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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,972 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,929
 Insights Metrics Info
4.7
Basierend auf 25,972 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Bewertung abgeben

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Carla D
Verifizierter Käufer
“My parcel was not delivered to my address and I paid for it. I had to go to pick it up at a pick up ponía.”
Hilfreich Melden
14.12.2021
Dear Carla, thank you very much for your message. We are very sorry for the inconvenience! However, if DHL is not able to deliver your order at your house they bring it to a DHL pick up point so you can pick it up. This is the standard procedure of DHL. Thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
15.12.2021
Ann B
Verifizierter Käufer
“I ordered slippers in early December and the description stated that the item would be shipped in 3-5 days. However, the item is still in Germany and no date for delivery. I never would have ordered the slippers if I knew that the item would not delivered by a certain date. This item is a Christmas present and at this point I doubt that the slippers will arrive in the next week since they have been stuck in Germany for the last two weeks.”
Hilfreich Melden
14.12.2021
Dear Ann, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
15.12.2021
Roland W
Verifizierte Bewertung
“Verstehen Sie mich nicht falsch - die Produkte sind sicherlich gut, aber die Abwicklung des Auftrages, vor allem die Preisgestaltung sind sehr irritierend, exporttechnisch betrachtet schlichtweg falsch und zu Lasten des Käufers, da er eine Doppeltbesteuerung erfährt. Hingegen wird die beim Export abzuziehende Umsatzsteuer schlicht nicht abgezogen und im Gegenzug die Auslandsumsatzsteuer hinzuaddiert. Für mich bedeutet das ein ungerechtfertigter Mehrpreis von 20% (Steuer AT), der zwar die MARGE von Giesswein erhöht, aber für den Kunden einen Mehraufwand bedeutet. Damit wird dem (Auslands-)Kunden ein Preis suggeriert, der falsch ist. Hinsichtlich der Beantwortung meines Anliegens fühlt sich niemand zuständig: die Finanzbuchhaltung (eine externe Vorgesetzte ? namens Frau Meier) hat keine Begründung für die seltsame Preisstellung und fühlt sich letztlich auch nicht als Vertretung von Giesswein gegenüber dem Kunden ('geht sie nichts an') und der Vertrieb ruft trotz Bandansage nicht zurück. Bei der Anmeldung erhält man nur eine Bandansage: gibt es diese Firma physisch oder ist hier nur en Versandhandel tätig? Aus Sicht eines Kunden fühle ich mich komplett ignoriert, wobei die Zahlung per Kreditkarte mehr als gerne akzeptiert wurde. Ganz offensichtlich zählt hier nur noch der schnelle Umsatz zum Jahresendgeschäft. Ich würde mich freuen, wenn wenigstens dieser Weg eine Reaktion bedingen würde. Ich rechne nicht damit, dass meine Bewertung auf der Homepage erscheinen wird.”
Hilfreich Melden
14.12.2021
Lieber Kunde, vielen Dank für Ihre Nachricht. die Firma Giesswein verrechnet an alle Kunden immer Bruttopreise, unabhängig der entsprechenden Umsatzsteuer in den jeweiligen Ländern. In jedem Land ist zu beachten, dass es spezifische steuerliche und auch z.T. zollrechtliche Regelungen gibt, die die Firma Giesswein zu bezahlen und abzuwickeln hat. So ist auch in der Schweiz nicht nur Umsatzsteuer abzuliefern, sondern auch zu prüfen ob allenfalls Zollabgaben anfallen. Sicherlich werden Sie verstehen, dass Lieferungen in 3. Ländern um einiges mehr Aufwand sind, als Lieferungen in die EU. Auch hinsichtlich der Transportkosten. Da in allen Ländern außerhalb von Österreich verschiedene Steuersätze und auch sonstige Abgaben zu entrichten sind, hat sich die Firma Giesswein dazu entschlossen sämtliche Produkte mit einem einheitlichen Bruttobetrag anzubieten. Vielen Dank für Ihr Verständnis! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
16.12.2021
Anonym
Nicht verifizierter Bewerter
“Bad delivery times, wrong sizes on delivery, smalls fitting compared to written size, no support for return bad customer support!!!”
