“While customer service and returns service is excellent. The description of goods, and the poor availability of on line manuals is disappointing.
Trying to match to my needs, initially looked positive there was generally a disappointment with the product (cooker hoods) and the availability of accessories to complete tge job. Id be happy to discuss over a phone call
0872665996, Chris”
Hi Chris,
Thank you for your feedback. Weāre glad you found our customer service and returns process excellent, and Iām sorry the product descriptions and online manuals, as well as accessory availability, didnāt meet your expectations. Iāll pass your comments on so we can look into improvements. If youād like to discuss this further, please contact our support team and we can take it from there.
Kind regards,
Team Heavins.ie
“I have always bought in the shop. The staff are so pleasant and helpful. This is the 1st order on line, click and collect, ready for collection within hours.”
“I ordered a Robotic lawnmower from you and it was delivered the same week.
Great service. I also ordered something small and you kept me in touch all the way through via email until it was delivered. A very happy customer.”
“I have had a great experience shopping with Heavins for the first time. The staff were extremely understanding and helpful when I needed to return the product I purchased. Will definitely be shopping with Heavins again in the future.”
“The packaging was disgusting. There was a big hole, I don't know, maybe they took something out. I don't know what accessories this vacuum cleaner should come with. Well, everything seems to work”
“I would happily give 10 stars review for Heavins absolutely amazing customer care š
First, I enquired about a product via email and got an answer within 20 minutes - thank you Celine :)
Then I placed an order and on the same day was informed that my item is packed and ready to be dispatched (Friday afternoon).
Finally, it arrived on Monday with a sticker saying "your order was picked and packed in 26 minutes". That's the speed you cannot beat! š
Moreover, the beautiful Strata Valencia Garden Planter Small is perfect as a source of water for wild birds (with solar fountain purchased elsewhere floating on top) as well as decoration. Its design imitates stone.
Thank you to Heavins Team š
No doubt we will visit your store in person next time we are in Athlone.”
“I still havenāt received the item. It was a present. Which is now late.
I spoke to your office and am awaiting your office today and am still awaiting a response.
My email was down since Friday.
The parcel still isnāt at my local post office.”
Hi Jackie,
We're very sorry for the delay. We can confirm the parcel is currently with An Post. We'll email them today for an update and will come back to you as soon as we hear back.
Apologies again for the inconvenience, and thank you for your patience.
Kind regards,
Celine
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