“AVOID
Scam of a company. Refused a refund and ignored all further emails, got a chargeback from my bank.
Order a chain to be delivered 4 days later, never arrived. Followed up with an email, and was informed it was posted and would be here. A week past and emailed and said it was posted, following day emailed again for follow up and said it wasn't ready and would be posted following day. I asked for a refund as it was well over th expected delivery date and too late for what I needed it for. All correspondence was ignored by this fraudulent company. Avoid at all costs ,the phone number never rings either. The addresses don't match.such a scam.”
“Do not use this company!!!
Firstly they said they had shipped my item.
2 days later they said it wasn't in stock?
I chose another item and they did not refund the difference (the 2nd choice was cheaper).
No item arrived.
It took me 3 weeks to get a response from customer services.
They blamed Covid for post however they could not show me proof of posting.
NONE of their numbers work, they do not have a fixed address and are not an Irish Jewellers.
They said they sent me a replacement.
3 weeks on and it is still not there.
I have had no response from customer service,, I have no been refunded and I have no item. No receipt has been shown so I can only assume that the items have never been sent.
Was looking to use this place for wedding favours, thank goodness we learnt from 1 item instead of 10!
Terrible customer service, zero assistance and they are basically thieves. I have re ordered with Claggagh Jewellers in Galway online - a real jewellers that actually sends you the items you pay for.
I have contacted trading standards as during these times especially every penny is counted and to not send an item and take the money is digusting!”
“Returned ring for a bigger size 2/1/21, emailed several times ,no response! Can’t get to speak to anyone, then got one response to say delivery was 26/27th jan ! Still waiting I have asked for refund but no reply”
“I ordered a ring and received an e-mail confirming my order. I then received another e-mail telling me it had been dispatched. This was not true.
When I received no sign of the delivery, I contacted them and they said it was because I had selected "not sure" for the size. This was foolish of me, but the website should not allow customers to select an option which the company cannot provide.
I rectified the issue, and they assured my that the item would arrive within the next three days. It took over two weeks before the package arrived.”
“If I could give them negative stars I would. Either they're the most incompetent company I've ever dealt with or shysters. I ordered 3 pairs of earrings and a necklace, spent a fair amount of money, on the day after Thanksgiving and only received one pair of earrings prior to Christmas. Finally received my wife's necklace a week and half later, but poor quality for the money. And now still waiting for the other 2 pairs of earrings. Purchase at your own risk!”
“Never delivered my ring. Ordered and charged 12/2, still not here. Sent me an email that it was delivered, but it wasn’t. Then said, oh we made a mistake should be delivered shortly. Lies from the beginning, avoid at all costs, total scam company!”
“DON'T ORDER/DEAL WITH THESE PEOPLE
I ordered a ring from Glencara on December 17, 2020. In their shipping section they include the following: "USA & Canada: 1-2 days with Fedex (Guaranteed) (Next day to East coast of USA per map at end). 3-5 Business days with **** First-Class mail. 3-10 business days with Free Priority Airmail ". I paid the extra cost for expedited shipping. I contacted Glencara to ask the status within the expedited timeframe, they responded that my ring was handmade (bull****) and that it was going through quality control, but that they could expedite a silver one as a placeholder until my gold one was ready. I responded that "No, I just want what I paid for". I received the silver one the next day!! I have attempted to get in contact with Glencara at least six to eight times since then and have not received any response. My next steps are to submit a fraudulent claim to VISA, and post this on every medium that I can so others are not scammed.”
“If I could give you 0 stars 🌟 I would do that. What the jock with this company. I paid I gift on 15 December they said guaranted delivery before Christmas. It's January 4 today and I didn't receive my present and the support don't want to refund me. Guys stop order from Glencara company because you will lost your money and your time.”
“Thanks to Glencara,
Meanwhile after 30 days my necklace arrived together with a lovely gift and very nicely packed, plaese ignore my previous review.”
“1 month has passed, they emailed to say it was dispatched 2nd dec. but as of today 30 dec. not received, my money was taken 1st dec also. 1st from me last week not answered.”
“i ordered a necklace 1st Dec 2020, email confirming despatch received 2nd Dec. as of today 30 Dec. I have not received my order the money was taken from my account on 1st Dec.”
“Placed order on 12/17 with the website indicating that I would receive product by Christmas. Just in case I paid for expedited shipping. On 12/17 my credit card was charged and I received confirmation of shipment without tracking information. I have emailed several times since 12/17. Still no item and still no response from this company.”
“Ordered a claddagh ring for my daughter on the 14th for Xmas, and was guaranteed Xmas delivery. Got an email that evening saying it had shipped what was odd as I was getting it engraved! Two days later another email saying they were waiting on another item but would still be here for Xmas, again odd as I only ordered 1 thing! Either way nothing came and I’ve sent plenty of ignored Emails!!! After looking through Trust Pilot I can clearly see I’m not alone, in fact this behaviour seems to be the norm with Glencara year after year which is why I’m seeking advice from Trading Standards ASAP......”
“Ordered and received within 3 days ...but, the ring is not marked as silver .925, it is poorly finished and the 14k plating is brassy. Overall pretty enough.”
“Worst experience ever.
I’ve ordered a claddagh ring for my girlfriend on November the 20th and never received it. They told me to wait until December the 18th and then email them back if the item would still be missing. So I’ve waited and on December 19th, empty handed, I wrote them once again and they told me that they’d ship another ring free of charge using FedEx which was supposed to deliver the ring by December 23rd. Today is Christmas Eve, the ring is somewhere else and I won’t be able to give my girlfriend a present this year. Don’t buy from them, they tend to disappear or reply to your emails after ages.
Never gonna buy from them again”
