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Harlow Timber Group Reviews

4.6 Rating 997 Reviews
90 %
of reviewers recommend Harlow Timber Group
Read Harlow Timber Group Reviews

About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

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Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Anonymous
Anonymous  // 01/01/2019
Large, tantalising gate posts are excellent quality, extremely helpful delivery driver who kindly dropped them in correct position
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Posted 1 month ago
Timber is good quality and a good price.
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Posted 1 month ago
Prompt delivery and very helpful driver . Thanks very much
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Posted 1 month ago
Every time I have ordered it has been an efficient service. Many thanks
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Posted 1 month ago
Excellent service
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Posted 1 month ago
Website ok, Ordered online from 'live ' stocks Had to substitute a chunk of the order because it wasn't in stock. So much for live stock. Delivery ok, on time although you'd expect that for the £17 paid. Less than impressed to find a shocking piece of 100x50 packed in between 2 ok pieces. Complained and was offered a £10 refund. Hardly helps the timetable does it when you then have to go and source another piece of useable timber . I hate leaving negative reviews especially for local companies but hey, they asked me to.
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Posted 1 month ago
Good Afternoon, How are you? Thank you for your repeat business with Harlow Timber, it's appreciated by the whole team. We are sorry that on this occasion you do not feel we have lived up to your expections. When you flagged the issue with us we offered a replacement or partial refund of your order. We appreciate that this does not take away the frustrations you had with your order, and please accept the apologies of the team that on this occasion you did not feel completely satified. We were however delighted to understand that you will be using us again in the future, and we look forward to offering best in class service and supply when you have requirement again. Thank you once again and take care Simon Harlow Timber Group
Posted 1 month ago
I needed some shuttering plywood, preferably cut to size for a project. Great web site, easy to find what I wanted and place online order. Only minor hiccup was that it tells you to put your measurements into the order box which didn't exist. A quick email told me to use the delivery etc box, soon sorted. Collected from the Long Whatton depot. Staff very friendly and efficient. Brought the plywood out to my vehicle and even offered to load it for me. The quality of the plywood looks to be fine for what I need. The pieces were cut to millimetre accuracy. A genuine 5 Star experience. Many thanks 👍.
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Posted 1 month ago
I ordered 8x 3.9m lengths which were showing in stock. The day before delivery I had a phone call to say they didn't have the 3.9m lengths in stock. Could they send 7x 4.2m lengths instead. Not ideal but I needed the skirting board so went with it. 3 of the boards had black marks/stains on them so needed sanding.
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Posted 1 month ago
Good Morning, How are you? Thank you for chosing Harlow for your requirements. On rare occasions we do contact customers to see if they are able to accept alternative lengths of timber in order to ensure that your delivery arrives on the date required. We are always willing to compromise, and work with you to get you the timber you need when you need it. We are pleased that in this instance we were able to find a compromise, however it is dissapointing to read that the carrier made the timber firty during transit, and we will contact them to discuss this frustrating matter further. Whilst we were unaware of this issue, if you do ever have an issue or enquiry of any kind you can contact us on our published customer service phone number: 01509 274198 or by email: websales@harlowbros.co.uk The customer service team are on hand to assist. Thank you again for ordering from Harlow Timber. And we hope to see hear from you again when you have a requirement in the future. Thanks and take care Simon Harlow Timber Group
Posted 1 month ago
Ontime all ok.
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Posted 1 month ago
Ordered via click and collect - had our order ready I good time, no problems. Will use again.
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Posted 1 month ago
Good service, kept me upto date with things. The only let down and, this was not Harlow Timber Groups fault. The third party delivery services did not give an approximate delivery time, arrived on the day though, (great).
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Posted 1 month ago
such lovely and pleasant staff from telephoning right up until collection with help putting it in my car. good quality panelling that looks amazing
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Posted 1 month ago
Good value products delivered as requested. £25 for delivery though on £250 order. However ridiculous to send one driver with heavy concrete posts and 6ft panels on pallets and no lifting equipment. Fortunately i could help to break down pallets and carry with driver
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Posted 1 month ago
Good Morning, How are you? Firstly thank you for ordering your requirements from Harlow Timber. We were delighted to read that both the price and quality of the products that you recieved you found to your liking. We take our customer's feedback seriously, and we will certainly pass your comments back to the manager of our logistics team. We work hard to keep our delivery charges for what are largely bulky items competative, and our staff are trained and able to handle our products appropriately and safely. If you do have any specific delivery requirements in the future there is a delivery notes box that you can use to explain any circumstances of your delivery including access and offload requests and instructions. Thank you once again for chosing Harlow, and we very much hope that we'll hear from you again when you have a requirement in the future. Thanks and take care Simon Harlow Timber Group
Posted 1 month ago
Fast service, however, the delivery driver just left at my door without knocking! I bought 2x 8x4 oak faced ply, they were packed with the oak facing out which has has been marked due to careless delivery damage. Also, while the corner's had plastic protector's the ply was still damaged. There was also a white label stuck on the oak face which didn't peel off. So not a brilliant experience I'm afraid!
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Posted 1 month ago
Good Morning, How are you? Firstly thank you for placing your order for timber with Harlow. It's hugely appreciated by the whole team. Thank you for taking the time to leave feedback also. We were concerned to hear of your issue, but unfortunately can find no record of any communication with us to report a problem from you. If you ever have any issue with any order please do get in touch right away on our published contact details: websales@harlowbros.co.uk or call: 01509 274198. The customer service team is on hand to assist. Our Operations Manager will be making contact with you to discuss your issue today, and look toward a satisfactory resolution. Please accept the apologies of the whole team if you were not completely satisfied with the delivery service you received from the 3rd party delivery company. Take care Harlow Timber Group
Posted 1 month ago
You processed my order rapidly and delivered so too
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Posted 1 month ago
Great service
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Posted 1 month ago
Very friendly and professional. Great delivery service and quality of product was perfect.
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Posted 2 months ago
The timber was a very good quality and was delivered well packed and on time. Will use you again Thank you
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Posted 2 months ago
Ordered trellispanels nice heavy duty quality, delivered ontime and a good price would buy again from this firm
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Posted 2 months ago
I have not had better service than this company provided, I needed to amend my order and when I contacted them they couldn't do enough to help me with my needs. You will have to go a long way to find a better service
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Posted 2 months ago
Harlow Timber Group is rated 4.6 based on 997 reviews