“We’ve placed 2 orders with HU .. 1 online and 1 in store.
The merchandise has been great but delivery was patchy. We ordered 4 lights.. all arrived separately and 1 appeared to only be dispatched when I rang to ask where it was. It then arrived damaged. You replaced the damaged lamp but we had to wait 10 more days for delivery as it came via your own delivery van.
The 2nd order (a rug) was promised in 3-5 days but again I had to ring after 5 days and ask where it was only to be told it was still in your warehouse and hadn’t been despatched for some reason.
As I said we’re very happy with the merchandise but your fulfilment leaves something to be desired.”
“The staff are really friendly and helpful loved the greeting on entering the store made to fe so welcome. Prices are competitive with other suppliers. Even if some items might be more expensive you have the trust of knowing housing units will refund or make good any complaints. A great store giving personal service in these difficult times. Collections for the warehouse are very efficient too. Fabulous independent store.”
“Great friendly staff with regular updates on my order.
Delivery of my order was a great pleasure to see with dust blankets put down before they walked in the house.
Never thought I would buy from housing units but after doing the usual shopping round the quality and price was so much better.”
“Very happy with the friendly and professional experience when my new gas fire was ordered online. The packaging was faultless and Mike, the gas engineer, fitted it efficiently and with absolutely no dust or mess as his work was clean and tidy. Well done, everyone!”
“Ordered a sofa and a chair Steve dealt with us lovely friendly staff delivered within the timescale thanks to Chris and Craig
Also ordered another chair to match last week from abbey same good service
Georgi was also very helpful organising delivery”
“A very good and efficient experience all round, well deserving 5-stars. My gas fire online order was processed, delivered and installed done speedily. Top marks to everyone involved.”
“Great advice in store as I wanted a table from one range and chairs from another. Great communication as I was kept up to date when the stock was available! G8 price. G8 delivery service with communication along the way. 5* service.”
“James, the sales advisor was very helpful when we were looking at rugs.
He wrote out the details of one we liked and the measurements so we could decide at home to go ahead and order the item.
We then contacted him by the number provided and ordered without any problems.”
“Ordered a large chair that needed to negotiate a limited access apartment. Darren and Paul arrived in the rain as always seems the case with HU deliveries 😂. Paul quickly ly weighed up the issues, bagged the chair and it was in the lounge in no time. Great guys and great professional service.”
“The staff were brilliant, the couch is beautiful and the gentleman who dropped it off were absolutely lovely! Can’t fault any of our experience very happy customers as always”
“Everything about Housing Units impresses me. The staff are wonderful, the choice of product is amazing, customer service is first class and the drivers are brilliant.
I have bought quite a few items of furniture from HU over the years and never been disappointed. As for returns and refunds, I wouldn't know, never need to return anything or ask for a refund. It's always the the first place I go to when I'm looking for quality furnishings. Gary M”
