grow urban Reviews

Name: grow urban
Address: 92 Grove Street, Edinburgh, Scotland
Rating: 4.93

4.9 Rating 473 Reviews

99 %

of reviewers recommend grow urban

Company Reviews

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About grow urban:

We are a friendly plant shop and garden store with two shops in Edinburgh and a delivery area that reaches most homes in the UK.

Our business was formed in April 2019 and our team of Plant Gurus are here to help offer advice and friendly customer service to Plant Lovers far and wide. We specialise in indoor plants but also offer a selection of outdoor plants and tools for the urban gardener.

If you're lucky enough to live close to one of our shops or will be visiting Edinburgh, you can also sit amongst the plants enjoying coffee and cake - yep, there's cafes in both of our shops! What are you waiting for? Enter the urban jungle and discover what's inside - we look forward to welcoming you!

Visit Website

Phone:

01315578884

Email:

hello@growurban.uk

Location:

92 Grove Street,
Edinburgh
Scotland
EH3 8AP

grow urban 5 star review on 2nd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant and super fast delivery I most definitely be buying more plants”

Helpful Report

Posted 10 months ago

Hi David! Thank you so much for your glowing 5-star review of grow urban! We truly appreciate your feedback and support. It's wonderful to hear that you had a brilliant experience with us and that our delivery was super fast. Thank you once again for choosing grow urban!

Posted 10 months ago

“Excellent service, packaging superb and love my new plants and pots. Looking forward to watching them grow. Thank you Grow Urban 😊 unable to upload photo as wanted, sorry.”

Helpful Report

Posted 10 months ago

Dear Alison, thank you so much for your incredible 5-star rating! We truly appreciate your support and are delighted to hear that you had such a positive experience with us. We are thrilled that you found our service excellent and that you were impressed with the superb packaging. It brings us joy to know that you love your new plants and pots. We can't wait to join you in the excitement of watching your plants grow! If there's anything else we can assist you with along the way, please don't hesitate to reach out. Thank you for choosing grow urban. Best wishes from the Plant Gurus.

Posted 10 months ago

“Amazing service”

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Posted 10 months ago

Dear Angelique. Thank you so much for awarding us with a superb 5-star rating! We truly appreciate your feedback and are delighted to hear that you had such a positive experience with us. We strive to provide nothing but the best, and it warms our hearts to know that our service exceeded your expectations. We are committed to delivering amazing service to all our valued customers, and your kind words reinforce the hard work and dedication we put into our work. Once again, thank you for your support and for choosing grow urban. Please don't hesitate to reach out to us if you have any further questions or need assistance in the future. We look forward to serving you again! Best wishes from the Plant Gurus.

Posted 10 months ago

“I ordered two mini phalaenopsis, a calathea 'White Fusion', a peperomia 'Hope' and an Asplenium 'Crispy Wave' . They are very well packaged and arrived very soon after the ordered is placed, and in very good condition, considering that they are mailed in the post. Reason that I didn't give 5 stars because both phalaenopsis plants came with terminal spikes, which means the orchids will not grow anymore new leaves and will die when they used up all their energy in a couple of years. I will not pick these plants with terminal spikes if I were to shop in person and pick them myself. Hence taking off two stars.”

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Posted 10 months ago

“Really healthy plants, well priced and delivered quickly. Excellent service.”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of Grow Urban! We sincerely appreciate your kind words and support. We are thrilled to hear that you found our plants to be really healthy and well priced. Our team works hard to ensure that we offer top-quality products at competitive prices, so it's great to know that you are satisfied with our pricing. We also take great pride in our delivery service, and we are glad to hear that your order arrived quickly. Customer satisfaction is our top priority, and we strive to provide excellent service every step of the way. Once again, thank you for taking the time to share your positive experience. We truly value your feedback and look forward to serving you again in the future. With thanks from all the team at grow urban.

Posted 10 months ago

“My girlfriend bought some plants recently as a gift they were so nicely presented and great quality. Not too long after a friend's father passed away and grow urban was the first place we thought of, 2nd time also beautifully done and was loved by the friend. Overall great selection of interesting plants, impressed with the quality, nice touch being able to easily pair a pot as well. Highly recommend! Thank you for everything.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us a 5-star rating for grow urban. We truly appreciate your feedback and are thrilled to hear about your positive experience with our plants. We're so glad that your girlfriend enjoyed the plants she received as a gift. It's wonderful to know that they were nicely presented and of great quality. We're also sorry to hear about your friend's loss, but we're honored that you thought of us during such a difficult time. It means a lot to us that your second purchase was also beautifully done and brought comfort to your friend. We take pride in offering a wide selection of interesting plants, and we're delighted that you were impressed with the quality. Thank you for highly recommending us!

