“I'm afraid my first shopping experience with Heavins hasn't been entirely positive, as I'm still trying to resolve an issue with my order.
The Dreame L10s Ultra Gen 3 was advertised on your website as including the Tri-Cut Main Brush, which was one of the reasons I chose this particular model. However, the brush was missing from the package.
I've been in contact with your customer service team, who confirmed that the listing was incorrect and has since been updated. They offered me a €30 partial refund or the option to return the robot, explaining that they couldn't source the brush.
I understand that mistakes can happen, but I don't feel that this fully resolves the issue of receiving a product that didn't match its advertised description. I also found the reference to my sign-up discount and the lack of a delivery fee frustrating, as neither addresses the missing accessory.
I would genuinely prefer to resolve this amicably and keep the robot, rather than return a product I've already started using.”
“An Exceptional, expedient and competitive service. This was the first time I used Heavins.ie and it has certainly made me aware of the fact that there are alternative Irish owned services out there who out performing the rest!.”
“I regularly visit the
Store, I
Enjoy looking at the technology for sale and anytime I
Am looking g for hardware, I can quickly find what I want, the
Staff are all friendly
And helpful too!”
“I have been buying Birdy Bird Seed from Heavens for a number of months and find the seed of good quality,nicely packed and I receive it in record time.”
