GiftRound Reviews

Name: GiftRound
Address: 49 Castleview Drive, Bridge of Allan, Stirling, Stirling
Rating: 4.90

4.9 Rating 112 Reviews

98 %

of reviewers recommend GiftRound

Company Reviews

Metrics

Info

4.9

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and super helpful customer support :)”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5 star rating! We are very proud of our solution to group collecting for gifts and our super helpful customer support. We hope you continue to enjoy GiftRound!

Posted 1 year ago

“Your team, Claire was very helpful in correcting my mistake referencing the wrong person and causing embarrassment. Thank you for changing the message so quickly.”

Helpful Report

Posted 1 year ago

Thank you Ash for your 5 star rating of GiftRound! We appreciate your kind words about your experience. We're grateful to have you as a customer and thank you for your trust, we hope to see you at GiftRound again soon!

Posted 1 year ago

“Gift round was very easy to use and the support staff are extremely helpful. Will definitely be using them again for future collections :)”

Helpful Report

Posted 1 year ago

Thank you Artika for the 5 star rating of GiftRound! We are so glad that you found our platform easy to use and our support staff helpful. We look forward to seeing you again in the future for your group collections.!

Posted 1 year ago

“Fast service from support team when an E-gift certificate had been lost. Good way of collecting money at work for colleague's gifts”

Helpful Report

Posted 1 year ago

Thank you so much for your great review of GiftRound! We are delighted that you found GiftRound to be an efficient way of group collecting for gifts. We hope to see you at GiftRound again soon!

Posted 1 year ago

“Brilliant service that we use at work for birthday/special occasion collections. Claire on the support team has been so helpful and quick to respond on a couple of queries I had. System so easy to navigate and the recipient recieved their voucher seamlessly. I would suggest a bit more explanation and instruction on how to send the voucher/collection to someone once it's ready. The purchase gift option confused me and wasn't really obvious whether you'd be using the collection amount or your own money to purchase!”

Helpful Report

Posted 1 year ago

Thanks so much for your 5-star rating Sophie! We are thrilled to hear you have had a positive experience with GiftRound so far and that Claire from the support team was helpful and quick to respond to your queries. We appreciate your feedback and we will look into ways to improve the explanation and instructions on how to send the voucher/collection to someone once it's ready. We hope to see you at GiftRound again soon!

Posted 1 year ago

“I love GiftRound. It's such an easy platform to use, simple and userfriendly. I recently had an issue and it was so easy to find a solution from the FAQs. I contacted the team and they were highly effective and resolved my problem very quickly. They were also extremely polite, helpful and friendly and lovely to deal with. I was pleasantly surprised to hear that they weren't a large team as their responses were timely and most professional too. Good luck to the team and thanks for providing a brilliant service!”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5 star review! It's great to hear that you have had an enjoyable and positive experience with GiftRound. We appreciate your kind words about our friendly team and are so proud that you found us helpful and professional. We're grateful for your support and we hope to see you at GiftRound again soon!

Posted 1 year ago

“I'd just like to express how helpful Claire has been today with regards to the upload of my photo ID. I have used Giftround in the past and will continue to do so in the future. Many thanks Claire, you've been a star”

Helpful Report

Posted 1 year ago

Thank you so much, Alison, for your wonderful 5-star rating of GiftRound! We really appreciate your kind words and are so glad to hear that you have had a good experience with our service. We hope to see you at GiftRound again soon!

Posted 1 year ago

“Giftround is a super-easy platform to use. It takes the hassle out of coordinating a collection of comments and contributions and if you do get it wrong, their customer support team will totally put it right for you.”

Helpful Report

Posted 1 year ago

Thank you Sara! We really appreciate your 5-star rating of GiftRound! We are so pleased that our service helped you group collect for a gift with ease and we hope to see you at GiftRound again soon!

Posted 1 year ago

“An excellent way to organise a collection for colleagues, secure and user-friendly. Thank you.”

Helpful Report

Posted 1 year ago

Dawn, thank you so much for your 5-star rating of GiftRound! We are delighted to know that our service helped you group collect for a gift easily and securely. We appreciate your review and we hope to see you at GiftRound again soon!

Posted 1 year ago

“Fantastic company, always use them”

Helpful Report

Posted 1 year ago

Thank you so much for your five-star rating! We are so glad to hear that you had a great experience with GiftRound! We appreciate your kind words and we are thrilled to hear that you think we are a fantastic company. We appreciate your continued support and we hope to see you at GiftRound again soon!

Posted 1 year ago

“Giftround was easy to use, we have many staff members who work remotely and this has enabled all staff to be involved. We are very impressed with how easy it was to contribute and comment. Also, had an issue (not Giftround) as we input the incorrect email address to receive the gift, but Giftround sorted this within the hour. Would highly recommend it and would definitely use it again.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating, Kelly! We're so glad that GiftRound was easy to use and enabled all of your staff to be involved in the process. We really appreciate your recommendation and we hope to see you again soon!