Hilfreich Melden
14.12.2021
Dear customer, thank you for your message. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. If you are unsure about the size we have a sizing chart which you can find here: https://us.giesswein.com/pages/sizing-chart For the return please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. As soon as we receive your parcel in house we will refund you the money via the same means of payment as you paid the invoice (credit card, paypal…) If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
15.12.2021
Denise S
Verifizierter Käufer
“Ordered on Dec. 2, 2021 with 3-5 day shipment time. On Dec. 12 without having received either the package or a company email, I checked the tracking number and read that my order is delayed due to operational reasons without any estimate of delivery. As of today my shipment is still in Koeln. I understand that worldwide supply chain issues are causing delays, but I believe that I should have received an email directly from Giesswein that my order was delayed with an explanation and a delivery estimate, rather than having to initiate a search through the tracking number. I await the arrival of my order and am looking forward to wearing my new sneakers. Thank you.”
Hilfreich Melden
14.12.2021
Dear Denise, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
15.12.2021
SK
Verifizierte Bewertung
“Der Kundenservice ist telefonisch nicht erreichbar. Die angegebene Nummer ist nur ein Band ohne Durchkommen. Leider erfolgt auch kein Rückruf trotz 3 facher Aufforderung. Absolut inakzeptabel.”
Hilfreich Melden
14.12.2021
Guten Tag, vielen Dank für Ihre Nachricht. Durch extrem hohes Anruferaufkommen, kommt es aktuell leider zu längeren Wartezeiten. Wir möchten uns für die Unannehmlichkeiten entschuldigen. Gerne können Sie unseren Kundenservice auch unter shop@giesswein.com kontaktieren. Wir bemühen uns alle Anfragen an Werktagen (Mo-Fr) möglichst innerhalb von 24 - 42 Stunden zu bearbeiten. Vielen Dank für Ihr Verständnis und Ihre Geduld! Mit freundlichen Grüßen Giesswein Customer Support Team Laura
15.12.2021
Armin R
Verifizierter Käufer
“Leider kann ich noch keine andere Beurteilung abgeben, da meine Schuhe seit 7 Tagen in Köln sitzen und keiner weiß wann Sie jetzt ankommen.”
Hilfreich Melden
13.12.2021
Guten TAg Herr Reischl, wir bedauern, dass Sie Ihre Bestellung noch nicht erhalten haben und möchten uns für die Unannehmlichkeiten bei der Zustellung Ihrer Ware entschuldigen. Laut FedEx gibt es derzeit ein extrem hohes Volumen an Luftfrachtsendungen in die USA und leider kommt es manchmal zu Verzögerungen. Wir stehen bereits in ständigem Kontakt mit FedEx, um aktuelle Updates zeitnah zu erhalten und die Zustellung nach Möglichkeit zu beschleunigen, sowie ein Update über den Sendungsverlauf zu erhalten. Laut FedEx soll Ihre Bestellung jedoch heute zugestellt werden. Vielen Dank für Ihr Verständnis und Ihre Geduld! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
14.12.2021
Jose S
Verifizierter Käufer
“On November 27th I placed an order for two pairs of your Merino wool knit shoes. Items showed as available and there was no indication whatsoever that there was a problem with the order. On the 30th November the problems started, as I got a message indicating that due to the extremely high order volume from last weekend, my Merino Shoes would unfortunately arrive slightly later than originally estimated. The message said “Your shoes should now arrive approximately 3-7 working days later than originally stated. We’re going to do everything we can to get your order to you as fast as possible, and we apologize deeply for this inconvenience.” In addition, I was informed that due to a higher than expected demand, and to make sure we could deliver your order as soon as possible, we have had to replace our usual boxes with replacement ones from our friends at other local companies In my opinion 3 to 7 days delays could not be considered slightly later tan expected. Two days could, not seven. On the 1st I was informed that the goods were shipped. It would not have been that bad if the shoes were received, but they have not been received. It is now 13 December, that is 16 days have elapsed since placing the order and no shoes in sight. The Carrier shows operational delays with no info about when the shoes would be delivered. I think it is misleading not to let the Customers know this kind of information before the order is placed. I am certain that such information was available at the time. A warning message was indeed merited. Such attitude is more aligned with a sale first tell later that customer satisfaction. Terrible. Jose Salinas”
Hilfreich Melden
13.12.2021
Dear Jose, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
15.12.2021
Athena Z
Verifizierter Käufer
“Wrong order came in with 1 week delay! Sizes of the shoes were a lot smaller than the written size. No way to request for a return slip. No reponse from customer support. Disappointing in every way”
Hilfreich Melden
13.12.2021
Dear Athena, thank you for your message. We are extremely sorry that you received the wrong goods. We will of course send you a replacement delivery immediately so that you receive your ordered shoes. Therefore we kindly ask you to contact our customer service via shop@giesswein.com We kindly ask you to return the wrong goods to us with our returns label. As we do not offer return labels for your country, please find attached our link for your return via UPS – of course, it is free of charge for you: http://sendback.giesswein.com/b2b/en/index.html After filling in the form the courier service will pick up the return package within the next 2 working days. Please make sure that you use an address where the package can be picked up during the daytime. We kindly ask you to put a note into the package (delivery note or invoice) so the return department can allocate the shipment. The Reimbursement will be done as soon as we get the parcel. Thank you for your kind efforts! We would like to apologize for the inconvenience and the delivery error. Best regards Giesswein Customer Support Team Laura
13.12.2021
Diane C
Verifizierter Käufer
“Still have not received slippers so can't tell you how anything about them”
Hilfreich Melden
13.12.2021
Dear Diane, thank you for your message. We are sorry to hear that you have not received your order yet and we want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Indianapolis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
James B
Verifizierter Käufer
“Previous purchases from this company were as described. However, an order placed in late November has still failed to arrive with excuses of high volume and logistical difficulties. I would find these excuses unacceptable as when the purchase was made no warning was given. These issues should be expected and the customer forewarned… 3-5 day delivery should not be promised.”
