das Giesswein Team von den Black Sales Bestellungen (2 für 1 Merino Runners) überrannt wurde, und dann wird nur 1 von 2 Paaren geliefert. Ich hoffe jetzt auf schnelle Klärung durch den Kundenservice, denn eigentlich war ein Paar auch als Geschenk gedacht. :-/ Drückt mir die Daumen...”

Hilfreich Melden

11.12.2021

Liebe Kundin, vielen Dank für Ihr Feedback. Wir bedauern außerordentlich, dass die Lieferung unvollständig gewesen ist. Nach Erhalt Ihrer Nachricht haben wir bereits eine Ersatzlieferung für Sie veranlasst. Diese sollte in den nächsten Tagen bei Ihnen ankommen. Wir möchten uns noch einmal für die Unannehmlichkeiten und die Verzögerung entschuldigen. Bei Rückfragen stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Herzliche Grüße Laura - Giesswein Customer Support

13.12.2021

“I didn’t yet receive the package. I understand that you have to satisfy a lot of clients. The order was made on 28/11 - 14 days ago. Merci”

Hilfreich Melden

11.12.2021

Dear customer, thank you for your message and order. Unfortunately, due to a high volume of orders, there are currently delays in delivery. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. According to DHL, the package was successfully delivered on Sat, 11.12.2021, 11:43 am. Thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“I have not received my shoes. It's soooooo slow.”

Hilfreich Melden

11.12.2021

Dear Wilson, thank you for your message We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“I have not received it yet!”

Hilfreich Melden

10.12.2021

Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order has been delivered on Saturday, 12/11/2021 at 10:51 am. Again, we are very sorry for the delay. Thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“Where are my slippers. It has been over a month since I ordered them When do you expect them to arrive I am very unhappy. I really want the slippers John”

Hilfreich Melden

10.12.2021

Dear John, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. According to FedEx your order has been delivered on Saturday, 12/11/2021 at 4:08 pm Thank you for your understanding! Again, we are very sorry for the delay. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“Purchased slippers on sale. Emailed asked if I could exchange for a different size. They replied to return slippers and use same discount code and repurchase when the size I need is available again. few weeks later they cost more and they will not give me the same price. Awful customer service.”

Hilfreich Melden

10.12.2021

Dear Jonathan, thank you much for your message. We are very sorry to hear that you are not satisfied with the customer service. We place the highest value on our customer service and want our customers to always be completely satisfied. Therefore we want to apologize again for any inconvenience and we truly regret that you had a bad experience with our customer service. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“Still waiting to receive order, no delivery date provided. Will contact PayPal soon.”

Hilfreich Melden

10.12.2021

Dear Mrs. Kawczynski, thank you very much for your message. We deeply regret that you have not yet received your order. There is currently an operational delay from FedEx, for which we apologize again. We kindly may ask you for your appreciated patience, of course, we will immediately determine the delivery. Please be so kind and contact us through shop@giesswein.com and we will immediately determine this issue again if you do not receive your order within the next days. We are of course always at your assistance again. Kind regards - Laura - Your Giesswein Customer Service

13.12.2021

“Still haven’t received my shoes, and your website says sipping info is not available”

Hilfreich Melden

10.12.2021

Dear customer, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura

10.12.2021

“Bestellung nicht bestätigt obwohl per Paypal bezahlt. Telefonisch nicht erreichbar. Seit Tagen kein Rückruf,”

Hilfreich Melden

09.12.2021

Lieber Kunde, vielen Dank für Ihre Nachricht. Bitte entschuldigen Sie die Unannehmlichkeiten. Durch extrem hohes Anruferaufkommen kommt es aktuell leider zu längeren Wartezeiten. Ihre Bestellung ist bei uns eingegangen und wurde laut DHL am Mi, 01.12.2021, 11:46 Uhr erfolgreich zugestellt. Sollten Sie Ihr Paket nicht erhalten haben, bitten wir Sie sich unter shop@giesswein.com bei unserem Kundenservice zu melden. Vielen Dank für Ihr Verständnis und Ihre Bemühungen! Mit freundlichen Grüßen Giesswein Customer Support Team Laura

10.12.2021

“the package is STILL not here and it appears to be stuck in a FedEx facility at Orly”

Hilfreich Melden

09.12.2021

Dear customer, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura

09.12.2021

“When I placed the order your website promised receipt by Fedex in 3-5 days. That was 12 days ago and my order is still showing as at Roissy Charles de Gaulle Cedex 95, where it has been for over a week, with no scheduled delivery date. So of course I won't give you a good review when I don't have a product to review.”

Hilfreich Melden

09.12.2021

Dear customer, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura

09.12.2021

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Giesswein Walkwaren AG Bewertungen