“For some reason I only received the plants yesterday despite confirmation that they had been successfully delivered last Wednesday. The Manager of my apartment block checked cctv footage and no delivery had been made.
I now have my plants but they are in need of tlc. It is the first...and last time therefore that I will use your organisation or courier service.”
Hi there, thank you so much for taking the time to review our plants and service. We would like to apologise for the delay to this particular order and consequently the plants appeared to have suffered during their transportation. Please do get in touch with us directly in order to give us the opportunity to put this right for you. From time to time our courier service does have issues with delivering our plants successfully (and indeed at times mistakes are made) but this is of course not the usual service our customers receive. Please rest assured that we have a lifetime guarantee on all our hardy perennials - we look forward to hearing back from you.
“Hellebores in the Ballet series were sent to my sisiter-in-law for her 80th birthday. The plants were in excellent condition with beautiful large flowers. We were very impressed with the quality.”
“A big thankyou to Sally from the time I placed the order, to the day of delivery some weeks later. She kindly took photos of the rose in flower and sent them to me. She was very helpful. Thankyou so much and sorry it has taken me so long to thank you”
“My plant arrived on time, extremely well packaged and in perfect condition. I was very impressed with the quality of the plant and the whole experience. Will buy from you again.”
Thank you for your recent orders Morris and for leaving your positive review. Enjoy your wonderful hellebores now and we're sure you are looking forward to your lupins flowering next year.
“Extremely pleased with plants delivered. They were in immaculate condition which was hugely down to the very clever cardboard packaging, which kept each plant in its own section, securely, but without squashing the foliage. Delivery was very good, delivered right in the time slot and by a friendly driver who assured me that they would have left them in my "safe place" if I hadn't have been in - the courier communications had stated that if I wasn't in, they could rearrange, or leave with a neighbour only. All in all, a great service. Communication was good. Delivery was good. Plants were good. Would definitely use again. Thank you.”
Thank you so much for your feedback. It is lovely to hear that you are happy with your plants and with the way we pack them up. We have worked hard to develop our bespoke plastic free packaging and have been through a few couriers over the years before we have settled on DX, who seem to be the best at handling live plants. We are a family run nursery and put a lot of love into growing high quality perennial plants, so it is lovely to have that recognition. Our hardy perennials also carry a lifetime guarantee - so you can be sure you're buying a good plant. Happy Gardening!
“Lovely selection of plants with information on the website about where they are best suited. My order arrived very quickly and in good condition due to careful packaging. If you do not have a garden centre or nursery within easy reach, this is a very good alternative. Very pleased with my plants.”
“All I can say is thank you, thank you, thank you! Such wonderful customer service from Nicola. Absolutely delightful. I cannot recommend highly enough.
Again thank you so very much and my lovely Roxy roses seem to be doing very well
Sian Evans”
“You sent four hellebores a few days ago. The plants arrived safely and were extremely well packaged. They look magnificent! I have got them into good-sized terracotta pots and have used John Innes No. 3 compost with horticultural grit and a bit of bone meal as well. The pots are well-crocked and I've put golden gravel from B&Q around the plants to discourage weeds. I'm really looking forward to seeing them as winter draws near. Thank you!”
