“Product shipped on same day ordered and arrived a day earlier than expected.
They actually had the brown Tamiya panel liner so I snapped it up as soon as I saw it.
No complaints”
“Product was in perfect condition and packaged with care. Shipping was quick and while there were some issues with UPS they were in no way the fault of the seller.
I will be buying from Glacier again in the future.”
“It is incredibly frustrating to be completely ignored by a company's customer service department after trying to contact for multiple times. As a customer, I expect a basic level of support and assistance when I want customer service to honor a previous agreement. Unfortunately, my experience with Glacier Hobbies has shown me that they have a complete disregard for their customers and their concerns.”
“Customer service was excellent everyone was super friendly. The complaint I have is my friend having to take my wallet from me or else I'd have spent all my money.”
“I ordered a figure a year ago and was told it would arrive quite a while ago. I've emailed multiple times and tried to send in a refund request ages ago with only ever one response to one of my emails saying they didnt know where my package was. I never received my package.”
Hi Junghuyn,
Your order was an international order to be shipped to South Korea, our records indicated that you have not paid for the shipping. We've made multiple attempts to contact you regarding the shipping. We apologize if the communication did not go through, we have cancelled your order and a refund was sent.
Sincerely,
Glacier Hobbies
