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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,974 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,937
 Insights Metrics Info
4.7
Basierend auf 25,974 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Anonym
Verifizierter Käufer
“Ich war gar nicht zufrieden mit der Bestellung. Dann habe ich Retoure gemacht. Und bisschen jetzt habe das Geld nicht zurück bekommen.”
Hilfreich Melden
04.12.2021
Guten Tag, vielen Dank für Ihre Nachricht. Ihre Rücksendung ist leider noch nicht bei uns eingetroffen. Bitte beachten Sie, dass der Rückversand der Ware und die Bearbeitung bis zu 3 Wochen in Anspruch nehmen können. Ihre Rücksendung ist im DHL Verteilerzentrum in Aschheim und wird so schnell als möglich weiter zu uns nach Brixlegg (Österreich) geschickt. Sobald wir Ihre Rücksendung erhalten, informieren wir Sie per Email und werden Ihnen den entsprechenden Betrag auf das Zahlungsmittel, das Sie bei der Bestellung verwendet haben, zurück überweisen. Vielen Dank für Ihre Geduld und Ihr Verständnis! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
06.12.2021
Anonym
Verifizierter Käufer
“I never received the slippers I ordered. They never arrived.”
Hilfreich Melden
04.12.2021
Dear Customer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, according to FedEx your order has been delivered on Saturday. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2021
Boyd B
Verifizierter Käufer
“Unable to review as still not got my purchase after many emails.. so far it’s just appalling customer care”
Hilfreich Melden
04.12.2021
Dear Boyd, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to Hermes, there is currently an extremely high volume of air freight shipments to the UK and unfortunately, there are sometimes delays. However, according to Hermes your order is scheduled to be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2021
Ebright, S
Verifizierter Käufer
“It hasn’t arrived yet.”
Hilfreich Melden
04.12.2021
Dear Sonya, thank you for your message. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we, therefore, ask for your understanding if there is a delay in delivery. Your order arrived in ALEXANDRIA today and should be delivered very soon. We would like to apologize again for the delay and inconvenience. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2021
Susan F
Verifizierter Käufer
“Ich bin nicht noch sicher. Ich habe nicht meine Schuhe bekommen. Hoffentlich bekomme ich die Schuhe bald. Vielen Dank für deine Interesse.”
Hilfreich Melden
04.12.2021
Dear Susan, thank you for your message. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we, therefore, ask for your understanding if there is a delay in delivery. Your order arrived in Indianapolis today and should be delivered very soon. We would like to apologize again for the delay and inconvenience. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2021
MaryJo W
Verifizierter Käufer
“i have not yet received my shoes; you have managed to ask for my opinion, but you did not bother to let me know why i have not received my shoes”
Hilfreich Melden
03.12.2021
Dear MaryJo, thank you for your message. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we, therefore, ask for your understanding if there is a delay in delivery. However, according to FedEx your order is scheduled to be delivered today. We would like to apologize again for the delay and inconvenience. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2021
Lewis S
Verifizierter Käufer
“Unfortunately, my most recent order is stranded at the airport in Paris…been there for nearly a week. Not so good… I love the shoes…I wish the delivery were better.”
Hilfreich Melden
03.12.2021
Dear Lewis, thank you for your message. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we, therefore, ask for your understanding if there is a delay in delivery. Your order arrived in Miami today and should be delivered very soon. We would like to apologize again for the delay and inconvenience. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2021
Jay S
Verifizierter Käufer
“My purchase has been stuck in France for days and days. So I’d have to say the products are not great thus far. :(”
Hilfreich Melden
03.12.2021
Dear Jay, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, according to FedEx your order is scheduled to be delivered today. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2021
Kathleen S
Verifizierter Käufer
“Probably not the fault of the company due to the supply chain problems but ordered these shoes and have never received them.”
Hilfreich Melden
03.12.2021
Dear Mrs. Shoaf, thank you for your order at Giesswein. First of all, we deeply regret that you have not yet received it. We will send you an updated tracking link, your order is supposed to be delivered today, on December 6th. We apologize for this delay and thank you for your patience. Kind regards - Laura - Your Giesswein Customer Support
06.12.2021
Annegret M
Verifizierter Käufer
“Gute Schuhe, leider miserabelste Service bei Umtausch! Ihr wartet Wochen auf euer Geld! Kauft lieber woanders”
Hilfreich Melden
03.12.2021
Liebe Kundin, vielen Dank für Ihre Nachricht. Bitte entschuldigen Sie vielmals die Unannehmlichkeiten mit dem Verlauf der Rücksendung Ihrer Ware. Aufgrund der aktuellen Situation ist das Lieferaufkommen enorm hoch und daher verzögern sich leider auch Prozesse unseres Logistikpartners – wir bitten daher um Verständnis, wenn es zu einer Verzögerung kommt. Sobald wir Ihre Rücksendung erhalten, informieren wir Sie per Email und werden Ihnen den entsprechenden Betrag auf das Zahlungsmittel, das Sie bei der Bestellung verwendet haben, zurück überweisen. Vielen Dank für Ihre Geduld und Ihr Verständnis! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
03.12.2021
Judith S
Verifizierter Käufer
“Bei der Lieferung hat 1 Haube gefehlt und die Sicken wurden in der falschen Größe geliefert, das war ärgerlich”
Hilfreich Melden
03.12.2021
Guten Tag Judith, vielen Dank für Ihre Nachricht. Es tut uns außerordentlich leid, dass Sie die falsche Ware erhalten haben. Wir möchten uns vielmals für die Unannehmlichkeiten und den Lieferfehler entschuldigen. Gleichzeitig dürfen wir Ihnen versichern, dass wir bemüht sind, diesen Fehler wieder gut zu machen. Wir bitten Sie höflich sich direkt bei unserem Kundenservice unter shop@giesswein.com zu melden. Vielen Dank für Ihre Bemühungen! Mit freundlichen Grüßen Giesswein Customer Support Team Laura
03.12.2021
Anonym
Verifizierter Käufer
“Das war ein ärgerliches Black Friday Angebot. Überteuertes elektrisches Knistern statt kuscheliger Wolle.”
