“I’ve tried a few different brands, and the most comfortable, most consistent, and most sturdy shoe has ALWAYS been international! I don’t see myself switching to another brand anytime soon!”
“Service was excellent and shoes are lovely but unfortunately, they do not fit properly and are really uncomfortable. I have not been able to try them in dancing because I am not confident in the fit. I would much prefer to go to a shop and try shoes on before I buy them, especially when they cost so much. I doubt that I will be able to wear these shoes and am unable to return them because they are made to order.”
Dear Susan,
Thanks for taking the time to review us, we're delighted you liked our service and shoes, but we're sorry that they didn't fit. These are made to order but would be returnable, however they were ordered at the end of July and sent at the start of August meaning the period to return them has sadly passed. If you find this type of shoe a bit tight, then it would be possible to take them to a shoe repair store to have them stretched.
You'd be more than welcome to book an appointment at our shop (though you are quite far away) to ensure we get the size right next time.
We are planning on adding some new styles and fittings soon so do ensure you're signed up to our mailing list too.
Many thanks,
International Dance Shoes
“I’ve bought 2 pairs of tango shoes from International Dance Shoes and love them! They are smooth, comfortable and long- lasting. I don’t need to look anywhere else”
Hi Michelle,
Thank you for your review and for sharing this fault with us! We received your email too and one of our team is coming back to you to organise a collection of this shoe. We sincerely apologise, looks like a rare instance when there has not been enough glue on the sole - we can see that from the image. One of our team is going to replying to you for the collection.
Many thanks,
International Dance Shoes
Hi there,
So sorry to hear this. Could we please ask that you forward some photos to us at sales@ids-danceshoes.co.uk so that we can take a look? It's quite an unusual piece of feedback so we'd like to see.
Many thanks,
International Dance Shoes
“After some challenges with the payment process, I was able to order and have delivered a couple of new shoes and some accessories with the least friction, in good time to have them packed and brought across with a family member visit.”
“Good range of shoes and willing to customise sizes. Shoes delivered quickly. Phone or face to face customer service isn’t the best, boarder line rude and unhelpful, hence the 4*”
Hey Rachel
Many thanks for taking the time to review us, we're pleased that your happy with the shoes & getting them quickly. We'll drop a quick email over personally to find out about your service experience though, we're sorry that it didn't match your expectations.
Many thanks,
International Dance Shoes
Hi there,
Thanks for taking the time to leave your comments. On fit - thanks for the info. The recent shoes (Heather Full-Sole in Black Calf Leather) were correctly ordered in the same size/fit as the previous order (Heather Full-Sole in Beige NotCalf). Few things that might make this make sense:
- when comparing with older shoes, that have been worn, they'll have likely stretched out a lot over time, making the newer pair feel tight
- fabric differences also might give a slightly different feeling: the Beige NotCalf is a very soft non-leather whereas the Black Calf is a natural leather
- noting on the order that the shoes were made where you add your own orthotic insoles in and this can create a difference in sensation too when you put on a fresh pair, as your previous pair with your added insoles might have stretched out even more
But - it is better to feel a little tighter than the other way, because they'll give a little for the most optimum in comfort and we hope that becomes the case.
On delivery, we give an ETA of 10 working days and the order was placed in the evening of the 24th May, sent on the 4th June which is quick - the 6th working day from the order being placed :)
Thanks for ordering with us, and for taking the time to review us.
Many thanks,
International Dance Shoes
“Beautiful shoes, very comfortable and well-made. I ordered internationally, and I am glad I took the chance to do so. Also, customer service is very helpful and responsive. I will order again.”
