“I like to shop locally where possible and Heavin’s always has what I need. I like the clock and collect feature on the website. *Support local businesses*”
“Got great service on the pick-up but waiting to hear back about my 10euro voucher which I emailed customer service about. It went into "promotions " so I didn't see the code until after I had confirmed my order.”
“You have sent me the two things I ordered. The hot water bottle works perfectly. The De Vielle Halogen Heater stopped oscillating on day one of purchase. This is just not acceptable. I've paid for it and no part of it should stop functioning so quickly. I have been advised I can send it back to you. I have no desire to send back a product that I absolutely need just to keep warm. It works fine apart from not oscillating. On the other hand, I don't think I should have to pay for a product that breaks in any way on day one! At this point I want to request a refund for the halogen heater. I also want to keep it because it will be an absolute headache to try and send a parcel back to you from Dublin, and in the meantime be freezing in the house with no central heating in this worst of winters.”
Hi Paul,
I’m sorry to hear the halogen heater stopped oscillating on day one. That shouldn’t happen, and I understand wanting a quick resolution. I will email you now to resolve this issue!
Kind regards,
Celine
“Superb customer service and super fast delivery. Heavins are a big distance from me but got a recommendation from someone in Millstreet, Co. Cork who had previously purchased from them and found the same amazing customer service some years ago. Some things don't change but possbily get even better! I could have purchased closer to home but decided to go with amazing and prompt customer care, followed up by superfast delivery. Makes it easy to recommend this company to friends.”
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