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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 27,764 Bewertungen
B
Happiness Grade

Giesswein Walkwaren AG have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service and are happy with their returns process and refunds.

A-

Price - Excellent

87.50%
Industry Average
Got these for a friend..I was so excited and pleased when they arrived! There are many companies who I could have gone with but your price point and style sold me. They are beautifully made and my friend adores them. Thank you!
- Dee A
Very comfortable slippers at a very good price.
- ""
I don’t the comfort or sole quality justify the price.
- Andrew H
A

Delivery - Fast

91.89%
Industry Average
All the products I have purchased from Geisswein are high quality, well designed and whether for myself of for others they have been greatly appreciated. Online ordering is quick and easy. The time to reach the US from Europe is slightly longer than delivery, but well packed for shipping. The beanies I have ordered have been immediately treasured!
- John D
Comfortable support, good all around fit and very prompt delivery.
- SueCQ
Seemed to take a long time to ship and Evri, as usual, are rubbish for giving good updates on what's going on until your package arrives. However very pleased with the slippers and the delivery is now forgotten so 4/5 stars is my scoring
- John L
C-
55.56%
Industry Average
Order 2 different pairs of shoes in the same size. One pair fits fine, but the other pair is ridiculously narrow. When a shoe maker uses different lasts that influences the fit, a heads up would be nice to avoid returns.
- Douglas L
Great quality product but takes a long time to receive credit for returns and delivery confirmation is unacceptably long even though black friday order. Competiitors respond much quicker.
- Martin S
I personally struggle to get shoes in my size. The same size seems to vary even within manufacturer. I found the largest size (14) didn't fit. I need a high instep/wide fit shoe. I would have liked to have been able to make a purchase. Alas you didn't stock a suitable shoe. Also for returns it would be helpful if you did have a residential pickup. I will likely only deal with Amazon Prime going forward for shoe purchases as a result.
- Jeremy F
C-

Refunds - Average

55.56%
Industry Average
I’m not happy with you!!! I’m Trying to return a pair of shoes and get a refund but I’m not getting any replies from you. It’s insulting that you should ask me to give you a review!!! Please call me on 07973408396 if you care!
- Rene L
The customer experience was terrible. The delivery took twice as long as stated. The slippers were faulty and uncomfortable as a result due to some strange material used inside the wool upper. I returned the item for a refund and won’t hold my breath about how long it takes to get my money back.
- ""
I have made an error in the shipment address and the company refused to help resolve it. The package was returned to the sender soit should be a simple refund but no.
- Marcin W
97.97%
Industry Average
The customer service was great. The slippers I ordered weren’t right for me but your company made the return process very easy!
- Patricia M
Je connais Giesswein, c’est ma deuxième paire de pantoufles, identique aux premières. Excellent produit, et un service irreprochable. Livraison à la maison en 3 jours.
- Christine P
What a good company to buy from. The slippers I ordered were so well made and effeciency of delivering the order was wonderful. The customer service was easy to follow. It is a product I will return to when I need another great pair of slippers. B. Adams Auburn, WA.
- Betsy A