“Dissatisfied with how you advertised to sign up for a discount but then the discount only worked if you spent 500 or more - I think. V annoying. It should state that in the ‘offer’ page initially. I immediately unsubscribed.”
Hi Roy,
Thank you for your feedback.
To clarify, the discount applies to orders over €199, as stated in the promotional email and on the offer details page. The €499 threshold relates to free delivery (excluding bulky items), not the discount itself.
We appreciate you taking the time to share your thoughts, and we understand how important clear communication is. Your feedback helps us improve how we present our offers in the future.
Kind regards,
Celine
“Very Happy with this product. Looks similar to the picture. Had an updated and fast delivery with Heavins. I would definitely purchase something with them again.”
“I like to shop locally where possible and Heavin’s always has what I need. I like the clock and collect feature on the website. *Support local businesses*”
“Got great service on the pick-up but waiting to hear back about my 10euro voucher which I emailed customer service about. It went into "promotions " so I didn't see the code until after I had confirmed my order.”
“You have sent me the two things I ordered. The hot water bottle works perfectly. The De Vielle Halogen Heater stopped oscillating on day one of purchase. This is just not acceptable. I've paid for it and no part of it should stop functioning so quickly. I have been advised I can send it back to you. I have no desire to send back a product that I absolutely need just to keep warm. It works fine apart from not oscillating. On the other hand, I don't think I should have to pay for a product that breaks in any way on day one! At this point I want to request a refund for the halogen heater. I also want to keep it because it will be an absolute headache to try and send a parcel back to you from Dublin, and in the meantime be freezing in the house with no central heating in this worst of winters.”
Hi Paul,
I’m sorry to hear the halogen heater stopped oscillating on day one. That shouldn’t happen, and I understand wanting a quick resolution. I will email you now to resolve this issue!
Kind regards,
Celine
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