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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,975 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,937
 Insights Metrics Info
4.7
Basierend auf 25,975 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Andrea L
Verifizierter Käufer
“I have not yet received the order.”
Hilfreich Melden
27.10.2021
Dear Andrea, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
28.10.2021
Ann S
Verifizierter Käufer
“I have not yet received them!”
Hilfreich Melden
26.10.2021
Dear Ann, thank you for your message. We are sorry for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, according to the tracking your order has been delivered on Tuesday, 26 October 2021 We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.10.2021
Jessica D
Verifizierter Käufer
“The two of the jackets, even though of the same nominal size, fit differently. The zippers on two of the three jackets I ordered did not operate easily. The jury is out on the shoes. I am returning all the jackets and am not yet sure about the shoes.”
Hilfreich Melden
25.10.2021
Dear Jessica, we are sorry to hear that you have a problem with one of our products. At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way. You can of course return them and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
26.10.2021
Anonym
Verifizierter Käufer
“I didn’t receive my slippers…..”
Hilfreich Melden
25.10.2021
Dear Customer, thank you for your message. We are very sorry to hear that you haven't received your order. According to the Post is was delivered successful on Fr, 22.10.2021, 16:34 If you haven't received it we kindly ask you to contact our customer service via shop@giesswein.com Thank you for your efforts! Best regards Giesswein Customer Support Team Laura
25.10.2021
Anonym
Verifizierter Käufer
“They make it extremely difficult to return items. Impossible to speak to anyone for help -all automated.”
Hilfreich Melden
23.10.2021
Dear Mrs. Hedrick, thank you much for your message. We are very sorry to hear that you weren't able to reach our customer service and that you are not satisfied with the customer service. We place the highest value on our customer service and want our customers to always be completely satisfied. Therefore we want to apologize again for any inconvenience! If you have any questions you can also always contact via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
26.10.2021
Jerry M
Verifizierter Käufer
“Schlechte Verarbeitung, lose und lösende Fäden, schlechte Nähte, Taschen Reißverschluss mit 5mm bereiter Wolle überspannt... Die Verarbeitungsqualität der "made in China" Jacke ist für Giesswein Produkten überraschend schlecht und mit älteren "made in Austria" Jacken nicht vergleichbar....”
Hilfreich Melden
22.10.2021
Lieber Herr Meyers, vielen Dank für Ihre Nachricht. Wir bedauern, dass die bestellte Jacke nicht Ihren Vorstellungen entspricht bzw. Sie mit der Qualität nicht zufrieden sind. Gleichzeitig dürfen wir Ihnen versichern, dass wir stets bemüht sind, nur qualitativ hochwertige Ware auszuliefern, um unsere Kunden bestmöglich zufriedenzustellen. Selbstverständlich können Sie die Jacke im Rahmen unserer 1-Jahres-Giesswein-Zufriedenheits-Garantie wieder kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Für einen Umtausch oder Austausch bitten wir Sie höflich, das gewünschte Produkt direkt unter www.giesswein.com neu zu bestellen. Vielen Dank für Ihre werten Bemühungen. Herzliche Grüße Laura - Giesswein Customer Support
22.10.2021
Rita M
Verifizierter Käufer
“I still did not receive my order after two weeks, probably there was a problem with the shipment but no one give me news about it. I'm disappointed because I can't get in touch with the company and get answers”
Hilfreich Melden
21.10.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. We are already in permanent contact with the courrier in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
22.10.2021
White
Verifizierter Käufer
“Still waiting for the delivery goods not delivered email unanswered and no end date in site, consider this the most appalling service I have experienced in years of online purchases.”
Hilfreich Melden
18.10.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
19.10.2021
Annick C
Verifizierter Käufer
“Ouverture trop etroite pour mon pied”
Hilfreich Melden
17.10.2021
Bonjour, merci pour votre avis sur l'article Giesswein que vous avez commandé. Nous sommes reconnaissants pour tous les commentaires constructifs de nos clients. Nous sommes désolés que les chaussures ne répondent pas à vos attentes à 100%/que les chaussures ne conviennent pas. Nous travaillons toujours à l'amélioration et à l'optimisation de nos articles afin d'adapter au mieux nos produits aux besoins de nos clients. Bien entendu, vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein d'un an et vous recevrez un remboursement correspondant immédiatement après réception de la marchandise pour le mode de paiement que vous avez choisi pour votre commande. Veuillez utiliser pour cela l'étiquette de retour Giesswein, créez-la avec ce lien et téléchargez-la : http://sendback.giesswein.com/b2c/ Veuillez l'imprimer et le coller sur l'emballage. Nous avons déjà payé pour ce label. Vous n'encourrez aucun frais pour le retour. Veuillez joindre le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous attribuer le retour. Merci pour vos précieux efforts. Cordialement, Laura - Giesswein Customer Support
18.10.2021
Alejandro M
Verifizierter Käufer
“The product is not as indicated on the website and after contacting giesswein they do not offer any way to fix it. SuperTop brand price but street market bug fix.”
