Login
Start Free Trial Für Unternehmen? Klicken Sie hier

Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,969 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,927
 Insights Metrics Info
4.7
Basierend auf 25,969 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Lesen Giesswein Walkwaren AG Bewertungen
Zu dieser Website

Bewertung abgeben

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Steven S
Verifizierter Käufer
“I was very disappointed by the delay in shipping between the US and Germany. I had anticipated some delay and ordered a bit a head of time to accommodate longer than normal delay. Unfortunately, my shipment is sitting in a distribution center now without an updated, anticipated, delivery date. I would like to see the company to be more proactive to shipping issues so that customers are not unduly affected by this type of distribution failure.”
Hilfreich Melden
24.12.2021
Dear Steven, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Anthony A
Verifizierter Käufer
“I ordered my product on December 10 and it still has not shipped to the United States. I have not received any communication from Giesswein regarding my order. I plan to follow up with customer service myself after the holiday weekend.”
Hilfreich Melden
24.12.2021
Dear Antohny, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Gary Z
Verifizierter Käufer
“I ordered these Dec 10 and still haven't received them yet. So much for a Christmas gift.”
Hilfreich Melden
23.12.2021
Dear Gary, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Joan C
Verifizierter Käufer
“Expected for Christmas. Stuck somewhere on east coast. Always have problems with Fed Ex.”
Hilfreich Melden
23.12.2021
Dear Joan, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Katherine M
Verifizierter Käufer
“Still have not received my item even though my credit card has been charged.”
Hilfreich Melden
23.12.2021
Dear Katherine, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Darren V
Verifizierter Käufer
“I recently purchased 2 pairs of shoes and have worn one of them 3 times and they are already falling apart. There are 4 spots where the fabric is pulling apart with threads ripped. I have not done anything excessive with the shoes just normal wear. I am very disappointed in these shoes and will be looking to return them”
Hilfreich Melden
23.12.2021
Dear Darren, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that you have problems with your ordered articles. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Thank you for your efforts. Best regards Your Giesswein Customer Support - Laura
27.12.2021
Lori K
Verifizierter Käufer
“No update on shipping on my order has been provided. When I try to locate through my order number it says no update available. I will not order from you again.”
Hilfreich Melden
23.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. We would like to apologize for the delay and thank you for your understanding. If you have any questions do not hesitate to contact us via shop@giesswein.com Best regards, Laura - Giesswein Customer Support
23.12.2021
Avinash N
Verifizierter Käufer
“I am waiting for 10 days and my order is still stuck in shipping. It was supposed to be delivered in 3-5 before Christmas. Terrible shipping.”
Hilfreich Melden
23.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. We would like to apologize for the delay and thank you for your understanding. If you have any questions do not hesitate to contact us via shop@giesswein.com Best regards, Laura - Giesswein Customer Support
23.12.2021
Paul K
Verifizierter Käufer
“Still have to received the purchase.”
Hilfreich Melden
21.12.2021
Dear Paul, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Jerry F
Verifizierter Käufer
“Please resend this request once my package has been actually received. Your website says 3-5 business days. It has been 2 weeks and we cannot even get status. It seems to be hung up in Denmark due to "operational errors"...... Whatever that means.”
Hilfreich Melden
21.12.2021
Dear Jerry, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order is now scheduled to be delivered today. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Greg R
Verifizierter Käufer
“The slippers were promised in 3-5 days and they have not arrived.”
Hilfreich Melden
21.12.2021
Dear Greg, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Anonym
Nicht verifizierter Bewerter
“Item has not been delivered and not easy to contact. Expensive slippers ordered which I’ve not received yet. They were ordered over 1 month ago.”
Hilfreich Melden
20.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Jeremiah B
Verifizierter Käufer
“Shipment delayed for weeks and never informed”
Hilfreich Melden
20.12.2021
Dear Jeremiah, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
NADINE C
Verifizierter Käufer
“Je suis toujours dans l'attente de ma commande, aucune livraison”
Hilfreich Melden
20.12.2021
Bonjour Madame, merci beaucoup pour votre message. Veuillez excuser cet inconvénient - nous allons immédiatement ouvrir une enquête. Cela peut prendre quelques jours. En attendant, je vous invite à contacter directement notre service clientèle à l'adresse shop@giesswein.com. Merci beaucoup pour vos efforts et votre compréhension ! Bien cordialement et bonne journée Giesswein Customer Support Team Laura
21.12.2021
NANNETTE K
Verifizierter Käufer
“It was suppose to arrive December 17, but there is a FedEx delay. I hoped to receive it on time since it is a Christmas gift. It is still on the way. My poor husband will have to be patient.”
Hilfreich Melden
20.12.2021
Dear Nannette, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Chung B
Verifizierter Käufer
“It's been 2 weeks. I haven't gotten product yet.”
Hilfreich Melden
20.12.2021
Dear Chung, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Gerhard S
Verifizierter Käufer
“Die Abwicklung ist eine einzige Katastrophe Schuhe optimal!!!”
Hilfreich Melden
20.12.2021
Lieber Kunde, vielen Dank für Ihre Nachricht. Bitte entschuldigen Sie vielmals die Unannehmlichkeiten mit dem Verlauf der Rücksendung Ihrer Ware. Aufgrund der aktuellen Situation ist das Lieferaufkommen enorm hoch und daher verzögern sich leider auch Prozesse unseres Logistikpartners – wir bitten daher um Verständnis, wenn es bei der Retoure zu einer Verzögerung kommt. Sobald wir Ihre Rücksendung erhalten, informieren wir Sie per Email und werden Ihnen den entsprechenden Betrag auf das Zahlungsmittel, das Sie bei der Bestellung verwendet haben, zurück überweisen. Vielen Dank für Ihr Verständnis und Ihre Geduld! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
21.12.2021
Michael G
Verifizierter Käufer
“Shipping is an issue.”
Hilfreich Melden
20.12.2021
Dear Michael, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Kyle G
Verifizierter Käufer
“The package still has not arrived.”
Hilfreich Melden
20.12.2021
Dear Kyle, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Anonym
Verifizierter Käufer
“They said my package would arrive ages ago but it still hasn’t”
Hilfreich Melden
20.12.2021
Dear customer, thank you for your message. Unfortunately, Hermes could not deliver the goods, so your order is on its way back to us. As soon as your order is back in our warehouse, it will be credited and the money refunded to you. This is an automatic process and therefore a new delivery is unfortunately not possible. If you still wish to receive the goods, we kindly ask you to place a new order. Please excuse any inconvenience. We thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,969 Bewertungen
Unser Unternehmen
Geschäftslösungen Impressum AGBs Datenschutz Datenschutzerklärung für Unternehmen Datenschutz Datenanforderung