In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“I am so pleased with the urn. I have looked for awhile and finally found the one I wanted.”

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Posted 2 years ago

Hi, Thank you so much for leaving such a wonderful review! It was our absolute pleasure to assist you in bringing your custom design to life. Please let us know if you have any questions. Susan Fraser

Posted 2 years ago

“Customer service at this company is excellent. I am very pleased with the beautiful marble urn that I purchased. It arrived much sooner than expected. The engraving is beautifully done.”

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Posted 2 years ago

Hi, Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We take pride in maintaining clear and detailed communication between us and our amazing customers such as yourself. Susan Fraser

Posted 2 years ago

“High quality products. Got an urn, 2 necklaces, and a key chain. All came beautifully packaged, with instructions, and beautiful gift cards with the necklaces. Very pleased with all products. Shipped quickly.”

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Posted 2 years ago

Hi Mary, Thank you so much for taking the time to share your experience, we are happy to have been able to provide what you were looking for in a timely manner that was satisfactory. Susan Fraser

Posted 2 years ago

“Beautiful piece!”

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Posted 2 years ago

Hi, We are so grateful for your kind words. Thank you for sharing your review with us and others! Susan Fraser

Posted 2 years ago

“Easy to order, received timely and the urn is beautiful”

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Posted 2 years ago

Hi Bonnie, Thank you so much for taking the time to share your experience, we are happy to have been able to provide what you were looking for in a timely manner that was satisfactory. We hope to have been able to provide comfort in this difficult time. Take care! Susan Fraser

Posted 2 years ago

“Absolutely gorgeous beautiful urns. I have looked for 10 years to find something where my sisters and I could share my mom's ashes, but everything I found wasn't quite right. My mom was an artist, and she was very skilled with ceramics and pottery, and painting, and when I found these Raku urns, I knew they were perfect. The photos do not do these works of art justice!!! Spectacular colors, well made, and thoughtfully packaged, with a ln ashes management kit, and sympathy card. Very touching. Thank you!!”

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Posted 2 years ago

Hi Tracy, Thank you so much for taking the time to share your experience, we are happy to have been able to provide what you were looking for in a timely manner that was satisfactory. We hope to have been able to provide comfort in this difficult time. Take care! Susan Fraser

Posted 2 years ago

“Even more beautiful in person!! Love it!! Love the charms”

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Posted 2 years ago

Hi Jessica, We appreciate this fantastic review, and are happy we could be of service to you in such a difficult time, Please let us know if you have any questions or concerns in regards to your order! Susan Fraser

Posted 2 years ago

“The urn was beautiful! The personalized engraving enhanced the overall look. Quick shipping. Extremely pleased.”

In The Light Urns 5 star review on 13th December 2022

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Posted 2 years ago

Hi Wendy, Thank you so much for taking the time to review your experience with our company, we are happy to have been able to help you find exactly what you were looking for in such a difficult time. Susan Fraser

Posted 2 years ago

“My family and I were super happy for the urn we have received. We got so many compliments about it too how well done and original it was. Also the customer service was amazing and we got our urn delivered very fast. I highly recommend them. Thank you so much”

In The Light Urns 5 star review on 9th December 2022

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Posted 2 years ago

Hi, Thank you for sharing your experience with our company, we pride ourselves on our customer service, and providing the best products available to our customers! We are so happy to have been able to help in such a difficult time, take care! Susan Fraser

Posted 2 years ago

“The urns with the Angels are beautiful with the 5 keepsakes and stands. Thankfully Bonnie DelConte”

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Posted 2 years ago

Hi Bonnie, We are so happy you were pleased with your order. Thank you for taking the time to share your experience! Please let us know if you have any questions. Susan Fraser

Posted 2 years ago

“Company was fast, and customer service good. The picture of the urn looks like a globe. I was surprised that it's actually disc shape. It's supposed to hold 250ml and my 135 lb child should have fit, but had extra. If fI had known that it's flat, i would have gotten the bigger one. I thought it was round, like a ball and that i couldnt fit it on my mantle if i had gotten the bigger one. Also, keep in mind that it's clear, so we had to put a liner so plastic bag of remains wouldnt be visible.”

Helpful Report

Posted 2 years ago

Hi Daisy, We send our deepest apologies for any inconvenience this may have caused. I am very disappointed to hear about your experience with your order. I do apologize on our part for not being more clear on the transparency of these urns. This is something we are working on updating. I do see that your order was for the medium size which is 125 cubic inches - which does accommodate someone 125 lbs or under before cremation. The adult size however would hold someone, 240 lbs or under before cremation. I am going to be emailing you as well to get this issue resolved as soon as possible! Feel free to email us or call. Susan Fraser 1-800-757-3488 cs@inthelighturns.com

Posted 2 years ago

“I am so pleased with my urn. You all did an awesome job.”

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Posted 2 years ago

Hi Sharon, Thank you so much for taking the time to review your experience with our company, we are happy to have been able to help you find exactly what you were looking for in such a difficult time. Susan Fraser

Posted 2 years ago

“The urns we purchased are beautiful and the delivery time was incredibly fast.”

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Posted 2 years ago

“I bought the urn for my great-grandson's ashes. I had it sent to AR to my granddaughter. I have not seen it, but, she said it is beautiful and she's very happy with it.”

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Posted 2 years ago

Hi Peggy, We are so grateful for your kind words. Thank you for sharing your review with us and others! Susan Fraser

Posted 2 years ago

“We love our choice of urn for our little one. This company has so many options of Urns and the engraving is beautiful. We're completely satisfied with our decision.”

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Posted 2 years ago

Hi Rebecca, We are so sorry for your loss and greatly appreciate your kindness. We hope to have been able to provide comfort in such a difficult time. Take care! Susan Fraser

Posted 2 years ago

“An absolutely wonderful experience with quality work and a beautiful-perfect urn! The communication before final production is a great touch for complete satisfaction!! Thank you”

In The Light Urns 5 star review on 7th December 2022

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Posted 2 years ago

Hi David, Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We take pride in maintaining clear and detailed communication between us and our amazing customers such as yourself. Susan Fraser

Posted 2 years ago

“Got the bell urn for my boyfriend in honor of his dad who taught him how to ride & love motorcycles. He can now go every where he goes. The bell is beautiful & a great way to honor a motorcycle lover. Can’t wait to give it to him for Christmas.”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for taking the time to share your experience, we are happy to have been able to provide what you were looking for in a timely manner that was satisfactory. We hope to have been able to provide comfort in this difficult time. Take care! Susan Fraser

Posted 2 years ago

“The urn was PERFECT, beautiful, and made very well. I would 100% recommend In The Light Urn! Very quick shipping as well.”

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Posted 2 years ago

Hi Melissa, Thank you so much for taking the time to review your experience with our company, we are happy to have been able to help you find exactly what you were looking for in such a difficult time. Susan Fraser

Posted 2 years ago

“Ice personal urns; just as described”

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Posted 2 years ago

Hi Denise, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Susan Fraser

Posted 2 years ago

“Easy experience during a very difficult time.”

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Posted 2 years ago

Hi Kelli, We appreciate this fantastic review, and are happy we could be of service to you in such a difficult time, Please let us know if you have any questions or concerns in regards to your order! Susan Fraser

Posted 2 years ago

In The Light Urns is rated 4.7 based on 4,979 reviews