Hi Linda,
Thank you for your positive review, it's great to hear that you were pleased with the service. I hope we'll be hearing from you again soon!
Thanks,
Lewis.
“Plants were very good and healthy although one was definitely smaller than the other. Unfortunately the courier used had damaged the box they came in and there were some leaves that had been chopped off as a consequence hence the loss of one star on this review”
Hi Rebekah,
Thank you for taking the time for leaving us a review, it's wonderful to hear that you were overall pleased with your plants. I'm very sorry to hear that there was some damage in transit, plants can be quite hard to ship in one piece and while we do our best there are some times when a plant can get knocked about on the way to you. Typically the plants will grow on over the next couple of weeks and will end up being absolutely fine in the long run, however if the plant ends up suffering at all because of any damages then please contact us straight away and we will sort this out for you in any way possible.
Thanks again!
Lewis.
Hi Donald,
Thank you for taking the time to leave us a review, it's always nice to hear that the plant quality is up to standard! I certainly hope we'll be hearing from you again soon.
Thanks,
Lewis.
“The plants were beautifully packed & so arrived in very good condition.
However I noticed that they were obviously right at end of season as they were pot bound...in fact with one larger plant it was so enmeshed in tangled roots that it was almost impossible to get it out of the pot.
Maybe think about this & ensure that we customers receive plants that are younger if atall possible?”
Hi Jennifer,
Thank you for your comments, feedback is always really appreciated as we're always trying to improve the service! I'm sorry to hear that you felt your plants were overgrown, we do send out plants at later stages than a lot of other online retailers to ensure our customers have the ability to get the plants they want for an extended period, whilst also giving them more established plants that can give more instant impact, however they shouldn't ever be overgrown in their pots. If your plants suffer to any extent due to this then please let me know and we will sort this out for you straight away.
Thanks,
Lewis.
Hi Claire,
Thank you for taking the time to leave us a review, and thank you too for the beautiful photo - I was genuinely taken aback by how gorgeous this plant has turned out! I certainly hope we'll be hearing from you again soon, as it seems our plants will be safe in your hands!
Thanks,
Lewis.
Hi Mary,
Thank you for leaving us a review, it's fantastic to hear that you were pleased with your order! I hope we'll be hearing from you again soon.
Thanks,
Lewis.
“A great website and an equally good team on the phone. My plants were in excellent condition and arrived super fast. I've already made my second order.”
Hi Jean,
Thank you for taking the time to leave us a review, and thank you too for your kind words! It's so great to hear that you've been pleased with the service and the plants that you've received, this is always the best thing to hear for us. I hope your next load of plants can live up to the expectation of the first bunch, and if you ever need any assistance with your orders or the plants you've received then please just get in touch.
Thanks,
Lewis.
Hi Anne,
Thank you for your positive review, and for the beautiful photos you're submitted - I can see that the plants will be well looked after in your garden!
Thanks,
Lewis.
Hi Mark,
Thank you for leaving us a review, and for supplying such a great photo - I'm even surprised by how established it is myself and I've seen them in person! I hope we'll be hearing from you again soon.
Thanks,
Lewis.
Hi Brian,
Thank you for leaving us a review, it's great to hear that the service was to your liking. I hope we'll be hearing from you again soon!
Thanks,
Lewis.
