“Delivery was excellent. What I loved the most about dealing with this Company is that it is an authentic Irish owned Company not a company with an .ie web address pretending to be Irish but trading from UK or further afield.”
“I was delighted to see that I could purchase online and the price was a bit cheaper than I saw locally so a win win all round! I got the De Vielle Eco Panel Heater and it works a treat for the small space I'm using it in. Thanks Heavins.”
“I initially made an error when ordering a (fabulous) mirror but my mistake was immediately rectified and the correct size was sent out without delay. The mirror is beautiful, yes, but it’s the amazing service that I’ll remember every time I look at this mirror. Thank you Celine and all the team. I look forward to my next purchase. Helen”
“I wasn't going to complain, however, since you asked, here is my experience.
I ordered a Proplus 7HP pressure washer, expecting it to be brand new and in the box. The Ad didn't say anything about it being used. It arrived promptly in a badly torn box. I notified you of same. Upon inspection, the machine was damaged (see previous email). Celine has been very prompt and courteous with her emails. I was told the box would be collected to be returned to you last Friday. It is still sitting in my hall on Tues 24/02 @ 10.39am. Hence the reason for the 2 star rating. I don't feel that I'm being unfair.
I received my power washer last Monday (16/03). I used it yesterday and am very happy with it. Yes, I did have issues along the way, however Celine was extremely helpful and was so prompt at returning emails. It is a sign of a good business when they go the extra mile with their customer service.
Thank you very much Celine for your attention and patience.”
Hi Kevin,
I’m really sorry to hear about the damage and the torn box, and for the delay with the courier in collecting the unit. This isn’t up to our standards. We’ll arrange another collection and you can choose a full replacement or a refund. I will email you now to resolve this.
Kind regards,
Team Heavins.ie
English
