In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“Urn arrived earlier then expected and was absolutely amazing. I would definitely recommend to any looking for URNs”

In The Light Urns 5 star review on 9th November 2023

Helpful Report

Posted 1 year ago

Hi Shanna, Thank you so much for your wonderful review! We're thrilled to hear that the urn arrived earlier than expected and that you found it absolutely amazing. Your satisfaction is our top priority, and we're so pleased that we could exceed your expectations. Thank you for recommending us to others looking for urns. We're here for you anytime you need, take care! Susan Fraser

Posted 1 year ago

“Exactly what I expected! I love it, my husband was a fisherman.”

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Posted 1 year ago

Hi, We are deeply touched to know that the urn was exactly what you expected and that it resonates with your husband's passion for fishing. It's an honor to provide something that holds such personal significance for you. Thank you for sharing this with us, and for your kind words. We hope it serves as a fitting tribute to your husband's memory and brings you comfort in the days ahead. If there is anything more we can do to support you, please reach out. Susan Fraser

Posted 1 year ago

“This company is hands down the most personal company I have ever worked with. Their customer service is impeccable and their true care for how each item is crafted is truly remarkable. I can not recommend buying from them enough!”

Helpful Report

Posted 1 year ago

Hi Courtney, Thank you for taking the time to leave a review. We sincerely apologize that the urn you received did not meet your expectations in terms of the color and legibility of the message. We aim to represent our products accurately and your feedback is crucial in that regard. We regret any oversight in this case. Please know that customer satisfaction is our top priority and we are more than willing to rectify this situation for you. We would have certainly offered a replacement or a full refund had we been aware of the issue earlier. We will be reaching out to you directly to resolve this issue in a manner that is most convenient for you. We are committed to ensuring that you are completely satisfied with your purchase and experience with us. Thank you for your understanding and we look forward to making this right. Susan Fraser

Posted 1 year ago

“Beautiful urn”

Helpful Report

Posted 1 year ago

Hi Katherine, Thank you so much for your kind words! We're delighted to know that you find the urn beautiful. It is our goal to provide items that not only serve their purpose but also bring a sense of beauty and peace. We appreciate you taking the time to leave a review and hope the urn continues to be a cherished item for you. If there's anything more we can do for you, please let us know. Susan Fraser

Posted 1 year ago

“It's absolutely perfect!”

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Posted 1 year ago

Hi Meranda, We're thrilled to hear that you've found our urn to be absolutely perfect! It's truly gratifying to know that we've been able to provide a product that meets your expectations so completely. Thank you for taking the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. Your satisfaction is our highest priority. Susan Fraser

Posted 1 year ago

“Very satisfied with the guardian bells. Great quality.”

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Posted 1 year ago

Hi Teresa, Thank you for taking the time to share your satisfaction with our guardian bells. We're delighted to know that you appreciate the quality of our products. Your positive feedback is a big encouragement to our team. We hope the bells bring you peace and comfort. If you need anything else or have any suggestions, we're always here to listen! Susan Fraser

Posted 1 year ago

“Absolute best service ever! Ordered and received to New Zealand within a week!! We are beyond great full and happy for the urn. It’s beautiful.”

In The Light Urns 5 star review on 8th November 2023

Helpful Report

Posted 1 year ago

Hi Katrina, We are thrilled to hear that your experience with us was nothing short of excellent! Knowing that we could deliver your urn to New Zealand within a week and meet your expectations fills us with immense pride. It’s wonderful to know that you found the urn beautiful, and we’re sincerely grateful for your kind words. Thank you for choosing us to be a part of such an important moment. If there’s anything more we can do for you, please let us know. Susan Fraser

Posted 1 year ago

“Quick and efficient and got urn earlier than expected.”

Helpful Report

Posted 1 year ago

Hi Sherry, We're delighted to hear that your urn arrived earlier than expected and that you were satisfied with the efficiency of our service. Our team works hard to ensure a smooth and prompt experience for our customers. Thank you for sharing your positive feedback, take care! Susan Fraser

Posted 1 year ago

“Beautiful fisherman pillow, and the personalizing was perfect. Would highly recommend.”

Helpful Report

Posted 1 year ago

Hi Tracey, Thank you for your kind words and recommendation! We're thrilled to hear that the personalized fisherman pillow met your expectations. It's always our goal to craft our products with care to make them special for our customers. Thank you again, take care! Susan Fraser

Posted 1 year ago

“It was the first time that we have used the app and it was easy and very convenient. The urns we ordered for my son were beautiful and they arrived earlier than expected. I appreciate them following up with my family.”

Helpful Report

Posted 1 year ago

Hi Cathy, I'm glad to hear that your first experience with our website was a smooth and convenient one. It's truly heartwarming to know that the urns for your son arrived to your satisfaction and earlier than anticipated. Your family is in our thoughts, and we're grateful we could provide some comfort during this time. Thank you for choosing us and for sharing your experience. If there's anything more we can do to support you, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“Our son's urn was delivered really quick. It was engraved beautifully and the urn itself, was beautiful!”

