“I have ordered a few times with Heavins and have found no problems in dealing with them . Small items were delivered promptly. However I ordered a Big piece of furniture and found communication between the Delivery company me as non existent. I said I would like the delivery either Monday or Tuesday. Waited in all day Monday..no delivery . The Driver phoned me on Tuesday and said she was 5 minutes away..luckily I was at home . More communication needed. Tracking didn't work”
“Don’t usually write reviews but saw the email and remembered the small note saying the item was packed by someone when it arrived. Thought it was a nice touch. Absolutely nothing bad to say. That item was actually hard to get and I wasn’t a 100% sure if it was the right one as the image was slightly different online than the one we got when we bought the machine. The one we got was exactly the same as the one at home. Not sure if it’s worth updating the photo online as some people might think it’s a different cleaner and it’s not. Thanks again!”
“Absolute disaster!!!!
Sent out wrong item and refused to admit the problem, instead tried to assure me that it was close enough.
Still didn’t deal with the issue adequately. Need better customer service training.”
Sorry to hear this, Martin. We did offer you a full return and refund, or to resolve the issue in whichever way you preferred. Unfortunately, we haven’t heard back from you since.
I’ll email you again now, and we’ll be happy to pick this up and get it resolved for you.
Kind regards,
Celine
“I love Heavins! I've had a fantastic experience with them, especially when it comes to delivery speed.
Where I live, it's basically: order today, get it tomorrow!
A Heavins delivery is always a little celebration for our family. As soon as my kids see a Heavins box, they start searching through it for the chocolate! 😄
Great service, fast delivery, and always a pleasure to order from.”
“I've found that Heavins have a very wide range of products, provide a great service as well as very fast delivery times if buying online. I'll continue to shop with Heavins because it has never been more important to support local businesses.”
“Great experience and no issues. I found the product I wanted online, placed an order, and received updates until it arrived at my door. Deliver was also fast and efficient. Would definitely use again.”
