Go Kayaking Reviews

Name: Go Kayaking
Address: Go Kayaking North West, Marina Village, Runcorn, Preston Brook
Rating: 4.89

4.9 Rating 1,039 Reviews

98 %

of reviewers recommend Go Kayaking

Company Reviews

Questions

Metrics

4.9

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01928 710 770

Email:

andylees@go-kayaking.com

Location:

Go Kayaking North West, Marina Village, Runcorn
Preston Brook
WA7 3DW

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Go Kayaking 5 star review on 28th January 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super easy to use Web site and great price, suoer fast postageand dilivery. Very responsive live chat we I was looking for advice on which BA to buy for a man of my size.”

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Posted 1 year ago

“Good service. product arrived quickly. No issues.”

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Posted 1 year ago

“brilliant customer service was my first time buying a boat and the staff on hand really helped me.”

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Posted 1 year ago

“Thank you fantastic service”

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Posted 1 year ago

“A wonderful selection of equipment in a lovely setting by the Bridgewater canal, the staff are helpful and the literature there is really interesting. BONUS you can also use the canal for a paddle at certain times after filling in a safety form. With regards Tony H.”

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Posted 1 year ago

“staff very very informative and helpful. A photo will follow from the beautiful coast of Pembroke”

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Posted 1 year ago

“Not good Sent me the wrong size item then tried to charge me the earth for the replacement”

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Posted 1 year ago

Hi Franco, We sent you the wrong bolts - genuine mistake. We offered a full refund on these and also offered the correct bolts, washers and nuts at a discounted price to you, which you felt was too expensive. Unfortunately, they are expensive bolts and if you can get them cheaper elsewhere then fair enough - but this is an unfair and mis-leading review as we didn't charge you the earth for the bolts, and we did everything we could to fix a mistake. I still have your order on my desk as we haven't heard back from you to process the refund - you're welcome to get in touch any time and we'll sort it. Hope to hear from you soon. Best wishes, Andy

Posted 1 year ago

“Very good shop, helpful knowledgeable staff. Pleased to buy locally thanks to the price match promise”

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Posted 1 year ago

“Excellent fast service. Stocked what I needed. Quick delivery and great help. Ideal. You cant go wrong.”

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Posted 1 year ago

“Quality products 'top' of the range sometimes cheaper than your competitors + there's the 'Loyalty Scheme'. The process of buying the WRSI Helmet was straightforwards and very quick with a very quick acknowledgement of the purchase with delivery estimate and email receipt BRILLIANT”

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Posted 1 year ago

“Great knowledge and super helpful. Went in with questions about canoes and came out with 2 new BA’s. Great experience!”

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Posted 1 year ago

“Helpful and prompt with sorting out my query.very pleased with the dry cag”

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Posted 1 year ago

“Helpful staff. Good products.”

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Posted 1 year ago

“Bought a kayak and various pieces of equipment from Go Kayaking. Always efficient and friendly, and usually the best price around. Answered questions quickly on live chat too by experienced kayakers who know their stuff. Lots to like!”

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Posted 1 year ago

“Good range of quality brands at competitive prices, backed up with great customer service.”

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Posted 1 year ago

“Nose clip for swimming . It was not tight enough so becomes loose when swimming.”

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Posted 1 year ago

“All items came very fast and very well priced”

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Posted 1 year ago

“Quick and fast like a soldier coming back from war.”

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Posted 1 year ago

“Excellent local stores for all kayaking needs. The staff are very knowledgeable and friendly - all are active paddlers and have great input on kit choices.”

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Posted 1 year ago

“I’m please to have had my kayak sent to my home. The assistant was fab in giving advice. When I phoned to enquire the kayaks whereabouts when it was late for delivery the guy on the phone was very helpful. However it was a different colour to that I ordered and it arrived 3 days later than expected, and two days after I was advised it would come when I phoned to ask where it was. I would recommend buying in person rather than having delivery. (I won’t be returning it because it is too much hassle:. I will live with the different colour)”

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Posted 1 year ago

Hi Priscilla, Thanks for the feedback. I am sorry that your boat has turned up a day late. It should have been delivered on Friday, but it was delivered the following Monday. We did try to get this delivered on Saturday, but this isn't a service that DX usually offer and they were unable to do so. I can't believe that we've sent you the wrong colour! Can you send us a photo of the boat, we'll of course get this rectified! Thanks Andy - Store Manager

Posted 1 year ago

Go Kayaking is rated 4.9 based on 1,039 reviews