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Harlow Timber Group Reviews

4.6 Rating 1,001 Reviews
90 %
of reviewers recommend Harlow Timber Group
Read Harlow Timber Group Reviews

About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

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Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Anonymous
Anonymous  // 01/01/2019
First time using Harlow, ordered on line but spoke to trade counter also, very helpful and polite, will for sure use again,
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Posted 1 year ago
Floorboards arrived on time and a described. Would reccomend.
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Posted 1 year ago
Very helpful service. Fast delivery!
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Posted 1 year ago
Great Service from Ben. A few things on my order weren't quite right but an email to the Customer Services and Ben was straight onto it and resolved everything in a very quick and professional way. Very impressive!
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Posted 1 year ago
Fantastic service, ordered and delivered within 3 days, no discrepancies, cut to perfect size as requested driver even had a smile on his face... would highly recommend
Harlow Timber Group 5 star review on 7th April 2023
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Posted 1 year ago
Have struggled to obtain half decent plywood in my locality,especially in small sizes. Harlow Bros have supplied good quality Marine and Hardwood ply at the same price as the inferior ply that was available locally. Well packed for shipping and prompt tracked delivery . Enquiries answered quickly by the online sales team.
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Posted 1 year ago
A slight delay in delivery was compensated by good polite communication. Delivery team were polite and the quality of the goods was very good. I will definitely recommend Harlows to others!
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Posted 1 year ago
Great service, quality of wood wasn't quite as good as a previous order but Harlow are great to deal with.
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Posted 1 year ago
A small amount of timber but an awkward length to fit in a car. The delivery service in 3 days was helpful
Harlow Timber Group 5 star review on 3rd April 2023
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Posted 1 year ago
Very good product and fast delivery
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Posted 1 year ago
Order was as requested and delivered on time.
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Posted 1 year ago
Very pleased with Harlow, in all aspects ie easy website and and to ordering. Thank you
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Posted 1 year ago
Excellent service
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Posted 1 year ago
Unfortunately did not go well! I've just moved to the area and used the online ordering system. I arranged to collect from Derby branch but on arrival was told it had been put through to the Burton branch. Drives to Burton and having already allowed the 4 hr waiting time before collecting the order had not been processed. A long drawn out process followed before I was given a chitty to take to the wood store where my wood was eventually supplied.
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Posted 1 year ago
Good Morning Steve, How are you? Thank you for taking the time to leave a review. We've had a look at your order and you did request a collection from our Burton branch. Unfortunately upon visiting our Derby branch there did not have the stock but our Burton branch where you had booked your order did have your items and supplied your requirements as requested. We are always here to help if you have any issue with your order. Just drop us a line at: websales@harlowbros.co.uk and we will be happy to assist. Thank you again for ordering your requirements from Harlow. Take care Simon
Posted 1 year ago
Order arrived ontime. Delivery driver really polite and put my order where I wanted it. Very helpful
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Posted 1 year ago
Delivery of my order by DHL was due 24 March. As of today, 30 March, I have not yet received it. I have called DHL several times and they always promise delivery "tomorrow" but it never arrives. They say the order is too big for their van! This is most frustrating and will put me off from using Harlow again I suggest you find a different delivery company. DHL are hopeless. Tony Giles
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Posted 1 year ago
Good Morning Tony, How are you? Thank you for your comments. I have just conducted an investigation and your item delivery was attempted on schedule on the 27th March. The driver made the descision not to leave your order unattended and left you an 'sorry you were out' card for you to organise your redlivery as there was non one at home. Since this point there has been a issue in redilvering your order which we were made aware on yesterday evening the 30th March. I have personally taken ownership of this for you and your package is being delivered today. We appreciated your assistance in liaising with the courier to organise a redlivery in your absence it is hugely appreciated. We are sorry that the re delivery attempts have not gone to plan since and we would encourage you always to let us know using the published contact details of: websales@harlowbros.co.uk & tel: 01509 274198 as soon as you have a problem so that we can help. We are here to assist and will always strive to ensure that our customers get the highest level of service possible at all times. Thank you for choosing Harlow for your requirements, and from the entire team our apologies in your frustrations in regard to organisng a delivery with no one at home to recieve. Thank you and take care Simon
Posted 1 year ago
When you have given up and think no one can cater for what you’re looking for - Harlow Timber not only have it - they have it in stock! Will be my first choice for timber requirements in the future.
Harlow Timber Group 5 star review on 30th March 2023
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Posted 1 year ago
Wood was cut to size as per my email instructions. I am building a panelled.wall.with.shelf. 10cm strips of 9mm mr mdf easy website to use exfellent customer service will definately be usingbthem again. I started my painting decorating business this year and so pleased with the finished look as per photo below.
Harlow Timber Group 5 star review on 29th March 2023 Harlow Timber Group 5 star review on 29th March 2023 Harlow Timber Group 5 star review on 29th March 2023
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Posted 1 year ago
Had exactly what I wanted at a good price, delivered quickly and packed extremely well.
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Posted 1 year ago
The products are good, but I phoned and explicitly asked for the delivery to be delayed from the Thursday to Friday. I was told this would not be a problem, but the delivery arrived on Thursday, when I wasn’t home, and caused massive inconvenience for my wife who wasn’t expecting it.
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Posted 1 year ago
Harlow Timber Group is rated 4.6 based on 1,001 reviews