Login
Start Free Trial Für Unternehmen? Klicken Sie hier

Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,974 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,937
 Insights Metrics Info
4.7
Basierend auf 25,974 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Lesen Giesswein Walkwaren AG Bewertungen
Zu dieser Website

Bewertung abgeben

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Valerie F
Verifizierter Käufer
“I ordered a pair of slippers on November 12th. I received confirmation on the 13th that my shoes shipped and would take 3-5 days depending on location. It's now November 24th and I have been watching the Fedex tracking for my shoes showing them floating around multiple countries in Europe, nowhere near the USA. No delivery date noted. I haven't received any customer service communications from the company about it. Very disappointed. Guess I learned my lesson for trying to support a company that isn't Amazon.com.”
Hilfreich Melden
24.11.2021
Dear Valerie, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
25.11.2021
Peter J
Verifizierter Käufer
“Lied about shipping should have been here”
Hilfreich Melden
24.11.2021
Dear Peter, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. There is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. According to FedEx your parcel will now be flown from Paris to the USA and should arrive very soon. In case, you do not receive your order within the next days, we kindly ask you to contact us again. Thank you for your understanding and patience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
24.11.2021
Angela C
Nicht verifizierter Bewerter
“HORRIBLE CUSTOMER SERVICE. DOES NOT PROVIDE A RETURN LABEL.”
Hilfreich Melden
24.11.2021
Dear Angela, thank you much for your message. We are very sorry to hear that there has been a misunderstanding about your order and that you are not satisfied with the customer service. We place the highest value on our customer service and want our customers to always be completely satisfied. Therefore we want to apologize again for any inconvenience and we truly regret that you had a bad experience with our customer service. We do provide return labels. It just depends on the country what return label you will receive. You are welcome to contact our customer service again via shop@gieswein.com for more information. Best regards Giesswein Customer Support Team Laura
24.11.2021
Erin G
Verifizierter Käufer
“The package never arrived and is still 6000 miles away from its destination. You said 3-5 business days it would arrive and that was two weeks ago. You lied to me and the birthday present for my mother was not delivered.”
Hilfreich Melden
22.11.2021
Dear Erin, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. There is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. According to FedEx your parcel is now on the way from Paris to the USA and should arrive very soon. In case, you do not receive your order within the next days, we kindly ask you to contact us again. Thank you for your understanding and patience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
23.11.2021
Anonym
Verifizierter Käufer
“Did not meet UK sizing, had to return”
Hilfreich Melden
22.11.2021
Dear customer, thank you for your message. We are sorry to hear that the shoes didn't fit. You can of course return them and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
22.11.2021
Mary M
Verifizierter Käufer
“Still have not received my order. It is still in Europe as far as I can tell”
Hilfreich Melden
21.11.2021
Dear Mary, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. There is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. According to FedEx your parcel is now on the way from Paris to the USA and should arrive very soon. In case, you do not receive your order within the next days, we kindly ask you to contact us again. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
22.11.2021
Joanna C
Verifizierter Käufer
“purchase never received!!”
Hilfreich Melden
20.11.2021
Dear customer, thank you for your message. We want to apologize for the inconvenience – we will immediately initiate an investigation with FedEx. This may take a few days. We would be happy to send you a replacement, but sadly the desired colour and size is currently not in stock. Therefore we will refund you the money within the next 7 days using the method of payment you have selected. We want to apologize for the inconvenience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
22.11.2021
Latif K
Verifizierter Käufer
“In normalen Socken und in diesen Socken ist keine unterschied, ich werde diese Socken euch nicht empfehlen.”
Hilfreich Melden
20.11.2021
Lieber Kunde, vielen Dank für Ihre Nachricht. Wir bedauern, dass Ihr bestellter Giesswein Artikel nicht Ihren Vorstellungen entspricht. Selbstverständlich können Sie diesen im Rahmen unserer Giesswein-Zufriedenheits-Garantie wieder kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
22.11.2021
Emma M
Verifizierter Käufer
“The order has not arrived Very disappointed Sehr Enttäuscht”
Hilfreich Melden
19.11.2021
Dear Emma, thank you for your statement regarding your order at Giesswein. We are truly sorry to hear that your order has not arrived. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will immediately have a look at this issue and will solve the problem. We are sorry for the inconvenience. Best regards Your Giesswein Customer Support - Laura
19.11.2021
Christina S
Verifizierter Käufer
“Ihr produziert in China Das ist doch nicht euer Ernst Dann kaufe ich kein Markenware mehr von euch Dafür seit ihr zu teuer”
Hilfreich Melden
18.11.2021
Liebe Kundin, vielen Dank für Ihre Nachricht. Unsere Merino Runners sind Made in Austria und Assembled in Vietnam und China Der einzigartige Stoff der Merino Schuhe wird in unserer Textilproduktion in Brixlegg - Tirol – Österreich gestrickt und gewalkt, die Wertschöpfung des Artikels liegt also in Österreich. Das Zusammenfügen der Einzelteile wie Stoff und Sohle, sowie des Zubehörs, erfolgt in Vietnam. Der Grund hierfür ist die sehr große Nachfrage an unseren Merino Schuhen, wir haben hier in Europa keinen Schuh-Hersteller, mit ausreichend Kapazitäten, um die nachgefragten Mengen zu bedienen. Unser Geschäftsführer persönlich besucht die Fabrik in Vietnam zweimal jährlich und gewährt, dass es eine Fabrik ist, die allen westlichen Standards entspricht, sie ist neu gebaut und die Arbeitsbedingungen sind einwandfrei. Nur so kann unser Firmenstandard und Markenname auch gewährt sein. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