Posted 10 months ago

“Very prompt despatch and delivery.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us a 5-star rating for Grow Urban. We truly appreciate your support and are thrilled to hear that you had a great experience with us. We take pride in providing excellent customer service, so we're glad to know that our despatch and delivery were very prompt. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our service. Thank you once again for choosing Grow Urban, and we look forward to serving you again in the future.

Posted 10 months ago

“The plants looked healthy, but I think the packing could have been better.”

Helpful Report

Posted 11 months ago

Thank you for your review Suzanne! We appreciate your feedback - it's great to know that the plants looked healthy. We'll certainly take your feedback on board to improve our packing for future orders.

Posted 11 months ago

“Amazing plants, fast delivery.”

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Posted 11 months ago

Thank you so much, Olga, for your glowing 5-star review of Grow Urban! We are so delighted that you liked the amazing plants and that you experienced fast delivery! We look forward to your continued satisfaction as you try new plants.

Posted 11 months ago

“Ordered a plant online, got 10% off which is always nice. Couldn’t sort that online but the bloke was very helpful on the phone and refunded it immediately. Nice plant, still alive!”

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Posted 11 months ago

Thank you so much for your 5 star rating of Grow Urban! We are so glad that you enjoyed your experience with us, from receiving 10% off on your online order to speaking with our customer service team. We hope that your lovely plant is still alive and thriving!

Posted 11 months ago

“Poor, scruffy example, medium loose and all over the plant. Not like the photos - expected better!”

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Posted 11 months ago

“Great products and communication about delivery. Great service.”

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Posted 11 months ago

Thank you so much for the 5-star rating! We are so delighted to hear that you appreciate our communication about delivery as well as our service. We are committed to quality and we take your feedback to heart as it helps us keep delivering the best service to our customers. Thank you again for your support.

Posted 11 months ago

“Easy ordering system and great communication about collection. Will definitely use again.”

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Posted 11 months ago

Thank you so much for giving us a 5 star rating, Louise! We're so glad to hear that you appreciated our easy ordering system and great communication about collection. We really appreciate your kind words and positive review!

Posted 11 months ago

“Excellent customer service. Fast Delivery and the plant itself was beautiful and healthy. Exceeded expectations.”

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Posted 11 months ago

Thank you so much Katherine for taking the time to leave a 5 star rating for grow urban! We are delighted to hear that you found our customer service to be excellent and your delivery arrived quickly. We truly appreciate your kind words!

Posted 11 months ago

“Great day delivery and a nice wee plant that was very well packed and protected, thanks!”

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Posted 11 months ago

Thank you for your 5 star rating, Allison! We are glad you like the delivery service and the plant you received. We appreciate your kind words. We hope you get plenty of growth for years to come.

Posted 11 months ago

“Excellent service, good quality plants”

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Posted 11 months ago

Thank you for your 5 star rating Carol. We are glad you had an excellent experience and that you appreciate the good quality of our plants!

Posted 11 months ago

“Friendly and efficient service. I was able to collect my order about an hour after I’d placed it online and the staff member who served me was happy to swap my terrarium for another of the same type to get a plant I preferred.”

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Posted 11 months ago

Thank you so much, Martin, for the 5-star rating! We really appreciate your positive feedback. It's great to hear that you had a friendly and efficient experience. Thank you for your custom!

Posted 11 months ago

“Lovely plants. Quick delivery. Very well packaged.”

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Posted 11 months ago

Thank you so much for the 5 star rating, Barbara! We absolutely appreciate your kind words. We really appreciate your custom and we're so glad to hear that our service and product has met or exceeded your expectations. Thank you!

Posted 11 months ago

“Great help with delivery spots over the festive period”

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Posted 11 months ago

Thank you for your review Dolina! We really appreciate it. Thank you for your support!

Posted 11 months ago

“Blown away Spent more than I thought. Absolutely over the moon with the six glass terrariums I brought for Christmas.”

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Posted 11 months ago

Thank you so much, David, for your 5 star rating! Thank you for your support and we hope you have a wonderful festive season :)

Posted 11 months ago

grow urban is rated 4.9 based on 473 reviews