In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“Beautiful! So fitting, exactly like I wanted.”

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Posted 2 years ago

Hi Velma, We are so grateful for your kind words. Thank you for sharing your review with us and others! Susan Fraser

Posted 2 years ago

“I have ordered twice now frm new zealand. Again placement of order easy.great service and communication. The urn was beautiful..thank you.”

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Posted 2 years ago

Hi Raewyn, Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We take pride in maintaining clear and detailed communication between us and our amazing customers such as yourself. Susan Fraser

Posted 2 years ago

“Irdering was very easy. Our baby's urn arrived ahead of schedule. The pewter baby block urn is very durable and good quality.”

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Posted 2 years ago

Hi Claudia, We are so happy you were pleased with your order. Thank you for taking the time to share your experience! Susan Fraser

Posted 2 years ago

“Ordered the purple flower for my daughter’s ashes until we decide what to do. It’s larger than I thought but it is beautiful.”

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Posted 2 years ago

Hi Misty, We are so sorry for your loss and greatly appreciate your kindness. We hope to have been able to provide comfort in such a difficult time. Take care! Susan Fraser

Posted 2 years ago

“Gave me options to change the base from brown to black and it turned out beautifully. Very compassionate customer service”

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Posted 2 years ago

Hi Kevin, Thank you for sharing your experience with our company, we pride ourselves on our customer service, and providing the best products available to our customers! Susan Fraser

Posted 2 years ago

“The urn I ordered for my mom is really pretty. A best friend was in town this week an she thought it was a good choice for my mom … very girly with flowers and butterflies. Perfect for my mom … I miss her.”

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Posted 2 years ago

Hi Kimberly, We are so sorry for your loss and greatly appreciate your kindness. We are happy to have been able to help you find exactly what you were looking for in such a difficult time. Susan Fraser

Posted 2 years ago

“The urn was perfect could not have ask for more”

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Posted 2 years ago

Hi Robbie, Thank you so much for taking the time to review your experience with our company, we are happy to have been able to help you find exactly what you were looking for in such a difficult time. Susan Fraser

Posted 2 years ago

“I purchased an urn that was too small (I bought a child's size for my husband by accident). The company very kindly reached out to help me and is now sending me the right size. Thank you for your kind assistance and your condolences.”

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Posted 2 years ago

Hi Penny, We are very sorry to hear this. I do see the order was placed for our medium sized urn that is meant for someone 120 lbs or under. We do have the same urn in an adult size that is meant for someone 200 lbs or under. I will be emailing you. Also expect a call so we can get this rectified for you, as we do not like to see any of our customers unhappy with their purchase. Susan Fraser 1-800-757-3488 cs@inthelighturns.com

Posted 2 years ago

“I was thankful they had something that worked for us. Good company fast response especially with city custom engraving.”

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Posted 2 years ago

Hi Jason, Thank you so much for leaving such a wonderful review! It was our absolute pleasure to assist you in bringing your custom design to life. Susan Fraser

Posted 2 years ago

“I love the urn”

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Posted 2 years ago

Hi David, We are so happy you were pleased with your order. Thank you for taking the time to share your experience! Susan Fraser

Posted 2 years ago

“Love the urn. My husband worked for 35 years on the Norfolk southern railway. So when I seen your urn I had to have it for him. Thank you so much”

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Posted 2 years ago

Hi Faye, Thank you so much for taking the time to share your experience, we are happy to have been able to provide what you were looking for in a timely manner that was satisfactory. We hope to have been able to provide comfort in this difficult time. Take care! Susan Fraser

Posted 2 years ago

“Very happy with the urn, it turned out so nice.”

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Posted 2 years ago

Hi Theresa, Thank you for leaving us a review. We are happy you like your order. Please let us know if you have any questions or concerns. Susan Fraser

Posted 2 years ago

“I've bought several things & I am extremely happy with all! I've had very many compliments on my jewelry & recommend them highy!! THANK you for this service. It means the world to me.”

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Posted 2 years ago

Hi Gaila, Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We take pride in maintaining clear and detailed communication between us and our amazing customers such as yourself. Susan Fraser

Posted 2 years ago

“The urn is absolutely beautiful and delivered quickly. Thank you In The Light Urns!”

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Posted 2 years ago

Hi Melissa, We appreciate this fantastic review, and are happy we could be of service to you in such a difficult time, Please let us know if you have any questions or concerns in regards to your order! Susan Fraser

Posted 2 years ago

“Beautiful work sturdy family love's it”

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Posted 2 years ago

Hi Kelly, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Susan Fraser

Posted 2 years ago

“Beautiful my mother would love it..”

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Posted 2 years ago

Hi Timothy, We are so happy you were pleased with your order. Thank you for taking the time to share your experience! Please let us know if you have any questions. Susan Fraser

Posted 2 years ago

“The Raku Sticks & Stones Cremation Urn that I ordered is truly beautiful. The transaction was simple, the item arrived safely and I am completely satisfied with the experience.”

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Posted 2 years ago

Hi Lorraine, Thank you so much for taking the time to review your experience with our company, we are happy to have been able to help you find exactly what you were looking for in such a difficult time. Susan Fraser

Posted 2 years ago

“Thank you.”

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Posted 2 years ago

Hi Rose, Thank you for leaving us a review! You're very welcome. Please let us know if you have any questions. Susan Fraser

Posted 2 years ago

“This Urn was beautiful! I even had it shipped coast to coast and it made it to me before we left to go to another state for the memorial. Highly recommend.”

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Posted 2 years ago

Hi Natasha, We appreciate this fantastic review, and are happy we could be of service to you in such a difficult time, Please let us know if you have any questions or concerns in regards to your order! Susan Fraser

Posted 2 years ago

“Exactly as described and shipped quickly. My family and I really enjoyed the urn”

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Posted 2 years ago

Hi Zavier, We appreciate this fantastic review, and are happy we could be of service to you in such a difficult time, Please let us know if you have any questions or concerns in regards to your order! Susan Fraser

Posted 2 years ago

In The Light Urns is rated 4.7 based on 4,979 reviews