Hilfreich Melden
13.12.2021
Dear James, thank you for your message and order. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Caron M
Verifizierter Käufer
“They never arrived”
Hilfreich Melden
13.12.2021
Dear Caron, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
AJ R
Verifizierter Käufer
“I would like to give it more stars but STILL not received weeks later.”
Hilfreich Melden
13.12.2021
Dear AJ, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. We kindly ask you to contact our customer service via shop@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
13.12.2021
Anonym
Verifizierter Käufer
“2 weeks later and still have not received my order or explanation.”
Hilfreich Melden
13.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Kathleen J
Verifizierter Käufer
“I have not received my order.”
Hilfreich Melden
13.12.2021
Dear Kathleen, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Anonym
Nicht verifizierter Bewerter
“Angaben zum Versand vollkommen fehlerhaft Ware wird bezahlt, aber nicht ausgeliefert Rückfragen scheitern - nicht nur Chatbot, auch Support-Team kann einfache Fragen nicht beantworten Sparen Sie sich den Ärger und bestellen Sie hier nichts!”
Hilfreich Melden
13.12.2021
Lieber Kunde, vielen Dank für Ihre Nachricht und Bestellung. Bitte entschuldigen Sie vielmals die Unannehmlichkeiten mit dem Verlauf der Zustellung Ihrer Ware. Aufgrund der aktuellen Situation ist das Lieferaufkommen enorm hoch und daher verzögern sich leider auch Prozesse unseres Logistikpartners – wir bitten daher um Verständnis, wenn es bei der Zustellung zu einer Verzögerung kommt. Alle Prozesse laufen auf Hochtouren, um Ihnen Ihre Ware sobald als möglich zuzustellen. Vielen Dank für Ihr Verständnis und Ihre Geduld! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
13.12.2021
Marco S
Verifizierter Käufer
“Didn't receive the product or any communication after 10 days....”
Hilfreich Melden
13.12.2021
Dear Marco thank you for your message and order. Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Richard B
Verifizierter Käufer
“Ordered November 25th. As of December 13th I still do not have my order. I have nothing to review, why did I get this?”
Hilfreich Melden
13.12.2021
Dear Richard, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Giulia N
Verifizierter Käufer
“i didnt recive anything”
Hilfreich Melden
13.12.2021
Dear Mrs. Niceta, thank you very much for your message. We deeply apologize for the delivery delay. Meanwhile, your order should have been delivered. We have sent you an update to your e-mail address and hope that everything is fine by now. Thank you so much again for your patience. Certainly, we are always at your assistance through shop@giesswein.com Kind regards from Austria Laura - Your Giesswein Customer Service
13.12.2021
Laura G
Verifizierter Käufer
“Unfortunately delivery was delayed by 7 days due to not enough stock available or boxes to put the shoes in! I waited for delivery for nearly 2 weeks and eventually did not receive my shoes as according to the delivery company the package was not addressed properly . Very disappointed.To date I don’t know when if ever I will get my shoes.”
Hilfreich Melden
12.12.2021
Dear Mrs. Gray, thank you for your feedback. First of all, we deeply apologize for these inconveniences and the delivery delay. DHL did deposit your parcel in a DHL parcel center, we will send you the appropriate information also to your e-mail address and will update you with further details. We feel so sorry that you have made this bad experience with us. We may assure you that we do our very best to solve these problems. Thank you so much for your appreciated understanding and your patience. Kind regards - Laura - Your Giesswein Customer Support
13.12.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,972 Bewertungen
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