Hilfreich Melden
17.10.2021
Dear customer, thank you for your feedback. We are sorry to hear that your ordered product does not meet your expectations a 100%. As already explained via e-mail there has recently been a change concerning the insole of your ordered slippers. Now the Veitsch slippers have a wool insole. However, as there are still both variants availabe at the moment the description has not been changed so far. You can of course return the slippers free of charge as part of our 1 year Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/index.php?lang=en Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. For exchanges, we kindly ask you to reorder the desired product directly at www.giesswein.com. Best regards, Laura - Giesswein Customer Support
18.10.2021
Linda H
Verifizierter Käufer
“I have not received my slippers. The fed ex system is not working correctly to track the order. And your virtual assistant never answered the question I typed. How do I speak to a customer service rep?”
Hilfreich Melden
16.10.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, in the meantime your order arrived in the USA and should be delivered soon. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards, Laura - Giesswein Customer Support
18.10.2021
Barbara R
Verifizierter Käufer
“Order made on 5th October. Nothing delivered till now ( 15th October)!!!”
Hilfreich Melden
15.10.2021
Dear customer, thank you for your comments. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. As my colleague told you last week the given address has not been complete that's why a delivery was not possible. However, your full address has already been forwarded so, you order should be delivered soon. If you do not receive your order within the next few days please contact us again and we will check this once again. Thank you very much! Best regards, Laura - Giesswein Customer Support
18.10.2021
Alfred T
Verifizierter Käufer
“Die Artikelbezeichnung von Merino Bussines Socken ist Manipulation. Wenn nur 56% Merino ist und der Rest Nylon.”
Hilfreich Melden
14.10.2021
Lieber Kunde, vielen Dank für Ihre Nachricht. Wir bedauern, dass Sie mit unserer Artikelbezeichnung nicht zufrieden sind. Wir weisen bei unseren Produkten im Datenblatt unten auf die Zusammensetzung hin: https://www.giesswein.com/products/merino-business-socken Wir haben uns aus folgenden Gründen dazu entschieden unsere Business Socken 56 % Merinowolle und 44 % Nylon herzustellen: Durch die neue Zusammensetzung haben diese ein angenehmeres Tragegefühl. Die Socken sind zudem leichter zu pflegen. Selbstverständlich können Sie diese im Rahmen unserer Giesswein-Zufriedenheits-Garantie wieder kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
14.10.2021
Anonym
Verifizierter Käufer
“I have not received my order at all.”
Hilfreich Melden
12.10.2021
Dear customer, thank you for your comment. We are sorry to hear that you have not received your order so far. However, according to DHL, your order was already deposited for you at a post office several days ago and can be collected there. You should have received a notification about this. Therefore, we kindly ask you to check this once again. Please do not hesitate to contact us at shop@giesswein.com if you have any questions. Best regards, Laura - Giesswein Customer Support
13.10.2021
Paul H
Verifizierter Käufer
“Were too small”
Hilfreich Melden
10.10.2021
Dear Mr Hofstra, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are sorry to hear that your ordered article does not fit. You can of course return/exchange the shoes. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. In case of an exchange we kindly ask you to place a new order directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at shop@giesswein.com. Best regards Giesswein Customer Support - Laura
11.10.2021
John F
Verifizierter Käufer
“I receive nothing”
Hilfreich Melden
10.10.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, in the meantime your order has arrived in the USA and should be delivered soon. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
11.10.2021
Anonym
Verifizierter Käufer
“GLUE all over one of the slippers. I prefer the original slippers with the cork insoles. Also don’t like the label….prefer the old label. I won’t be shopping this brand any longer.”
Hilfreich Melden
10.10.2021
Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the slippers do not meet your expectations and that there was glue all over the slippers. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. If you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Laura - Giesswein Customer Support
11.10.2021
Kristy F
Verifizierter Käufer
“I haven’t received my shoes yet so my experience is very disappointed 😢”
Hilfreich Melden
10.10.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, according to the tracking your order will be delivered today. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
11.10.2021
Emily N
Verifizierter Käufer
“Returns really hard. Slippers really scratchy.”
Hilfreich Melden
10.10.2021
Dear Emily, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the slippers do not meet your expectations and that you had problems with the return process. We are constantly working to improve and optimise our products and processes in order to adapt them to the needs of our customers in the best possible way. We would appreciate it if you could briefly tell us via shop@giesswein.com what exactly was complicated about the return process. Please do not hesitate to contact us if you have any questions. Best regards, Laura - Giesswein Customer Support
11.10.2021
Susan F
Verifizierter Käufer
“My slippers have been stuck in Germany for well over a week. After and if I ever receive them I will be happy to send a better review.”
Hilfreich Melden
07.10.2021
Dear Susan, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,975 Bewertungen
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