Go Kayaking Reviews

Name: Go Kayaking
Address: Go Kayaking North West, Marina Village, Runcorn, Preston Brook
Rating: 4.89

4.9 Rating 1,039 Reviews

98 %

of reviewers recommend Go Kayaking

Company Reviews

Questions

Metrics

4.9

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01928 710 770

Email:

andylees@go-kayaking.com

Location:

Go Kayaking North West, Marina Village, Runcorn
Preston Brook
WA7 3DW

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Go Kayaking 5 star review on 28th January 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Go Kayaking North West is a real gem. Excellent prices, good stock and above all great customer service. Click and collect is easy, returns are no problem and the staff or knowledgeable and extremely helpful. Got fitted in a drysuit by James and went home a very happy chap. I suspect I'll be spending more with Go Kayaking in the near future XD.”

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Posted 1 year ago

“As always the team at Go Kayaking are extremely helpful with their advice and kit suggestions. thanks again to Andy today, for his time and advice on which type of Kayak would suit the different types of Kayaking I do.”

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Posted 1 year ago

“Speedy delivery, perfect condition new model PFD. Really happy with the service and definitely will use Go Kayaking again.”

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Posted 1 year ago

“Order didnt arrive within the Delivery window. Have emailed numour times and had nothing back from these guys.”

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Posted 1 year ago

Hi Warren, Thanks for the message - this is the first we've heard of your issues. We haven't seen any correspondence from you until now. Apologies if you're having delivery issues, I shall take a look into them and send you an email to clarify what is going on Thanks Andy - Store Manager

Posted 1 year ago

“Ellen in the Llangollen Mile end mill store was more than helpful in assisting me in picking out the best kit for my needs without up-selling or undue pressure. Her advice was not only sound but she had a good knowledge of the kit and its pros and cons for my use and needs. i feel like i have the right kit for me now. The shop itself is way laid out, with a friendly welcoming atmosphere, with an amazing array of equipment thank you.”

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Posted 1 year ago

“Great service & delivered quickly Thank you”

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Posted 1 year ago

“Ordered my new PEAK Rvier Guide PFD Vest and although I had an issue with delivery via UPS, the team at Go Kayaking were very helpful and chased UPS for me to ensure that I received my item. They also message me after it has been delivered to make sure it was all correct. Great customer service for sure. Will buy my next kayaking item from them as well”

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Posted 1 year ago

“Go Kayaking, have once again helped me solve a problem with my boat. They are always great to deal with and are really helpful when things go wrong. Twice recently Andy has helped me get spare parts and repair materials for my boat. A great shop, good advice decent stock and helpful staff. (I have attached a Pappa Stour which we recently visited by sea kayak. Go on have an adventure!)”

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Posted 1 year ago

“Great prompt service as I have come to expect form go kayaking.”

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Posted 1 year ago

“Andy/Ellen You both took the type to explain the kayak options before we purchased - and to try a couple of options on the canal. Andy - your tips on getting the kayaks on and off the roof of the Discovery work so well :) People would be mad to go anywhere else Thanks both We were out on the Severn on Saturday - so peaceful”

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Posted 1 year ago

“Communication about delivery times could have been better. Other than that geat service and product knowledge.”

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Posted 1 year ago

“Great price, quick delivery”

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Posted 1 year ago

“Really great, friendly, personalised service, especially from James, who got everything sorted for us, really quickly too! Thanks from the Scouts”

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Posted 1 year ago

“Excellent price and friendly staff”

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Posted 1 year ago

“Great service and fast delivery. Product was exactly what I ordered and what I expected. The return process is also straight forward, simple and has no hidden bumps!!! Would definitely recommend.”

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Posted 1 year ago

“The team at Go Kayaking are a great source of knowledge. The advice and guidance they provide allows you to navigate the huge selection of paddling equipment aiding the correct selection of gear. Well done to the team for providing some excellent customer services!”

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Posted 1 year ago

“Went in off the cuff to get air bags. No problem in booking car into TNR system and nice lady served me quickly and effectively. Then browsed the store.”

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Posted 1 year ago

“Great prices and product was as described”

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Posted 1 year ago

“I had done a bit of research and had an idea of what I wanted. Despite careful research on sizing, after trying it on I needed a different size. I got some really useful advice. and the merchandise was checked before I took it home. Best price on the internet too!”

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Posted 1 year ago

“Expensive for postage, but a very quick delivery”

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Posted 1 year ago

Go Kayaking is rated 4.9 based on 1,039 reviews