Giesswein Walkwaren AG Reviews

“ I’m not happy with you!!! I’m Trying to return a pair of shoes and get a refund but I’m not getting any replies from you. It’s insulting that you should ask me to give you a review!!! Please call me on 07973408396 if you care! ”

“ The customer experience was terrible. The delivery took twice as long as stated. The slippers were faulty and uncomfortable as a result due to some strange material used inside the wool upper. I returned the item for a refund and won’t hold my breath about how long it takes to get my money back. ”

“ I have made an error in the shipment address and the company refused to help resolve it. The package was returned to the sender soit should be a simple refund but no. ”

“ I have returned too small shoes with the return label Giesswein provided (in the UK, the tracking was available). Giesswein did not refund the returned item, and customer service ignored all my three letters asking for help. ”

“ Your company’s turn around time for orders is slower than advertised Packaging is deplorable I received my order in a giant box that had no packing material, and I was lucky that the box came to me sealed. Customer responding to emails is unprofessionally long and unacceptable, I still haven’t received a response. ( If I were still waiting for my response I would not have been able to return my order in time for my refund ) ! I returned my order and the email regarding my refund is extremely confusing ”

“ Still waiting for a refund for my returned items ”

“ We then just got a refund through PayPal and despite trying to find out what was happening NO RESPONSE. ”

“ Contacted costumer support because I ordered pair if shoes I needed by the delivery date. They got stuck in a different country. I'm in USA. I asked for refund so I could purchase diff shoes at a store here. Costumer support told me the shoes were already in USA when they weren't and refused refund. ”

“ I returned an item and didn’t receive a refund for 2 months. ”

“ Please let me know if you suggest to replace or refund the product. ”