Hilfreich Melden
02.12.2021
Dear customer, thank you for your message. We are sorry that you are having problems with one of our products. At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way. You can of course return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
03.12.2021
Anonym
Verifizierter Käufer
“I didn’t receive my order. It’s been almost 2 weeks.”
Hilfreich Melden
02.12.2021
Dear customer, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com We will immediately have a look at this issue and solve the problem. Thank you for your efforts. Best regards Your Giesswein Customer Support - Laura
03.12.2021
Bret F
Verifizierter Käufer
“Never delivered. I've received nothing.”
Hilfreich Melden
02.12.2021
Dear customer, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com We will immediately have a look at this issue and solve the problem. Thank you for your efforts. Best regards Your Giesswein Customer Support - Laura
03.12.2021
Heather B
Verifizierter Käufer
“Gorgeous shoes. Dreadful customer service. It is impossible to make contact with anyone to sort out a problem. No reply to emails. No response to a request for help.”
Hilfreich Melden
02.12.2021
Dear Heather, thank you much for your message. We are very sorry to hear that you are not satisfied with the customer service. We place the highest value on our customer service and want our customers to always be completely satisfied. However, I just double-checked and we haven't received any emails from you. We kindly ask you to send your request to shop@giesswein.com Our customer service will handle your request as quickly as possible. We want to apologize again for any inconvenience Thank you for your efforts! Best regards Giesswein Customer Support Team Laura
02.12.2021
William F
Verifizierter Käufer
“Dhl was supposed to deliver to my home but didn’t and after all the product sent back to the warehouse !! Loose of time, costly and consumer unsatisfied. I am still waiting for my refund”
Hilfreich Melden
02.12.2021
Dear William, thank you for your message. We are very sorry to hear that you haven't received your order. Unfortunately, DHL could not deliver the goods, so your order is on its way back to us. As soon as your order is back in our warehouse, it will be credited and the money refunded to you. This is an automatic process and therefore a new delivery is unfortunately not possible. If you still wish to receive the goods, we kindly ask you to place a new order. Please excuse any inconvenience. We thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
02.12.2021
Lindsey B
Verifizierter Käufer
“My order hasn’t arrived”
Hilfreich Melden
30.11.2021
Dear Lindsey, thank you for your message. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Your order arrived in Indianapolis today and should be delivered very soon. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
30.11.2021
Miguel A
Verifizierter Käufer
“No he recibido nada”
Hilfreich Melden
28.11.2021
Dear Mr. Bernal, thank you very much for your message. We deeply regret that you have not yet received your order. We will immediately investigate your delivery status and will send you an e-mail with your updated tracking link. We may apologize again for the delay and thank you so much for your patience. Kind regards - Laura - Your Giesswein Customer Support
29.11.2021
LAURENCE S
Verifizierter Käufer
“I don't speak German You could certainly improve the experience of your English speaking customers by providing this page in English. I placed my order on Nov 15 and yesterday it was still in France - 11 days to ship out to the US. I see today it is finally in Chicago, day 12 Your website said 5 days shipping, not 15!! Part of this order was a birthday gift but the birthday has now passed, and I had to make excuses about where my gift was etc”
Hilfreich Melden
28.11.2021
Dear Mr. Shipstone, thank you for your feedback. First of all, we deeply regret that you have not yet gotten your order and we deeply apologize for the delivery delay. We are very very sorry that your order still has not arrived. We will send you an update from your tracking link and hope to be able to speed up the delivery. We may thank you again for your appreciated patience. Kind regards - Laura - Your Giesswein Customer Support
29.11.2021
Mark J
Verifizierter Käufer
“where is my order? it still hasn’t arrived. ordered two weeks ago! Fedex tracker just tells me there is a delivery issue (but doesn’t describe it)”
Hilfreich Melden
26.11.2021
Dear Mr. Jenkins, thank you very much for your order at Giesswein. We deeply regret that your delivery takes so long, please apologize for that. Your order is currently at FedEx location in INDIANAPOLIS, IN and will be managed for delivery. In case of any further concerns, please do not hesitate to contact us through shop@giesswein.com and we will certainly be of assistance as soon as possible. Thank you again for your appreciated patience. Kind regards - Laura - Your Giesswein Customer support
29.11.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,974 Bewertungen
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