Go Kayaking Reviews

Name: Go Kayaking
Address: Go Kayaking North West, Marina Village, Runcorn, Preston Brook
Rating: 4.89

4.9 Rating 1,039 Reviews

98 %

of reviewers recommend Go Kayaking

Company Reviews

Questions

Metrics

4.9

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01928 710 770

Email:

andylees@go-kayaking.com

Location:

Go Kayaking North West, Marina Village, Runcorn
Preston Brook
WA7 3DW

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Go Kayaking 5 star review on 28th January 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent staff full of advice very helpful glad I found this shop”

Go Kayaking 5 star review on 13th July 2021

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Posted 3 years ago

“Great customer service. Gave plenty of good advices and ensured I had everything I needed as someone new to kayaking.”

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Posted 3 years ago

“So very pleased with my order from Go Kayaking. The shoes and jacket I ordered fit perfectly, tried them out in the rain on the river last weekend. Excellent turn around time in the delivery. Prices are very competitive, the shoes were the cheapest I could find and in my size, amazing. Brilliant company and would definitely recommend.”

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Posted 3 years ago

“Pleased with the service & advice I received from you staff & with the thwart & fittings. There was an issue re the delivery but after a call it was resolved promptly.”

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Posted 3 years ago

“Swift delivery, exactly what I wanted with helpful descriptions.”

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Posted 3 years ago

“Well informed staff Great range of equipment Pleasant people to deal with”

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Posted 3 years ago

“I use Go Kayaking for personal and work purchases, I always receive a fantastic service and the staff are very knowledgeable and helpful!”

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Posted 3 years ago

“Staff were friendly and gave good advice on fitting a new buoyancy aid.”

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Posted 3 years ago

“Staff are really friendly and helpful. They know there stuff! Whilst your instore they’ll have a laugh with you to! Love my trips to the North West shop!”

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Posted 3 years ago

“Excellent advice, service and next day delivery.”

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Posted 3 years ago

“Great customer care and very informative. Couldn’t ask for a better experience!”

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Posted 3 years ago

“Product arrived and looks as described, almost fits in my kayak but I do have to cut it to size (see photo with template to right of the Pyranha foot rest), which was expected as my kayak is a Romany and not a Pyranha. The delivery was a day earlier than UPS advised (although not next day which I thought I was paying for when I ordered but these are extraneous times.) My one quibble with go kayaking would be delivery charges, I thought about getting a roll of minicell foam as well as the foot rest but found the delivery cost jumping up by twenty four quid when I added it to the basket so I deleted that and will see how the back rest performs first before thinking about a roll of foam to complete the outfitting as I may have a chance to click and collect by then.”

Go Kayaking 4 star review on 13th July 2021

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Posted 3 years ago

Hi Francis, Many thanks for the review. The foam pad is generously sized with the idea of cutting it down to suit all sizes. If your delivery was later than expected we're more than happy to refund shipping and put £10 on your account for next time. Also - delivery should not jump up £24 for adding a foam roll - that's obviously an error. I'll look into this for you. Are you able to email us your order details and we'll refund the shipping, add £10 store credit and test the shipping costs for the foam roll? Many thanks Andy - Store Manager

Posted 3 years ago

“Great water shoes, second pair we’ve bought. Go Kayaking are a fab company, best price I could find online and fast delivery with no issues at all. Would certainly recommend and use again. Thank you!”

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Posted 3 years ago

“Great spray deck.. super fast delivery and an easy to follow website / internet order process.. many thanks and I will definitely use your services again.”

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Posted 3 years ago

“Excellent service, handling turnaround and delivery were great. Thoroughly recommend for anything kayaking, and I will be back for more”

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Posted 3 years ago

“Great knowledge of all thing canoe and kayaking related ! Great staff and very friendly! Will be going back in the future for more equipment”

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Posted 3 years ago

“I first came across Go Kayaking when they gave me good advice on Buoyancy Aids and then sold me just what I needed for a fair price. So when I needed a new helmet they were my first choice and the helmet I bought has proved comfortable and effective (upside down in white water - where it matters). Now I'm planning to buy a new Sit-on-top kayak for my daughter and Go Kayaking will be my first choice again because I'm so impressed by the quality of advice given by a team who really know their stuff.”

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Posted 3 years ago

“Excellent service, good stock choice, competitive pricing and quick delivery.”

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Posted 3 years ago

“Excellent helped sort some kit, very helpful with info then stood back gave a bit of time for us to think about what was right for us with the info we had. Thanks”

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Posted 3 years ago

“Very knowledgeable stuff, friendly and welcoming. Helped us select the right paddles for our needs and enabled us to have a great holiday kayaking in the estuaries of West Wales.”

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Posted 3 years ago

Go Kayaking is rated 4.9 based on 1,039 reviews