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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,975 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,937
 Insights Metrics Info
4.7
Basierend auf 25,975 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Holman, D
Verifizierter Käufer
“I’m in thr UK and unfortunately the slippers I. Ordered were too big. … so via the live message on the uk side after a long time someone promised to post me a return label ..as I don’t have a printer … and therefore can’t print one off For the first 10 minutes he told me to 1. Ask a neighbour 2. Ask at a post office, 3. Ask friends .. none of these are possible for me !! In the end he said he would post one out … still not arrived .. Help please … I had been going to change them for a smaller size .. but won’t now … as I can’t afford to buy a printer or waste more money if they don’t fit”
Hilfreich Melden
17.09.2021
Dear Mrs. Holman, thank you very much for your message. First of all, we deeply apologize that a problem with the return label has occured. Please understand, that a return label can be easily printed, if you do not have a printer, we will send it to you via post mail. We kindly ask you for your patience, as a post mail from Austria to the UK can take up to a few days. The label has been sent last week and may arrive within these days. We also have responded to you via e-mail and thank you for your attention. In case of any further questions or concerns, please do not hesitate to contact us again. We are of course always at your assistance again. Kind regards from Austria - Laura Your Giesswein Customer Support
20.09.2021
Theresa U
Verifizierter Käufer
“Musste beide Paare zurücksenden da keines gepasst hat”
Hilfreich Melden
16.09.2021
Liebe Kundin, vielen Dank für Ihre Nachricht. Wir bedauern, dass Ihr bestellter Giesswein Artikel nicht gepasst hat. Selbstverständlich können Sie wieder kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
17.09.2021
Hannah M
Verifizierter Käufer
“I ordered 2 pairs of slippers on 29th August and I still haven't received them!!”
Hilfreich Melden
13.09.2021
Dear Hannah, thank you for your message. We want to apologize for this inconvenience and delay! I would kindly ask you to contact our customer service directly at shop@giesswein.com. We will immediately initiate an investigation with our service partner. This may take a few days. However, if we do not hear back from our service partner, a replacement delivery will be sent to you. Thank you for your understanding and patience. Best regards Giesswein Customer Support Team Laura
13.09.2021
Charles C
Verifizierter Käufer
“I ordered on 01/09/21 and was given delivery date of 06/09/21 Tried to track with FedEx - told there were 2 deliveries to different people on my tracking number?? Told on 6th it was on its way...... Then it was shipped on 9th and "In transit - At FedEx destination facility" - Pending 12/09/21 - still pending i guess!!!!”
Hilfreich Melden
12.09.2021
Dear Charles, thank you for your message. We want to apologize for the inconvenience and the delay! Would you be so kind and contact our customer service via shop@giesswein.com and we will immediately initiate an investigation with FedEx. If we do not receive a response from our service partner a replacement will be sent to you. We would like to apologize again for the delay! Thank you for your understanding and patience. Best regards Giesswein Customer Support Team Laura
13.09.2021
Desmond C
Verifizierter Käufer
“Soles not satisfactory”
Hilfreich Melden
11.09.2021
Dear Desmond, thank you for your message. We are sorry that you are having problems with one of our products. At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way. You can of course return your order free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.09.2021
Keri S
Verifizierter Käufer
“Not comfortable - flimsy and poor quality”
Hilfreich Melden
11.09.2021
Dear Keri, thank you for your message. We are sorry that you are having problems with one of our products. You can of course return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.09.2021
Rupert S
Verifizierter Käufer
“You were incapable of rectifying my address even though I asked for this to be done straight away. Result: the goods have been sent to the wrong address and I will probably not receive them.”
Hilfreich Melden
11.09.2021
Dear customer, thank you for your review. We are very sorry that we couldn't update your address. Once you have placed your order we usually prepare and dispatch your order within 30 minutes. Therefore, it's unfortunately not always possible to change the address once you have placed your order. We want to apologize for the inconvenience! Thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com We can of course still get in contact with FedEx again and see what we can do so your order will still get delivered. Best regards Giesswein Customer Support Team Laura
13.09.2021
Brad F
Verifizierter Käufer
“Rubbish product and terrible customer service. Still awaiting my refund.”
Hilfreich Melden
10.09.2021
Dear Brad, thank you much for your message. We are very sorry to hear that you are not satisfied with the customer service. We place the highest value on our customer service and want our customers to always be completely satisfied. Therefore we want to apologize again for any inconvenience and we truly regret that you had a bad experience with our customer service. Also we are sorry that you are having problems with one of our products. You can of course return your order free of charge and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.09.2021
Minja B
Verifizierter Käufer
“Very very poor”
Hilfreich Melden
09.09.2021
Dear Minja, thank you for your message. We are sorry that you are not happy with your new Giesswein purchase. At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way. To be able to assist you we kindly ask you to send us the following information direct to shop@giesswein.com • pictures of the claim • short description • your order number or customer number Thank you for your efforts! Best regards Giesswein Customer Support Team Laura
10.09.2021
Jon W
Verifizierter Käufer
“These rip my feet apart. The heel is too hard. Advertised as a soft shoe you can wear without socks. Whoever designed the shoes should be made to wear them.”
Hilfreich Melden
09.09.2021
Dear Jon, thank you for your message. We are sorry that you are having problems with one of our products. We recommend that you wear the shoes in a few more times with different socks, as these will also give a little after wearing in. If it doesn’t get better you can return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
09.09.2021
Anonym
Verifizierter Käufer
“The shoe was not properly clued. Now returned.”
Hilfreich Melden
06.09.2021
Dear customer, thank you for addressing your findings to us directly and we are extremely sorry if you have reason to complain about a Giesswein product! At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way. We want to apologize for the inconvenience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.09.2021
Nataliya A
Verifizierter Käufer
“Commandé le 26/08/21 et avec le DHL (livraison rapide), 2 semaines plus tard, la commande n’est toujours pas envoyée! J’en avais besoin pour le 02/01/21...”
