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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,966 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,924
 Insights Metrics Info
4.7
Basierend auf 25,966 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Werner S
Verifizierte Bewertung
“Ich habe beim Giesswein-Shop Ende November 2 Paar Merino Runners bestellt. Da sie zu groß waren, habe ich beide Paaren mit DHL am 3.12.2021 wieder zurück geschickt. Leider habe ich bis heute 28.12.2021 keine Antwort oder Gutschrift von Giesswein bekommen. Beim Anruf an der Hotline im Werk starten nach einmaligen Klingels der AB, daß "alle Mitarbeiter" beschäftigt sind. Keine Antwort nach hinterlassener Rufnummer und email. Das ist ein Service, den man keinem Kunden wünscht! Bis heute keinerlei Info von Giesswein”
Hilfreich Melden
28.12.2021
Guten Tag Herr Sethaler, vielen Dank für Ihre Nachricht. Es tut uns sehr leid zu hören, dass Sie mit dem Kundenservice nicht zufrieden sind. Wir legen größten Wert auf unseren Kundenservice und möchten, dass unsere Kunden immer vollkommen zufrieden sind. Daher möchten wir uns nochmals für die Unannehmlichkeiten entschuldigen und bedauern es sehr, dass Sie eine schlechte Erfahrung mit unserem Kundenservice gemacht haben. Ihre Rücksendung ist leider noch nicht bei uns eingetroffen. Bitte beachten Sie, dass der Rückversand der Ware und die Bearbeitung bis zu 3 Wochen in Anspruch nehmen können. Sobald wir Ihre Rücksendung erhalten, informieren wir Sie per Email und werden Ihnen den entsprechenden Betrag auf das Zahlungsmittel, das Sie bei der Bestellung verwendet haben, zurück überweisen. Vielen Dank für Ihre Geduld und Ihr Verständnis! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
28.12.2021
Sara G
Verifizierter Käufer
“I have not received my order yet since December 16th”
Hilfreich Melden
28.12.2021
Dear Sara, thank you for your message. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. However, according to our service partner the parcel has been delivered yesterday. Thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
28.12.2021
Anonym
Verifizierter Käufer
“Har inte fått mina varor ännu. 10 dagarsedan beställning-- 6 arbetsdagar- Löftet var 2-5 arbetsdagar.”
Hilfreich Melden
27.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and would like to apologize for the inconvenience with the delivery process of your goods. However, according to postnord your order is ready for pick up. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
David F
Verifizierter Käufer
“I hope to modify my review at some point to reflect the quality of the slippers themselves. At this point all I can comment on is the quality of the customer service which, to date, has left much to be desired. I ordered the slippers well before Christmas and they have yet to show up. They are over two weeks past their expected shipping date. I reached out to Giesswein for help and did not receive a reply.”
Hilfreich Melden
27.12.2021
Dear David, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Jane W
Verifizierter Käufer
“This product has not arrived!”
Hilfreich Melden
27.12.2021
Dear Jane, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Jacquelyn J
Verifizierter Käufer
“Slippers never arrived but I was charged for them.”
Hilfreich Melden
27.12.2021
Dear Jacquelyn, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Hedwig K
Verifizierter Käufer
“I’m still waiting for my purschase ( 15 - 12 - 2021 !!!!!)”
Hilfreich Melden
26.12.2021
Dear Hedwig, thank you for your message. Unfortunately, DHL could not deliver the goods, so your order is on its way back to us. As soon as your order is back in our warehouse, it will be credited and the money refunded to you. This is an automatic process and therefore a new delivery is unfortunately not possible. Please excuse any inconvenience. We thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
V U
Verifizierter Käufer
“My order was placed almost 2 weeks ago, and I still haven't seen it. Don't promise 3-5 business days delivery if you can't keep that promise.”
Hilfreich Melden
26.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Anonym
Verifizierter Käufer
“I have yet to receive the item as the delivery service are not capable of meeting reasonable delivery timelines. Thus I am unable to provide a suitable review of the product, thus I must default to a single, rather dissapointing star.”
Hilfreich Melden
26.12.2021
Dear customer, thank you for your message. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. Thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Gail S
Verifizierter Käufer
“I have not received my slippers yet. My credit card has been charged. Please let me know what happened and how it can be rectified. Very disappointed as these are my favorite slippers.”
Hilfreich Melden
26.12.2021
Dear Gail, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Holly F
Verifizierter Käufer
“Love the product. Delivery was poo”
Hilfreich Melden
26.12.2021
Dear Holly, thank you for your message. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. According to FedEx, there wary an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. Thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Diane C
Verifizierter Käufer
“Never received the slippers.”
Hilfreich Melden
26.12.2021
Dear Diane, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Jennifer H
Verifizierter Käufer
“Slippers stuck in Germany :(”
Hilfreich Melden
25.12.2021
Dear Jennifer, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Eric V
Verifizierter Käufer
“Received wrong size slippers.”
Hilfreich Melden
25.12.2021
Dear Eric, thank you for your message. We are extremely sorry that you received the wrong size. We would like to apologise for the inconvenience and delivery error. We would kindly ask you to contact our customer service directly at shop@giesswein.com. They will deal with your concern as soon as possible. They will take care of your concern as soon as possible. Thank you for your kind efforts. Best regards Giesswein Customer Support Team Laura
27.12.2021
Charlene A
Verifizierter Käufer
“Ordered from the “America” website. States 3-5 days shipping. Nearly 3 weeks later I have yet to receive my slippers. When I inquired I was told that air traffic to America has been delayed. Ummmm. They were ordered from the “American “ website. Why are they coming from out of the country? Not cool, especially at Christmas.”
Hilfreich Melden
25.12.2021
Dear Charlene, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. Giesswein is located in Austria. We ship internationally from our warehouse in Austria. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Brian S
Verifizierter Käufer
“They use the cheapest shipping option, which means things never arrive. Good product, horrible execution.”
Hilfreich Melden
25.12.2021
Dear Brian, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
MICHAEL G
Verifizierter Käufer
“They never arrived . The present I was looking so forward to giving my husband.”
Hilfreich Melden
25.12.2021
Dear Michael, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Pete G
Verifizierter Käufer
“i have yet to receive my order placed 2 weeks ago.”
Hilfreich Melden
24.12.2021
Dear Pete, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Gery D
Verifizierter Käufer
“TRES GROSSE BAISSE DE qualité par rapport au prix et a la renommée de la marque”
Hilfreich Melden
24.12.2021
Bonjour, merci pour votre message. Nous regrettons que votre article Giesswein commandé ne corresponde pas à vos attentes. Vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein et vous recevrez un remboursement correspondant, immédiatement après réception de la marchandise, sur le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et créez-le avec ce lien web suivante : http://sendback.giesswein.com/b2c/ Imprimez ceci et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous ne payerez aucun frais pour le retour. Veuillez inclure le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous assigner le retour. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement
27.12.2021
Anna C
Verifizierter Käufer
“Non ho ricevuto nulla ancora ed ho fatto il mio ordine il 14 dicembre! Avete un sistema di tracciamento inutilizzabile ed un servizio spedizione pessimo!”
Hilfreich Melden
24.12.2021
Buongiorno, grazie per il Suo messaggio. Ci dispiace molto che il Suo ordine non è ancora arrivato. In questo caso, Le chiediamo gentilmente di contattarci direttemente su info@giesswein.com Poi possiamo risolvere questo problema. Ci scusiamo per l'inconveniente. Cordiali saluti Giesswein Customer Support - Laura
27.12.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,966 Bewertungen
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