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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,969 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,927
 Insights Metrics Info
4.7
Basierend auf 25,969 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Bewertung abgeben

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Blaine C
Verifizierter Käufer
“Still have yet to receive items ordered.”
Hilfreich Melden
20.12.2021
Dear Blaine, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Lisette G
Verifizierter Käufer
“Don't ask me when I have not received my purchase!”
Hilfreich Melden
20.12.2021
Dear Lisette, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
John D
Verifizierter Käufer
“I still have not received my shoes and have no update on when they will arrive. I have to say, customer service is lacking unfortunately.”
Hilfreich Melden
20.12.2021
Dear John, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
A C
Verifizierter Käufer
“Your choice of delivery partner Hermes is very poor”
Hilfreich Melden
20.12.2021
Dear Customer, thank you for your message and order. Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. According to Hermes your order has been delivered on Thu 16th Dec. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Melanie S
Verifizierter Käufer
“Item has not arrived.”
Hilfreich Melden
20.12.2021
Dear Melanie, thank you for your message. Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Anonym
Verifizierter Käufer
“It was never delivered”
Hilfreich Melden
20.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Mr M M
Verifizierter Käufer
“Place my order on 28 Nov 2021 Todays date 20 Dec 2021 Still hasn’t arrived”
Hilfreich Melden
20.12.2021
Dera Mr. McCutcheon, thank you for your message. Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Ursula S
Verifizierter Käufer
“Am 3.12.2021 war das Geld vom meine Konto bezahlt aber die Hausschuhe sind immer noch nicht angekommen…durch „operational Probleme” stecken die in Köln. Die sollten in 3-5 Tage geliefert werden. Und jetzt kein Weihnachts Geschenk 🥲🥲”
Hilfreich Melden
19.12.2021
Dear Ursula, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Sébastien K
Verifizierter Käufer
“Colis non reçu”
Hilfreich Melden
19.12.2021
Bonjour Monsieur, merci beaucoup pour votre message. Veuillez excuser cet inconvénient - nous allons immédiatement ouvrir une enquête. Cela peut prendre quelques jours. En attendant, nous vous invitons à contacter notre service clientèle à l'adresse shop@giesswein.com. Nous vous remercions de vos efforts ! Merci de votre compréhension et de votre patience. Bien cordialement et bonne journée Giesswein Customer Support Team Laura
20.12.2021
Alfred C
Verifizierter Käufer
“I haven’t received my shoes yet, still delayed shipping.”
Hilfreich Melden
19.12.2021
Dear Alfred, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Michael O
Verifizierter Käufer
“I have still not received my order”
Hilfreich Melden
19.12.2021
Dear Michael, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
LISA B
Verifizierter Käufer
“My order has not left Germany after 12 days. Customer service has not responded.”
Hilfreich Melden
18.12.2021
Dear Customer, we are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. We regret that you did not receive our reply last week. We have already replied to your request last week. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards, Laura - Giesswein Customer Support
20.12.2021
Claudia F
Verifizierter Käufer
“Ich habe am 29. November bestellt und mit Covid ist es verständlich, dass alles etwas verspätet geliefert wird. Heute ist der 18. Dezember und ich habe meine Bestellung immer noch nicht erhalten. Ich weiß das Giesswein toll ist- aber nur wenn man die Schuhe an den Fuessen hat.”
Hilfreich Melden
18.12.2021
Liebe Frau Fritz, es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben und möchten uns für die Unannehmlichkeiten bei der Zustellung Ihrer Ware entschuldigen. Laut FedEx gibt es derzeit ein extrem hohes Volumen an Luftfrachtsendungen in die USA und leider kommt es daher zu Verzögerungen. Wir sind bereits mit FedEx in Kontakt, um aktuelle Updates zeitnah zu erhalten und die Zustellung nach Möglichkeit zu beschleunigen, sowie ein Update über den Sendungsverlauf zu erhalten. Leider können wir Ihnen noch keinen genauen Liefertermin nennen, aber Ihr Paket sollte sehr bald in die USA verschickt werden. Vielen Dank für Ihr Verständnis und Ihre Geduld! Bei Rückfragen stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Herzliche Grüße Laura - Giesswein Customer Support
20.12.2021
Susan L
Verifizierter Käufer
“I have not received my slippers.”
Hilfreich Melden
18.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
20.12.2021
Anonym
Verifizierter Käufer
“Haven’t received”
Hilfreich Melden
18.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
20.12.2021
Claire K
Verifizierter Käufer
“Waren bestellt am 3 Dezember noch n’ont angekommen”
Hilfreich Melden
18.12.2021
Liebe Frau Koegler, besten Dank für Ihre Nachricht. Wir möchten uns bei Ihnen für die Verzögerung entschuldigen. Aufgrund des erhöhten Paketaufkommens vor Weihnachten kann es aktuell leider zu Verzögerungen bei der Lieferung kommen. Laut DHL wurde Ihre Bestellung aber mittlerweile zugestellt. Wir hoffen daher, dass Sie die bestellte Ware erhalten haben. Bei Rückfragen stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Herzliche Grüße Laura - Giesswein Customer Support
20.12.2021
Birgitta C
Verifizierter Käufer
“Déçue par les chaussettes qui sont retournées. Le haut des chaussettes va serrer trop la jambe et bloquer la circulation. Je recherche un modèle chaud en laine fine et et haut sans côtes.”
Hilfreich Melden
18.12.2021
Bonjour Madame, merci pour votre retour. Nous regrettons que votre article Giesswein commandé ne corresponde pas à vos attentes. Vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein et vous recevrez un remboursement correspondant, immédiatement après réception de la marchandise, sur le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et créez-le avec ce lien web suivante : http://sendback.giesswein.com/b2c/ Imprimez ceci et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous ne payerez aucun frais pour le retour. Veuillez inclure le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous assigner le retour. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura
20.12.2021
Sean M
Verifizierter Käufer
“I can't review something I still have not received.... It's been weeks and the tracking# still shows that it hasn't left the factory floor”
Hilfreich Melden
17.12.2021
Dear Mr. Mitchell, Thank you for your comment regarding your order with Giesswein. We are grateful for any constructive feedback from our customers. There was an update with the tracking, the delivery is planned to take place today. If this is not the case, please contact our Customer Support at shop@giessein.com. They will be happy to take care of your request. Thank you for your patience! Your Giesswein Customer Support Laura
20.12.2021
Anonym
Verifizierter Käufer
“We still haven’t received the order! It’s been now over 3 weeks that we are waiting for it.”
Hilfreich Melden
17.12.2021
Dear Customer, Thank you for your comment regarding your order with Giesswein. We are grateful for any constructive feedback from our customers. We are sorry to hear that you have not yet received your order. A replacement delivery will be sent to you as soon as possible. Thank you for your patience! In case you have any further questions, do not hesitate to contact our customer support at shop@giesswein.com. Your Giesswein Customer Support Laura
20.12.2021
Bryan S
Verifizierter Käufer
“I have still not received my order. This is a Christmas present. Disappointing!”
Hilfreich Melden
17.12.2021
Dear Mr. Sitzmann, Thank you for your comment regarding your order with Giesswein. We are grateful for any constructive feedback from our customers. There was an update with the tracking, the delivery is planned to take place today. If this is not the case, please contact our Customer Support at shop@giessein.com. They will be happy to take care of your request. Thank you for your patience! Your Giesswein Customer Support Laura
20.12.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,969 Bewertungen
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