Hi Catherine,
I’m sorry to hear the outer case arrived cracked. That’s disappointing and not what we want for you.
Please send a quick photo of the damage and your order number, and we’ll arrange a replacement or a refund!
Kind regards,
Celine
Hi Michael — we did email you on January 23rd regarding this. I’ll send it again shortly in case it landed in your spam folder. Please feel free to reach out if you still don’t see it, and we’ll be happy to help.
Kind regards,
Celine
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