“So impressed with this company. Our product arrived very quickly but unfortunately had been damaged in transit. It could not have been easier to get it sorted with Heavins. They were so efficient and great communication, everything was sorted within 2 days! 100% would recommend!”
“The product I ordered is great no issues but another item was added to my order that I did not order and I had no response to my email to amend this and refund me or resolve the issue”
Hi Alejandro,
I’m really sorry to hear about your experience and the delay with your package. It’s currently with the courier, but I understand how frustrating this must be. I’ll email them right away to get an update on your delivery status.
Apologies again for the inconvenience, and thank you for your patience.
Kind regards,
Celine
English