Hilfreich Melden
06.09.2021
Tom S
Verifizierter Käufer
“www.cactus-energy.com there seems to be some branding crossover here. Happy to have a chat about a collaboration. Tom Schofield MD Cactus Energy 07951699825”
Hilfreich Melden
26.08.2021
Dear Mr. Schotfield, thank you very much for your message and your interest on our cactus sneakers. Please be so kind and send us your inquiry directly to shop@giesswein.com, we will immediately forward your request to our steakholders. Thank you very much in advance. Kind regards - Laura - Your Giesswein Customer Service
30.08.2021
Martin D
Verifizierter Käufer
“News Letter abbestellt, schickt trotzdem eine Aufforderung zur Bewertung. Nervt”
Hilfreich Melden
15.08.2021
Sehr geehrter Herr Dax, vielen Dank für Ihre Nachricht. Bitte entschuldigen Sie diese Unannehmlichkeiten. Selbstverständlich leiten wir Ihr Anliegen an unsere Marketingabteilung weiter, um dieses Problem zu beheben. Natürlich stehen wir Ihnen immer sehr gerne zur Verfügung, sollten Sie Fragen oder Anliegen haben. Herzliche Grüße - Laura - Ihr Giesswein Customer Support
16.08.2021
Geradine B
Verifizierter Käufer
“I am sending my shoes back because I was lied to by your website. I was told several times that yours was an American product and it isn't even an Austrian product. Its coming from Viet Nam. I try to support the workers of my own country's buying foreign isn't something that I normally do.”
Hilfreich Melden
15.08.2021
Dear Ms. Brothrs, thank you very much for your feedback and your statement regarding the production of our products. We deeply apologize that you were assuming that our company is based in the USA or that our products are made in USA. We are an Austrian company based in Tyrol. Here in our headquarter we produce the unique fabric which we then use for our shoes, clothing and accessories. The finishing process of our shoes, such as the merino shoes, is outside, in PRC. As we are ot able to offer the requested quantity here in Austria, the end processes for the merino shoes and similar street shoes are based in Vietnam and in China. Many of our other products are produced in Europe. We thank you for your understanding. We are always at your assistance again. Kind regards - Laura - Ihr Giesswein Customer Support
16.08.2021
Marino B
Verifizierter Käufer
“Je ne mets que des chaussons de la marque Giesswein.”
Hilfreich Melden
15.08.2021
Anonym
Verifizierter Käufer
“Schuhe sind leider keinesfalls so bequem wie beworben.”
Hilfreich Melden
13.08.2021
Lieber Kunde, vielen Dank für Ihre Stellungnahme hinsichtlich Ihres bestellten Artikels der Marke Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Es tut uns sehr leid zu hören, dass die Schuhe Ihre Erwartungen nicht erfüllt haben. Wir arbeiten stets daran, unsere Artikel zu verbessern und zu optimieren, um unsere Produkte bestmöglich an die Bedürfnisse unserer Kunden anzupassen. Sollten Sie mit den Schuhen nicht zufrieden sein, können Sie diese im Rahmen unserer 1-Jahres-Giesswein-Zufriedenheits-Garantie kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Vielleicht finden Sie aber ein anderes Produkt aus unserem Sortiment, dass Ihnen gefallen würde. Sie können sich gerne direkt auf unserer Website www.giesswein.com nach alternativen Modellen umsehen. Bei weiteren Fragen zu unseren Produkten stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Mit freundlichen Grüßen Ihr Giesswein Customer Support - Laura
13.08.2021
Andrew G
Verifizierter Käufer
“The quality of these slippers have dropped significantly. The soles are hard rubber which is not comfortable. There is little inside foot support. I bought the additional soles for the inside and now the slipper will not fit. I have been a loyal buyer through 5 pairs. This is my last purchase.”
Hilfreich Melden
06.08.2021
Dear Andrew, thank you for addressing your findings to us and we are extremely sorry if you have reason to complain about a Giesswein product! At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way. To be able to assist you we kindly ask you to send us the following information direct to shop@giesswein.com • pictures of the claim • short description • your order number or customer number Thank you for your efforts and understanding. Best regards Giesswein Customer Support Team Laura
09.08.2021
Xaviere R
Verifizierter Käufer
“So disappointed. The shoes were delivered in a timely manner and looked so pretty. When I tried the., they were fine but when I went for a quick walk to test them, I ended with blisters and bloody scraps. I will have to send them back. So sad”
Hilfreich Melden
06.08.2021
Dear Xaviere, thank you for your message. We are sorry that you are having problems with one of our products. We recommend that you wear the shoes in a few more times with different socks, as these will also give a little after wearing in. If it doesn’t get better you can return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.08.2021
Manfred S
Verifizierter Käufer
“Nicht den vollen Kaufpreis erstattet.”
Hilfreich Melden
05.08.2021
Lieber Kunde, vielen Dank für Ihre Nachricht. Es tut mir sehr leid zu hören, dass Ihnen nicht der vollständige Betrag rückerstattet wurde. Hier handelt es sich bestimmt nur um ein Versehen. Wir werden Ihnen selbstverständlich den fehlenden Betrag rückerstatten. Ich würde Sie hierfür höflich bitten sich direkt bei unserem Kundenservice unter shop@giesswein.com zu melden. Dieser wird sich umgehend um Ihre Anfrage kümmern. Bitte entschuldigen Sie die Unannehmlichkeiten! Mit freundlichen Grüßen Giesswein Customer Support Team Laura
06.08.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,975 Bewertungen
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