“Hi
I ordered this blanket for my aunt for a christmas present and it has not worked properly since she has got it, she tells me that the blanket does not heat up suficiently. I live in England so cant test ot to see what is going on and my aunt is in her 90's and does not know what to do. I have tried to contact you by phone on the number on your website but it does not seem to work. I would be very grateful if you could contact me directly so i can try and sort this out for my aunt. My email address is emma1989kategayer@hotmail.com.
Emma Gayer”
Hi Emma,
I’m really sorry the blanket isn’t heating properly and that you’ve had trouble reaching us. We’ll sort this out promptly. We can arrange a replacement or a refund based on your preference!
I will email you now to resolve this.
Kind regards,
Celine
“This is a wonderful store with a great online selection . I had to use their customer service recently and it was second to none. I highly recommend shopping at Heavins.”
“Great service. Ordered my item from the website in the morning and was ready for dispatch that afternoon. An email followed with tracking details and I was able to determine when delivery was due. Overall very happy with the experience.”
English