Posted 1 year ago

“Quick and hassle free to use. Long gone are the days of trying to pass an envelope and card around the office and catch everyone. Customers services are helpful and very quick to assist with any issues”

Helpful Report

Posted 1 year ago

Thank you, Nicola, for your 5-star review! We are so pleased that you find GiftRound quick and hassle-free to use. We appreciate the kind words about our customer service team. We hope to see you at GiftRound again soon!

Posted 1 year ago

“Excellent customer service. Had a query and it was resolved so quickly, I was very impressed.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of GiftRound! We're thrilled to hear that you appreciate our excellent customer service. We strive to ensure all customer queries are resolved promptly and we're glad we could meet that expectation. We hope to see you at GiftRound again soon!

Posted 1 year ago

“Giftround so far has been so ideal for me in doing collections. Customer service is excellent, however, it would be nice if there were more gift voucher options.”

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Posted 1 year ago

Thank you for the fantastic 5-star rating, Nese! The GiftRound team actively listens to our customers to improve and refine the service we offer and we heard you when you told us you would like to see an expanded range of eGift Cards in the GiftRound Store. GiftRound is very excited about our partnership with Prezzee to offer our most flexible eGift Card. Prezzee's 'A Gift For You' eGift Card lets your recipient spend their collection at over 40 major retailers. We hope to see you at GiftRound again soon!

Posted 1 year ago

“GiftRound are absolutely fantastic and I would highly recommend them as they are fantastic! I was most impressed with their responsiveness - I had a few questions and they got back to me so quickly and went out of their way to help. Absolutely fantastic!! 5*. Thank you so much team for an incredible experience!”

Helpful Report

Posted 1 year ago

Thank you so much Claire for your glowing 5-star review of GiftRound! It is such a pleasure to hear that you were delighted with our responsiveness and customer service. We are so glad that you had an enjoyable experience with us and that you would highly recommend us! Your support and kind words mean the world to us. Thank you again for your kind review and we hope to see you at GiftRound again soon!

Posted 1 year ago

“Easy to use set up and collection. Wonderful staff and very helpful and prompt at replying. I needed help and they were very supportive and resolved my queries in no time. Will deffo use again x”

Helpful Report

Posted 1 year ago

Thank you so much Jane for the fantastic 5-star rating! We are thrilled you had such a great experience with GiftRound! It's great to hear that our staff were able to help you out so quickly and that the setup and collection process was so easy to use. We're glad we could offer you such a great experience and look forward to you using us again in the future.

Posted 1 year ago

“Great Customer service and very helpful although I think the cut taken for bank transfers is too high also I doubt the company is paying face value for any gift vouchers. I guess you are paying for convenience.”

Helpful Report

Posted 1 year ago

Thank you David for your kind words about the GiftRound Customer Support team, it was great to be able to help you. Just to give a little more information about fees at GiftRound: - GiftRounds are FREE to create - GiftRounds are FREE to contribute - no hidden or unexpected ‘top-up’ fees taken from contributions - All purchases in the GiftRound Store are fee-FREE - this includes eGift Cards for over 60 major retailers When you choose to spend your GiftRound on an e-voucher, you can use GiftRound without any fees. We can offer this because our retailer partners offer us a small discount for using their service. If you opt for a bank transfer the fee is determined on the charges we incur through our payment provider to ensure collected funds are safe thanks to their multiple anti-fraud and money-laundering prevention tools. We regularly review this fee to ensure we are offer the most competitive online gift collection service we can. GiftRound is a free to access and free to use service. However, even free services need to generate revenue in order to exist. We are determined to see as much of your contributions as possible go towards your gift and to keep our fees as low as they can be, whilst providing a quality service. We hope this explains our bank transfer fee transparently but if you have any further questions our support team is happy to talk further. Kind regards, Claire

Posted 1 year ago

“Easy to use service, particularly for leaving gifts. Claire was very helpful when I had a query on the card purchase and got back to me very swiftly. Would recommend”

Helpful Report

Posted 1 year ago

Thank you Gemma for reviewing GiftRound ⭐️⭐️⭐️⭐️⭐️ We really enjoy getting to know our customers through the help desk and we are happy to have been able to help you 😁 Thank you, Claire

Posted 1 year ago

“I found the helpdesk very supportive and clear with their instructions for a query I had.”

Helpful Report

Posted 1 year ago

Thank you for your review David and we are delighted you found our customer support so helpful. Many thanks, Claire

Posted 1 year ago

“An excellent company takes out all inconvenience of arranging a collection. Simple to use and offers varied gift cards to suit all occasions. I would highly recommend.”

Helpful Report

Posted 1 year ago

Julie thank you for recommending GiftRound and reviewing us ⭐️⭐️⭐️⭐️⭐️ - the GiftRound team really appreciates it. Thank you, Claire

Posted 1 year ago

GiftRound is rated 4.9 based on 112 reviews