“I am very happy with the efficiency of the company. The website is easy to navigate and my experience of ordering and delivery was very positive. My order was also delivered much quicker than I expected which was a welcome surprise. I would be happy to shop with Heavins again.”
“Genuine care for customers. Friendly. Reassuring to deal with a local business. Got my last bed with you as far as I remember. Mattress too. Great follow up. Well done guys.”
“Arrived quickly,shelves were a bit tricky to put together (instructions could have been clearer).But once you figure it out it's fine,
Perfect for the shed”
“The item I bought was a garden ornament. My friend sent me the link to Heavins as she had purchased one from there. I was unaware of this shop. I have had a great experience, really quick delivery and will definitely shop here again. Thanks for a great service and continued success to Heavins family run business.”
“Hi I received the eufy 25 last week but unfortunately had to return as battery error. I sent it back today and was immediately sent a replacement within 2 days by Celine who followed up with several emails.
Very good customer service.
Thanks again”
Hi Claire,
Sorry to hear you’re having battery issues with the eufy 25. That’s disappointing and not what we want for you. Once we receive the old unit, we’ll arrange a replacement, and we’ll do our best to get it to you promptly.
If you’d prefer a refund instead of a replacement, tell us and we’ll handle that right away.
Kind regards,
Celine
English
