“Staff where extremely helpful.
I selected my order for collection in error and it was amended with great ease.
Many thanks to the staff for their help”
“Great Service ordered a Eufy security system, Got next day delivery and I needed a Vat invoice and they got one to me within an hour! Very happy all round”
“Very quick delivery and when I had an issue with the order initially it was easily resolved via email. Very helpful support colleague. I would definitely order again.
Thank you
Caroline”
“I have ordered a few times with Heavins and have found no problems in dealing with them . Small items were delivered promptly. However I ordered a Big piece of furniture and found communication between the Delivery company me as non existent. I said I would like the delivery either Monday or Tuesday. Waited in all day Monday..no delivery . The Driver phoned me on Tuesday and said she was 5 minutes away..luckily I was at home . More communication needed. Tracking didn't work”
“Don’t usually write reviews but saw the email and remembered the small note saying the item was packed by someone when it arrived. Thought it was a nice touch. Absolutely nothing bad to say. That item was actually hard to get and I wasn’t a 100% sure if it was the right one as the image was slightly different online than the one we got when we bought the machine. The one we got was exactly the same as the one at home. Not sure if it’s worth updating the photo online as some people might think it’s a different cleaner and it’s not. Thanks again!”
“Absolute disaster!!!!
Sent out wrong item and refused to admit the problem, instead tried to assure me that it was close enough.
Still didn’t deal with the issue adequately. Need better customer service training.”
Sorry to hear this, Martin. We did offer you a full return and refund, or to resolve the issue in whichever way you preferred. Unfortunately, we haven’t heard back from you since.
I’ll email you again now, and we’ll be happy to pick this up and get it resolved for you.
Kind regards,
Celine
“I love Heavins! I've had a fantastic experience with them, especially when it comes to delivery speed.
Where I live, it's basically: order today, get it tomorrow!
A Heavins delivery is always a little celebration for our family. As soon as my kids see a Heavins box, they start searching through it for the chocolate! 😄
Great service, fast delivery, and always a pleasure to order from.”