18.11.2021
Laura R
Verifizierter Käufer
“We have not yet received the parcel. The SDA courier in Italy has not delivered it in spite of several notifications from our side, since 10 Nov, claiming that they did not find anyone at home.”
Hilfreich Melden
18.11.2021
Dear Laura, thank you for your message. We are very sorry to hear that you haven't received your order yet. We want to apologize for the inconvenience. We kindly ask you to contact our customer service via shop@giesswein.com so they can initiate an investigation. Thank you very much for your efforts. This may take a few days. However, if we do not receive a response from our service partner within 2 days, a replacement will be sent to you. Best regards Giesswein Customer Support Team Laura
18.11.2021
Maryse P
Verifizierter Käufer
“bonjour, nous sommes très déçus par la qualité des chaussons. En effet, la semelle de nos deux paires de chaussons se décolle, après les avoir portés trois semaines!!!!! J'attends de vous lire au plus vite.”
Hilfreich Melden
16.11.2021
Bonjour, merci pour votre message. Nous regrettons que vous rencontriez un problème avec l'un de nos produits. Dans le même temps, nous pouvons vous assurer que nous nous efforçons toujours de ne livrer que des produits de haute qualité afin de satisfaire au mieux nos clients. Afin de faire une réclamation, veuillez nous envoyer un e-mail avec les données ci-dessous à shop@giesswein.com : Une photo sur laquelle le problème est clairement visible. Courte description du problème. Votre numéro de client ainsi que le numéro de votre commande. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura
17.11.2021
Leslie O
Verifizierter Käufer
“I have no opinion on the quality of the shoes because I have not received them yet. Order placed on November 4th, for delivery via fed ex within 3 to 5 working days. However, as of my last notice from Fed Ex, "operational delays" continue in Koeln, NW and there is no estimated arrival date. This was a birthday gift for my mother who turned 89 on November 13th. VERY DISAPPOINTED.”
Hilfreich Melden
15.11.2021
Dear Leslie, thank you for your message. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Your order arrived in Indianapolis today and should be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
16.11.2021
Matt N
Verifizierter Käufer
“Product has not arrived yet so I don’t know why I’m being asked for a review. Will update review once it does.”
Hilfreich Melden
15.11.2021
Dear Matt, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. There is currently an extremely high volume of shipments and unfortunately there are sometimes delays. We are already in permanent contact with Hermes in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
16.11.2021
Michael R
Verifizierter Käufer
“They haven’t arrived yet.”
Hilfreich Melden
14.11.2021
Dear Michael, thank you for your statement regarding your order at Giesswein. We are truly sorry to hear that you have not received your order so far. In this case, we kindly ask you to contact us directly at info@giesswein.com. Then we will have a look at this issue and will solve the problem immediately. Thank you for your efforts. Best regards Your Giesswein Customer Support - Laura
15.11.2021
Sue R
Verifizierter Käufer
“As far as I know , my 2 pairs are still in Germany. I didn’t know that they were being shipped overseas. My fault.”
Hilfreich Melden
14.11.2021
Dear Sue, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. In the meantime your order arrived in the USA so, you should receive your order soon. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
16.11.2021
Joyce M
Verifizierter Käufer
“As of today, 10 days since my order shipped, it is stuck in a FedEx facility with no delivery date saying operational delay and pending. I will wait till Wednesday before I ask for a refund.”
Hilfreich Melden
14.11.2021
Dear Joyce, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. In the meantime your order has arrived in the USA so, you should receive the parcel soon. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
16.11.2021
Brian K
Verifizierter Käufer
“Placed order on 4 November and it is now 14 November and I have no idea when the slippers will arrive. Tracking information has only said pending. I already purchased a different product which arrived in 2 days.”
Hilfreich Melden
14.11.2021
Dear Brian, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
15.11.2021
Silke M
Verifizierter Käufer
“Meine Bestellung ist immer noch nicht angekommen. Ende Oktober 2021”
Hilfreich Melden
14.11.2021
Guten Tag Frau Urban, vielen Dank für Ihre Nachricht. Wir bedauern, dass Sie Ihre Bestellung noch nicht erhalten haben. Leider scheint es ein Problem bei der Lieferung zu geben. Wir haben jedoch bereits eine Ersatzlieferung an Sie versendet. Diese sollte in den nächsten Tagen bei Ihnen ankommen. Bei weiteren Fragen stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Mit freundlichen Grüßen Laura - Giesswein Customer Support
15.11.2021
Anonym
Verifizierter Käufer
“I returned my order more than 2 weeks ago because the size didn't fit. I never heard from the company about those items. No confirmation of return, no issuance of refund although the items were return within a few days of receiving the order. This is not the (lack of) customer service I had expected from Giesswein. Really disappointed as the company owes me 193.9 euro plus it has conveniently kept the returned items.”
Hilfreich Melden
14.11.2021
Dear customer, thank you very much for your message. As soon as we receive your return, we will transfer the amount back to the payment method you used to place the order. Please understand that it can take up to 3 weeks to receive the goods and refund the money. We therefore kindly ask for your patience and thank you for your understanding. If you have any questions please do not hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
15.11.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,974 Bewertungen
Unser Unternehmen
Geschäftslösungen Impressum AGBs Datenschutz Datenschutzerklärung für Unternehmen Datenschutz Datenanforderung