“Celine in the office was very helpful but your delivery tracking is terrible. The worst I’ve come across, no tracking number, non updates, extremely short notice when it was a day late, after asking for notice. No everyone can be at home for days waiting for a delivery and pickup of an old appliance. People must work to pay for what they buy and need ample notice to fool a half day off work for delivery/pick up.
The only other positive was the delivery driver was a gentleman and Celine had n the Office was good but non existent tracking in this day and age is a no no. I had 2 large items delivered from abroad that I ordered after our Heavins order days before Heavins. Time to update to a user friendly system or use a known courier company.”
Hi Liam,
Thank you for the feedback and I’m sorry about the tracking issues and short notice. I’ll escalate this to review and fix the tracking updates and ensure you receive a tracking number and timely notices in future orders.
We’re glad the driver and Celine were helpful, and we’ll use your comments to improve our service.
“Good evening.
I've no problem at all with Heavins, product was dispatched promptly. However an post said I'd have the product on the 03/12 and I'm still waiting. I appreciate it's the busy christmas season but I had a similar problem in the summer with a part for a machine that was dispatched from Germany and it was with an post for 4 days approximately before I received it. I must find an email address to follow up on your product.
Thanking you
Danny Scanlon
I”
Hi Adele,
We’re really sorry to hear your item hasn’t arrived yet. We’re checking with the courier right away and will get back to you by email with an update.
Kind regards,
Celine
Hi Saoirse,
Thank you for your review and we appreciate your feedback. I can see on the anpost portal is was delivered this morning- Im very sorry for how long it took to get to you!
Kind regards,
Celine
Hi Kelsey,
I’m really sorry you haven’t received your order yet, since this morning It is "out for delivery today" as per the anpost portal! I will email you now!
Kind regards,
Celine
Hi Maria,
We’re really sorry to hear your order hasn’t arrived yet. We understand how frustrating this is. We’re checking with the courier and will get back to you via email!
Kind regards,
Celine
“I originally ordered an Anker unit that unfortunately had a software fault. After Anker issued the return details, and I submitted to Heavins, they were immediately in contact with me, arranging collection, providing alternatives (all during the busy Black Friday period). Very professional, efficient and painless process.
It's always a good indicator of a quality retailer when they perform well when something goes wrong and are under pressure, which they did.
I would not hesitate in ordering from them in future and recommending them to others as a "go to" main retailer”
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