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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,975 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,937
 Insights Metrics Info
4.7
Basierend auf 25,975 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Bewertung abgeben

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Anonym
Verifizierter Käufer
“My shoes have still not arrived. They are lost in transit. The company has offered no compensation or remedy.”
Hilfreich Melden
07.10.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Sara C
Verifizierter Käufer
“I was told my slippers shipped 9/27 and I have not yet received them.”
Hilfreich Melden
07.10.2021
Dear Sara, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Susan S
Verifizierter Käufer
“I love your products but your customer relations are terrible! I am STILL WAITING FOR MY GOODS TO ARRIVE! GWIN76797 and GWIN76800 are my order numbers. The tracking says delayed in shipping . I have reached out numerous times to customer service and I am told that I can return my order, well it’s not even here! Everything has been paid for and I don’t have any shipping updates! Perhaps you who are reading this can help me? Thank you!”
Hilfreich Melden
07.10.2021
Dear Susan, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Lawrence S
Verifizierter Käufer
“I love Giesswein shoes. However, the company recently switched shipping from DHL to FEDEX. My shoes shipped a day after I ordered them. So far, its been 2 1/2 WEEKS and I still don't have them. Much as I like Giesswein shoes, there are lots of alternatives.”
Hilfreich Melden
07.10.2021
Dear Lawrence, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
James D
Verifizierter Käufer
“Never arrived”
Hilfreich Melden
07.10.2021
Dear James, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Katie H
Verifizierter Käufer
“I ordered some slippers and they were supposed to arrive on Friday, but there's some sort of "operational delay" and there's no update even 6 days later, nor a new projected delivery date.”
Hilfreich Melden
07.10.2021
Dear Katie, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Claudia G
Verifizierter Käufer
“Have not received my slippers yet (Order GWIN76726). They were scheduled to arrive on 1 Oct but FedEx shows "Operational Delay" with no further information.”
Hilfreich Melden
05.10.2021
Dear Claudia thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. We would like to apologise for the delay and ask for your understanding. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
05.10.2021
Simon A
Verifizierter Käufer
“The right foot was a perfect fit from the start. The left felt awkward .. and after 3 days had become excruciating. It had no ability to mould to my foot shape. I had worn them and so I assume I have no recourse. Thank you for asking my opinion but I will not be recommending them to anyone I am disappointed and”
Hilfreich Melden
04.10.2021
Dear Simon, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes do not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. If you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura
04.10.2021
Jörg N
Verifizierter Käufer
“Die Ware kam zwar schnell entsprach aber überhaupt nicht meinen Vorstellungen und ist in meinen Augen für den Preis von der Qualität her nicht ausreichend. Der Sitz war sehr schlecht und das Gefühl diese Kleidung anzufassen unangenehm.”
Hilfreich Melden
04.10.2021
Sehr geehrter Herr Nöse, vielen Dank für Ihre Nachricht und Ihr konstruktives Feedback zu unseren Produkten. Wir sind stets bemüht, ausschließlich hochwertige Ware auszuliefern. Sollte ein Produkt dennoch nicht entsprechen, haben Sie selbstverständich stets die Option einer kostenlosen Rücksendung unter https://www.giesswein.com/return Nach Eingang der Retoure veranlassen wir eine Rückerstattung des Kaufpreises. Unser Team steht Ihnen für Fragen oder Anliegen immer gerne unter shop@giesswein.com zur Verfügung. Vielen Dank für Ihre Bemühungen. Laura - Ihr Giesswein Customer Service
04.10.2021
Verified C
Verifizierter Käufer
“I have used the slippers for ONE day, and the soles glue has already weakened, to the point I am forced to add some new glue to hold the black rubber sole and the cork sole layers together. Incredibly disappointed.”
Hilfreich Melden
02.10.2021
Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that you have problems with your slippers. At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way. In this case, we kindly ask you to contact us directly via mail at shop@giesswein.com Then we will have a look at this issue. Thank you for your efforts. Best regards Your Giesswein Customer Support - Laura
04.10.2021
Francoise D
Verifizierter Käufer
“Je n’ai pas reçu votre mail, donc pas de colis Merci de me dire ce qu’il en est F devreker”
Hilfreich Melden
02.10.2021
Bonjour Francoise, merci pour votre message. Je suis vraiment désolé d'apprendre que vous n'avez pas encore reçu votre commande. Je vous prie de bien vouloir contacter notre service clientèle à l'adresse shop@giesswein.com. Nous nous ferons un plaisir de vérifier pour vous où en est votre commande. Merci pour vos efforts ! Bien cordialement et bonne journée Giesswein Customer Support Team Laura
04.10.2021
Chevalier M
Verifizierter Käufer
“La pointure 44 est marquée sur les Pantoufles et en réalité c'est à peut près du 42...”
Hilfreich Melden
29.09.2021
Richard H
Verifizierter Käufer
“The product which is paid for has not arrived.”
