“The item I bought was a garden ornament. My friend sent me the link to Heavins as she had purchased one from there. I was unaware of this shop. I have had a great experience, really quick delivery and will definitely shop here again. Thanks for a great service and continued success to Heavins family run business.”
“Hi I received the eufy 25 last week but unfortunately had to return as battery error. I sent it back today and was immediately sent a replacement within 2 days by Celine who followed up with several emails.
Very good customer service.
Thanks again”
Hi Claire,
Sorry to hear you’re having battery issues with the eufy 25. That’s disappointing and not what we want for you. Once we receive the old unit, we’ll arrange a replacement, and we’ll do our best to get it to you promptly.
If you’d prefer a refund instead of a replacement, tell us and we’ll handle that right away.
Kind regards,
Celine
“I like to contribute to help keep family run businesses alive and hopefully to thrive and be able to continue trading in such dire times . Heavins deserve all the patronage with the quality of goods and services they provide.”
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