Helpful Report

Posted 1 year ago

Thank you so much, Melina, for your 5-star rating! We are so thrilled to hear that your son's urn was delivered so quickly, and that it was beautifully engraved and they urn was beautiful! We really appreciate your feedback and are glad you are happy with your purchase. Take care! Susan Fraser

Posted 1 year ago

“It worked exactly as it was described. I watched the video which was helpful. I’m very pleased with the purchase.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of In The Light Urns, Karen - we're so glad that it worked as described and that the video was helpful. We appreciate your business and your confidence in us! If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“I do love the NFL hovering helmet urn that I got but I wish the finish on the box was a little better as the paint has already chipped from the dome moving.”

Helpful Report

Posted 1 year ago

Hi Carolyn, Thank you so much for taking the time to provide us with your feedback. We're thrilled to hear that you love the NFL hovering helmet urn design. However, we're concerned about the issue you've encountered with the finish on the box. Please know that the quality you've experienced is not typical of our products. We stand behind the craftsmanship of our urns and would like to rectify this situation promptly. We would be more than happy to send you a replacement to ensure that everything is perfect for you. Please contact us at cs@inthelighturns.com and we can get started on this for you. Again, we apologize for any inconvenience this has caused and appreciate the opportunity to make things right. Thank you for choosing our urn to honor your loved one, and we look forward to resolving this issue for you. Susan Fraser

Posted 1 year ago

“Was really happy with your product.”

In The Light Urns 5 star review on 4th November 2023

Helpful Report

Posted 1 year ago

Hi Kathie, Thank you for your positive feedback! We are delighted to hear that you're happy with your purchase. It means a lot to us to know that our product met your expectations. If you have any more comments or need further assistance, please feel free to reach out. Your satisfaction is our top priority. Thank you for choosing our product to honor your loved one. Susan Fraser

Posted 1 year ago

“It makes me happy to know our little girl found a home and thanks to you for making it possible.”

Helpful Report

Posted 1 year ago

Hi Arlene, Thank you for sharing your thoughts with us. It is deeply touching to know that our urn has provided a sense of home and peace for your beloved little girl. We understand how important it is to find the perfect resting place that honors her memory, and we are truly honored that you chose one of our creations for such a cherished purpose. If there is anything more we can do to support you during this time, please do not hesitate to reach out. Your trust in us is greatly appreciated. Susan Fraser

Posted 1 year ago

“Just absolutely beautiful urn thank you very much happy”

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Posted 1 year ago

Hi Lorraine, We're so grateful for your kind words. Thank you for taking the time to provide us with your feedback. It's heartwarming to hear that the urn you selected is adding a bit of beauty to your cherished memories. If there's anything more we can do to assist you, please let us know. Your satisfaction is our utmost priority. Thank you once again for choosing our urn to honor your loved one. Susan Fraser

Posted 1 year ago

“Beautiful urn. I am happy that my Momma gets to rest in such a beautiful, quality urn. Great customer service and timing wasn’t bad. Highly recommend the company.”

Helpful Report

Posted 1 year ago

Hi John, Thank you so much for your heartfelt review. We are deeply touched that you chose one of our urns for your beloved Momma. Knowing that you find it beautiful and of high quality gives us immense satisfaction, as we strive to provide products that are worthy of honoring the memory of loved ones. We're also glad to hear that you were pleased with the customer service and the timing of the delivery. Your recommendation means a lot to us, and we are here for you should you need any further assistance or support. Thank you for trusting our company during this important time. Susan Fraser

Posted 1 year ago

“The process was simple and straight forward. The delivery was very timely.”

Helpful Report

Posted 1 year ago

Hi Clara, We are so glad to hear about your positive experience with our service. Ensuring that the process is simple and straightforward for our customers during such a sensitive time is one of our top priorities, and it's heartening to know that we met this goal for you. We also recognize how crucial timely delivery is and are delighted that we were able to deliver promptly. If there is anything more we can do to assist you, please don't hesitate to reach out. Thank you for trusting us with your needs. Susan Fraser

Posted 1 year ago

“I love the urn! It looks just like the picture and quality made. I loved the turn around time on receiving the order. Thank you!”

Helpful Report

Posted 1 year ago

Hi Alecia, We are truly grateful for your feedback and are so pleased to hear that you love the urn. It's wonderful to know that it met your expectations in both appearance and quality. We understand how important these items are to our customers and are delighted that we could provide you with a swift turnaround time. Thank you for choosing us for such an important purchase. If there's anything more we can assist you with, please don't hesitate to let us know. Your satisfaction is very important to us. Thank you once again! Susan Fraser

Posted 1 year ago

“Very good product and delivery was fast”

Helpful Report

Posted 1 year ago

Hi Jackie, Thank you for taking the time to leave a review. We're thrilled to hear that you are satisfied with the quality of our product and that the delivery met your expectations for speed. We understand the importance of timeliness in these matters and are glad we could provide you with that assurance. If you have any further needs or comments, please feel free to reach out to us. Thank you again, take care! Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews