“The product I ordered is great no issues but another item was added to my order that I did not order and I had no response to my email to amend this and refund me or resolve the issue”
Hi Alejandro,
I’m really sorry to hear about your experience and the delay with your package. It’s currently with the courier, but I understand how frustrating this must be. I’ll email them right away to get an update on your delivery status.
Apologies again for the inconvenience, and thank you for your patience.
Kind regards,
Celine
“Really really fast shipping even at the height of the protesting/blockades which was proper impressive, wrapped perfectly and an excellently priced and great product.”
“Having ordered online, my phone put in some extra bad information into the delivery address. Thankfully one email and the team had it sorted. Thanks. Items arrived perfectly and on time.”
“Absolutely top class. Immediate attention to my order and it was delivered in much less than 24 hours. Unbelievable. It also makes for good business to have the follow on personal touch. I feel that I could call any of the staff if I had a problem. For the rest I would probably be redirected to India and I haven't learned to speak that language yet. Thank you to all at Heavins.”
English
