“I wasn't going to complain, however, since you asked, here is my experience.
I ordered a Proplus 7HP pressure washer, expecting it to be brand new and in the box. The Ad didn't say anything about it being used. It arrived promptly in a badly torn box. I notified you of same. Upon inspection, the machine was damaged (see previous email). Celine has been very prompt and courteous with her emails. I was told the box would be collected to be returned to you last Friday. It is still sitting in my hall on Tues 24/02 @ 10.39am. Hence the reason for the 2 star rating. I don't feel that I'm being unfair.
I received my power washer last Monday (16/03). I used it yesterday and am very happy with it. Yes, I did have issues along the way, however Celine was extremely helpful and was so prompt at returning emails. It is a sign of a good business when they go the extra mile with their customer service.
Thank you very much Celine for your attention and patience.”
Hi Kevin,
I’m really sorry to hear about the damage and the torn box, and for the delay with the courier in collecting the unit. This isn’t up to our standards. We’ll arrange another collection and you can choose a full replacement or a refund. I will email you now to resolve this.
Kind regards,
Team Heavins.ie
“Website easy to use and ill definitely be purchasing again..the lights i bought ar great quality..ive bought different ones and I wasnt impressed but ur product is better and cheaper.”
“We've been buying from Heavins for several years now and have always had a good experience. Good value, efficient service and prompt delivery. Thank you. Brenda Berkeley”
“2 of the 3 products I ordered were fine. The 3rd which was a Bluey cup with a lid and handle leaked and can't be used at all by my toddler. Very disappointed with the quality of the item.”
Hi Eileen,
I’m really sorry the Bluey cup leaks. I will email you now to resolve this! We’ll arrange a full replacement or a refund as you prefer.
Kind regards,
Celine
“Product exactly as described. Really liked the signed note that has the name of the person who packed it up. Really shows clear ownership that it left the shop in an undamaged condition. I would order from again with confidence the item will arrive as it would if I collected it from the shop myself.”
“Very fast delivery of the Eufy x10 pro omni and what a fantastic device to have! We went with Heavins as they were the most competitively priced for this particular hoover and obviously been a family run company they’ve a fantastic reputation. Wouldn’t hesitate to shop again and highly recommend to anyone.”
“Great customer service , kept me informed and notified me when there was a delay with the delivery . Fab to deal with and the new fridge is fantastic!”
“Delivery was a bit late but communication was great (apologised and explained the reason of delay). I was kept updated daily so pretty happy with the service!”
“Dissatisfied with how you advertised to sign up for a discount but then the discount only worked if you spent 500 or more - I think. V annoying. It should state that in the ‘offer’ page initially. I immediately unsubscribed.”
Hi Roy,
Thank you for your feedback.
To clarify, the discount applies to orders over €199, as stated in the promotional email and on the offer details page. The €499 threshold relates to free delivery (excluding bulky items), not the discount itself.
We appreciate you taking the time to share your thoughts, and we understand how important clear communication is. Your feedback helps us improve how we present our offers in the future.
Kind regards,
Celine
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