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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 27,236 Bewertungen
B
Happiness Grade

Giesswein Walkwaren AG have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A-

Price - Excellent

87.80%
Industry Average
I don’t the comfort or sole quality justify the price.
- Andrew H
Bought these for my husband. He is very pleased with they feel, fit and keep his feet warm. As far as slippers go I would say they are pricey but they were a gift. Regardless of the price I would buy them again as the positive out weigh the negative
- Osborne
Comfotable, warm and pretty slippers, perfect fit at a reasonable price.
- Anonym
A

Delivery - Fast

91.74%
Industry Average
accurate description, quick delivery, i'll return
- Al
Very good quality and sizing is accurate. Delivery is much slower than advertised and the tracking link is not operational. I would prefer a more realistic delivery time.
- ""
Quality of pruduct was stellar. Service and delivery were well beyond expectations.
- Anonym
D
54.55%
Industry Average
Order 2 different pairs of shoes in the same size. One pair fits fine, but the other pair is ridiculously narrow. When a shoe maker uses different lasts that influences the fit, a heads up would be nice to avoid returns.
- Douglas L
Great quality product but takes a long time to receive credit for returns and delivery confirmation is unacceptably long even though black friday order. Competiitors respond much quicker.
- Martin S
I personally struggle to get shoes in my size. The same size seems to vary even within manufacturer. I found the largest size (14) didn't fit. I need a high instep/wide fit shoe. I would have liked to have been able to make a purchase. Alas you didn't stock a suitable shoe. Also for returns it would be helpful if you did have a residential pickup. I will likely only deal with Amazon Prime going forward for shoe purchases as a result.
- Jeremy F
D

Refunds - Average

50.00%
Industry Average
I’m not happy with you!!! I’m Trying to return a pair of shoes and get a refund but I’m not getting any replies from you. It’s insulting that you should ask me to give you a review!!! Please call me on 07973408396 if you care!
- Rene L
The customer experience was terrible. The delivery took twice as long as stated. The slippers were faulty and uncomfortable as a result due to some strange material used inside the wool upper. I returned the item for a refund and won’t hold my breath about how long it takes to get my money back.
- ""
I have made an error in the shipment address and the company refused to help resolve it. The package was returned to the sender soit should be a simple refund but no.
- Marcin W
97.80%
Industry Average
Reibungsloser und guter Service, hat mir sehr gut gefallen.
- Guido
Hervorragende Passform, sehr schneller Versand guter Service
- Anonym
Excellent service, shipping and especially quality of merchandise. Will definitely shop her again.
- Rebecca M