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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,976 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,937
 Insights Metrics Info
4.7
Basierend auf 25,976 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Sheila M
Verifizierter Käufer
“I have not received my purchase yet - 10 days after purchase!”
Hilfreich Melden
24.06.2021
Dear Sheila, thank you for your message. We are very sorry to hear that you haven't received your order yet. We want to apologize for the inconvenience! We have already initiated an investigation with DHL. My colleague has sent you a replacement parcel with DHL Express. Again, we are very sorry for the delay. Thank you for your understanding and patience! If you have any further questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
24.06.2021
Anonym
Verifizierter Käufer
“Confortable léger et souple. J'ai même des vestes de chez Gieswein.”
Hilfreich Melden
24.06.2021
Cher client, Merci beaucoup pour vos commentaires extrêmement positifs. Nous sommes très heureux que vous soyez satisfait de votre commande chez Giesswein. Nous vous demandons de nous attribuer une nouvelle note si possible, d'autant plus qu'une note de 1 étoile correspond à "Non satisfaisant". En revanche, une note de 4 à 5 étoiles correspondrait à votre satisfaction. Nous vous remercions d'avance pour vos précieux efforts. Cordialement, Laura Giesswein Customer Support Team
25.06.2021
Sunny H
Verifizierter Käufer
“I got wrong size for my order. I had to return as the size was too big. The cost of return was also too expensive for international al return. I won't be buying any more as anything can go wrong with international order.”
Hilfreich Melden
24.06.2021
Dear Sunny, thank you for your review. We are sorry to hear that your ordered shoes didn't fit properly and that you had to return them. As mentioned in our onlineshop we offer free express shipping to Australia however, you are responsible for the cost of shipping back to us in case of a return. We woudl like to apologize for the missunderstanding! If you have any questions you can contact our customer support via shop@giesswein.com They will be happy to answer any further questions you might have. Best regards Giesswein Customer Support Team Laura
24.06.2021
Rachel J
Verifizierter Käufer
“This review isn’t about Giesswein who were very helpful. It’s about delivery of the item I ordered, which was by FedEx. Delivery service was very poor with a package going missing and no help provided by FedEx to trace the package.”
Hilfreich Melden
24.06.2021
Dear Rachel, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are sorry to hear that there have been problems with the delivery of your order. We hope that the parcel has arrived in the meantime. If not, please do not hesitate to contact us at shop@giesswein.com Then we will of course have a look at this issue. Best regards Your Giesswein Customer Support - Laura
24.06.2021
Graham S
Verifizierter Käufer
“Still haven't recieved the goods been scheduled 3 times now 1st 15th, then 17th then 18th now pending. A total shambles, don't state delivery until you are certain, please cancel the order and refund my account”
Hilfreich Melden
19.06.2021
Dear Graham, thank you for your message. We are sorry to hear that you have not received an exact delivery date. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery. However, according to FedEx your order has been delivered on Saturday, 19.06.2021 Thank you for your understanding! If you have any further questions don't hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.06.2021
Mike L
Verifizierter Käufer
“Feel very let down. Your about us page says “wool redefined- Made in Austria”. Large banner. Reality look under insole and guess were shoe is assembled. PRC, CHINA. I bought these shoes as you said made in Austria.”
Hilfreich Melden
17.06.2021
Dear Mike, thank you for your message. Our unique materials and products are developed and designed in Brixlegg, which lies in Austria’s Alpine region called Tyrol. It’s here at our production site that our wool is knitted, boiled and softened until reaching its final stage: fine, high-quality Giesswein materials. Our Merino Shoes are MADE IN AUSTRIA, and are assembled in Vietnam or China. Our unique Giesswein “3D Stretch Merino Wool” fabric, which is used in our Merino Shoes, is made in our textile production facility in Brixlegg, Tyrol, Austria. The shoes’ value and “soul” thus lies in Austria. The individual pieces—such as the sole, accessories and pieces of fabric—are then put together in Vietnam or China. The reason for this is because there are no European shoe manufacturers that have high enough production capabilities to meet the demand for our shoes. Our executive directors visit these factories in Vietnam and China two times per year, in person. The factories meet all Western standards; their work conditions are exemplary; and, the worksites are regularly reviewed. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
18.06.2021
Guillaume B
Verifizierter Käufer
“Very Bad shoes , hurting back if the foot. Too hot. Need socks. Grosse arnaque en somme...”