Hilfreich Melden
27.09.2021
Dear Richard, thank you for your message. We are very sorry that you haven't received your order yet and we want to apologize for the delay. The clearance in Memphis took a little bit longer than usual. However, according to FedEx your order is scheduled to be delivered today. In case, you do not receive the parcel today, we kindly ask you to contact us via shop@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
28.09.2021
Anonym
Verifizierter Käufer
“excellent produit”
Hilfreich Melden
26.09.2021
Sherry J
Verifizierter Käufer
“Still have not received my purchase.”
Hilfreich Melden
26.09.2021
Dear customer, thank you for your message. We are very sorry that you haven't received your order yet and we want to apologize for the delay. We kindly ask you to contact our customer support via shop@giesswein.com so they can initiate an investigation with our service partner. Thank you for your efforts and understanding! Best regards Giesswein Customer Support Team Laura
27.09.2021
Anonym
Verifizierter Käufer
“They look different in the picture so not as good as I expected. Would not buy again .”
Hilfreich Melden
26.09.2021
Dear customer, thank you for your message. We are sorry that you are having problems with one of our products. We recommend that you wear the shoes in a few more times with different socks, as these will also give a little after wearing in. If it doesn’t get better you can return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.09.2021
Sibylle S
Verifizierter Käufer
“Ich habe Giesswein Merino Sneaker gekauft. Sie gefallen mir gut und tragen sich gut. Ich habe allerdings erwartet, dass ich ein wirklich nachhaltig und ökologisch unbedenkliches Produkt erwerbe. Nun Rochen die Schuhe beim Auspacken schon extrem nach Chemiewerk. So wie man es von billigen Schuhen aus China oder Vietnam kennt. Da ich aber sehr großen Wert auf die Wolle lege, dachte ich, das ist nun mal die Sohle und die wird sich ausdünsten. Trotzdem ist immer ein kleines Gefühl von Vergiftungsgefahr übrig. Nun, nach einigen Tagen, ist der Geruch immer noch sehr deutlich wahrnehmbar. Deswegen würde ich die Schuhe nicht weiterempfehlen, auch wenn ich das Konzept und das Material der Wolle hervorragend finde. Schade.”
Hilfreich Melden
23.09.2021
Guten Tag Frau Samson, vielen Dank für Ihre Stellungnahme hinsichtlich Ihres bestellten Artikels der Marke Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Sie können versichert sein, das für die Produktion unserer Schuhe keine bedenklichen Inhaltsstoffe verwendet werden. Es tut uns leid, dass die Schuhe Ihre Erwartungen nicht zu 100 % erfüllen. Wir arbeiten stets daran, unsere Artikel zu verbessern und zu optimieren, um unsere Produkte bestmöglich an die Bedürfnisse unserer Kunden anzupassen. Selbstverständlich können Sie unsere 1-Jahres-Giesswein-Zufriedenheits-Garantie nutzen. Im Rahmen dieser Garantie, können Sie den Artikel kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte wenden Sie sich diesbezüglich direkt an unseren Customer Service unter shop@giesswein.com Dieser wird sich gerne um Ihr Anliegen kümmern. Ihr Giesswein Customer Support Laura
23.09.2021
Gasparin P
Verifizierter Käufer
“È arrivato l'ordine sbagliato sia modello che colore”
Hilfreich Melden
21.09.2021
Gentile cliente, grazie per il Suo messaggio. Ci dispiace molto che ha ricevuto l'ordine sbagliato. In questo caso, Le preghiamo gentilmente di contattarci direttamente su shop@giesswein.com Poi possiamo occupparci immediatemente di questo problema. La ringraziamo in anticipo. Cordiali saluti Giesswein Customer Support - Laura
22.09.2021
Jurgita K
Verifizierter Käufer
“I have not received my shipment/ it has been 12 days. not sure if it is missing, stolen or lost.”
Hilfreich Melden
20.09.2021
Dear Jurgita, thank you for your message. We want to apologize for the inconvenience – we will immediately initiate an investigation with DHL. This may take a few days. We kindly ask you to contact our customer service via shop@giesswein.com and we will look into it for you. Thank you for your understanding and patience! We are at your disposal for any further questions. Best regards Giesswein Customer Support Team Laura
20.09.2021
Elena L
Verifizierter Käufer
“My parcel still was not delivered”
Hilfreich Melden
20.09.2021
Dear Elena, thank you for your message. We are very sorry to hear that you haven't received your order GWUK68615 yet. However, according to FedEx the parcel has been delivered on Monday, 13 September 2021 at 13:29. If you haven't received it, we kindly ask you to contact our customer service via shop@giesswein.com and we will immediately initiate an investigation with FedEx. Thank you very much for your efforts! Best regards Giesswein Customer Support Team Laura
20.09.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,975 Bewertungen
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