Hilfreich Melden
17.06.2021
Dear Guillaume, thank you for your message. We are sorry that you are having problems with one of our products. We recommend that you wear the shoes in a few more times with different socks, as these will also give a little after wearing in. You can return this item free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
18.06.2021
Debra W
Verifizierter Käufer
“The size 42 Chamerau I ordered is at least one inch shorter or more, than my other size 42 Giesswein shoes. It fits like a 40. In the description we are told to order same size as our other shoes.”
Hilfreich Melden
17.06.2021
Dear Debra, thank you for your message. We regret to hear that your ordered slippers didn't fit. You can of course return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
17.06.2021
Toni Z
Verifizierter Käufer
“Ich habe zwei Paar Schuhe zurück geschickt und bisher erst ein Paar erstattet bekommen! 139,95€ fehlen noch!”
Hilfreich Melden
17.06.2021
Guten Tag Herr Zeidler, vielen Dank für Ihre Stellungnahme hinsichtlich Ihrer Bestellung bei der Marke Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Es tut uns leid zu hören, dass Ihnen ein Teil der Rückerstattung fehlt. Bitte wenden Sie sich diesbezüglich direkt an unseren Customer Support an shop@giesswein.com. Selbstverständlich wird sich unser Cutomer Support gerne um Ihr Anliegen kümmern. Ihr Giesswein Customer Support Laura
17.06.2021
Zachary P
Verifizierter Käufer
“I have not received my order yet and it’s been 3 weeks.”
Hilfreich Melden
15.06.2021
Dear Sir, dear Madam, thank you very much for your message. We deeply regret that your order has not yet been delivered. We deeply apologize for that. We would kindly ask you to immediately contact us through shop@giesswein.com so that we are able to determine the problem as soon as possible. Please be so kind and send us also your order number and we will take care of this issue immediately. We thank you already in advance for all your efforts. Kind regards - Laura Your Giesswein Customer Support
15.06.2021
Per E
Verifizierter Käufer
“Wir haben 3 Paar Schuhe am 21.5.2021 bestellt ABER sie sind immer noch nicht angekommen bei uns in Finnland!!!”
Hilfreich Melden
14.06.2021
Sehr geehrter Herr, sehr geehrte Frau, herzlichen Dank für Ihre Nachricht. Wir bedauern sehr, dass Ihre Bestellung noch nicht ausgeliefert wurde. Dafür möchten wir uns zutiefst entschuldigen. Wir möchten Sie bitten, sich umgehend mit uns in Verbindung zu setzen über shop@giesswein.com damit wir das Problem so schnell wie möglich klären können. Bitte seien Sie so nett und senden Sie uns auch Ihre Bestellnummer und wir werden uns umgehend um dieses Problem kümmern. Wir danken Ihnen bereits im Voraus für Ihre Bemühungen. Mit freundlichen Grüßen - Laura Ihr Giesswein-Kundensupport
15.06.2021
Frances P
Verifizierter Käufer
“I have returned the item as you sent me child slippers for a disabled adult of 75! I hope you make your website clearer that these are only for children. I ordered a size 7 adult I thought and you said I ordered a child's slippers. I have returned them and look forward to my refund asap!!!”
Hilfreich Melden
14.06.2021
Dear Mrs. Parish, thank you very much for your message and your feedback on your Giesswein order. First of all, we deeply regret that you have received a child slipper. Please apologize, that you were not aware that this slipper is made for children even in larger sizes. We kindly ask you to just click on the adults selection in order to avoid these confusions again. We will certainly arrange the refund immediately and thank you for your efforts returning the slippers with the return label. In case of any further questions or concerns, please do not hesitate to contact us again. Kind regards Laura - your Giesswein Customer Support
15.06.2021
Julie B
Verifizierter Käufer
“I have yet to receive this item”
Hilfreich Melden
10.06.2021
Dear Julie, thank you very much for your message and your rating. We are sorry to hear that you did not receive your order. According to the tracking link, your order has already been delivered on 28.05. Please contact our customer support with your concern at shop@giesswein.com, they will be happy to take care of it. We are sorry for the inconvenience! Your Giesswein Customer Support Laura
11.06.2021
Elisabeth T
Verifizierter Käufer
“Semblent confortables mais pas assez de talon . A voir après marche”
Hilfreich Melden
10.06.2021
Bonjour Madame, merci pour votre message. Les Giesswein Sneaker offrent un soutien de la voûte plantaire moyen. Certains clients choisissent d'utiliser leurs propres semelles ou des orthopédistes - la semelle existante est amovible. Si vous n'êtes pas satisfait du soutien de la voûte plantaire, vous pouvez nous les retourner dans les 30 jours suivant l'achat. Vous recevrez un remboursement correspondant, immédiatement après réception de la marchandise, sur le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et créez-le avec ce lien web suivante : http://sendback.giesswein.com/b2c/ Imprimez ceci et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous ne payerez aucun frais pour le retour. Veuillez inclure le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous assigner le retour. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante info@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura
11.06.2021
Erik B
Verifizierter Käufer
“die bestellung ist noch nicht da”
Hilfreich Melden
10.06.2021
Lieber Herr Boska, vielen Dank für Ihre Nachricht. Wir bedauern, dass Sie die Bestellung noch nicht erhalten haben. Laut DHL wurde die Sendung bereits am 01.06.2021 zugestellt. Möglicherweise wurde die Bestellung auch bei einem Nachbarn abgegeben. Wir bitten Sie daher, dies noch einmal zu prüfen. Falls das Paket weiterhin nicht auffindbar sein sollte, kontaktieren Sie uns bitte unter shop@giesswein.com. Dann werden wir dies sehr gerne noch einmal prüfen. Vielen Dank im Voraus für Ihre Bemühungen. Herzliche Grüße Laura - Giesswein Customer Support
10.06.2021
Luca
Nicht verifizierter Bewerter
“Très déçu...pas du tout confortable. Température réguler FAUX, pas d'odeur FAUX, seul point vrai c'est quelles sont légère. Design pas terrible aussi rien à voir avec la publicité.”
Hilfreich Melden
07.06.2021
Bonjour, nous vous remercions de votre commentaire concernant l'article de marque Giesswein que vous avez commandé. Nous sommes reconnaissants pour tout commentaire constructif de nos clients. Chaque peau réagit différemment aux différents matériaux, c'est pourquoi la transpiration ne peut malheureusement jamais être exclue à 100%. Vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein et vous recevrez un remboursement correspondant, immédiatement après réception de la marchandise, sur le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et créez-le avec ce lien web suivante : http://sendback.giesswein.com/b2c/ Imprimez ceci et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous ne payerez aucun frais pour le retour. Veuillez inclure le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous assigner le retour. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante info@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura
07.06.2021
Anonym
Verifizierter Käufer
“It’s the 6th of June and my order due to arrive on 1st June has not. The tracking shows that it has been despatched.”
Hilfreich Melden
06.06.2021
Good morning, thank you for your message. We are sorry to hear that you haven't received your order yet. We want to apologize for the inconvenience – we will immediately initiate an investigation with FedEx. This may take a few days. We kindly ask you to contact us via shop@giesswein.com so we can double check the shipping address with you. Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
07.06.2021
Josephine V
Verifizierter Käufer
“I have never received the hat .. very disappointed and irritated .”
Hilfreich Melden
06.06.2021
Dear Josephine, thank you for your message. We are sorry to hear that you haven't received your order yet. We want to apologize for the inconvenience – we will immediately initiate an investigation with FedEx. This may take a few days. We kindly ask you to contact us via shop@giesswein.com so we can double check the shipping address with you. Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
07.06.2021
David C
Nicht verifizierter Bewerter
“worst customer service ever. no one to speak to. my order is over a month old and I have never recieved. I am told lies that it is on it's way. I've asked for a refund and they won't give me one.”
Hilfreich Melden
05.06.2021
Dear David, thank you for your message. We are very sorry to hear that you are not satisfied with the customer service. We place the highest value on our customer service and want our customers to always be completely satisfied. Therefore we want to apologize again for any inconvenience and we truly regret that you had a bad experience with our customer service. We have contacted FedEx serveral times regarding your order and they told us that your order would be delivered. We will of course be happy to refund you the money immediately. In this case, please refuse to accept the parcel or return it with our returns label as soon as it arrives. The amount will be refunded to you within the next few days using the payment method you chose when placing your order. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us again via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.06.2021
Marja W
Verifizierter Käufer
“The shoes did not arrive.”
Hilfreich Melden
04.06.2021
Dear Marja, thank you for your message. According to FedEx your order has already been delivered on 05.06.2021. We want to apologize for the inconvenience – we will immediately initiate an investigation. This may take a few days. Our customer service will conctact you as soon as possible. Thank you for your understanding and patience. We are at your disposal for any further questions. Best regards Giesswein Customer Support Team Laura
07.06.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,976 Bewertungen
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