Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“They are perfect for our family”

Posted 1 year ago

Hi Natasha, Thank you so much for taking the time to leave us a review. We are overjoyed to know that our urns are perfect for your family. We understand how significant these mementos are, and we strive to create pieces that help to honor your loved ones in a meaningful way. Your satisfaction is our top priority, and we're delighted to have met your expectations. Should you need any further assistance, please do not hesitate to reach out to us. We're here to provide any support you may need. Once again, thank you for your kind words and take care! Susan Fraser

Posted 1 year ago

“I'm happy with my order,thank you,for being so helpful”

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Posted 1 year ago

Hi Tanya, Thank you so much for taking the time to share your positive feedback. We're thrilled to hear that you're happy with your order and that our team was able to assist you effectively. We strive to provide not only high-quality products but also exceptional customer service. Your kind words assure us that we are on the right path and inspire us to continue delivering our best. Remember, we are always here to assist you should you need any further help or have any other needs in the future. Once again, thank you for choosing In The Light Urns. Susan Fraser

Posted 1 year ago

“Exceptional service. My first urn had arrived broken and the Light Urns team gave me a replacement immediately! I would highly recommend this company for anyone in search of an urn for their loved one.”

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Posted 1 year ago

Thank you so much for your 5 star rating Makayla! We're so glad to hear you were pleased with the exceptional service we provided. We hope you are happy with the replacement urn. We appreciate your recommendation and are dedicated to providing our customers with only the best service. Take care! Susan Fraser

Posted 1 year ago

“More than I'd hoped for. Beautiful. One thing I wish would be the glass to set inside inztead of on the top. But perfect otherwise”

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Posted 1 year ago

Hi David, Thank you so much for your kind words and for taking the time to share your feedback with us. It's wonderful to hear that the urn exceeded your expectations and that you found it beautiful. We value your suggestion regarding the glass placement. We are continually striving to improve our products and ensure they best meet our customers' needs. Your insight will certainly be taken into consideration for our future product design improvements. It's our mission to provide high-quality urns that not only meet but exceed expectations, and we're delighted to have achieved that for you. Should you need any further assistance, please do not hesitate to reach out. We're here for you. Thank you again for choosing us and for your supportive feedback. Susan Fraser

Posted 1 year ago

“The urns were beautiful! Just as described in quality and appearance. The only hold back to 5stars is that the box didn’t biodegrade as quickly as advertised. It was over 10 mins and had to intervene to sink. May didn’t have full of ashes so maybe the weight is a key factor just to prepare others. Thank you. Great service!”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us. We're glad to hear that you found the urns to be of high quality and just as described. Your satisfaction with the product and our service means a lot to us. We appreciate your comments about the biodegradation time of the box. We understand the importance of this feature for our customers and we take your feedback very seriously. We aim to provide accurate information to our customers and will certainly review our product descriptions based on your experience. The rate of biodegradation can indeed vary depending on several factors, including the weight of the ashes, as you pointed out. We'll ensure this information is clearly communicated to future customers to set the right expectations. We sincerely apologize if this caused any inconvenience during a time that we understand can be quite emotional. We are always striving to improve our products and services, and we thank you for bringing this to our attention. Should you need any further assistance, please don't hesitate to reach out to us. We're here to help. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“Very pleased with this purchase. My Grandaughter asked for some ashes of Grandad. This heart was perfect. She was delighted with it and shed a few tears.”

In The Light Urns 5 star review on 1st July 2023

Helpful Report

Posted 1 year ago

Hi Janet, Thank you for sharing your experience with us. We are truly touched to hear how meaningful the heart urn was for your granddaughter and the role it plays in honoring the memory of her grandad. We understand how precious these mementos are for keeping our loved ones close, and we're deeply committed to creating products that can bring comfort and solace. Knowing that this urn was able to do just that for your family gives us a profound sense of purpose and gratitude. Please know that we are here for you and your family should you need any further assistance. We deeply appreciate your support and are honored to have been a part of this very personal and significant moment in your lives. Thank you again for your kind words. Susan Fraser

Posted 1 year ago

“I received my urn and it was just beautiful I'm just delighted delighted to have this earned that otherwise I wouldn't have been able to afford I want to thank you from the bottom of my heart you folks are wonderful Sandra Peterson”

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Posted 1 year ago

Hi Sandra, Thank you so much for your heartfelt review. We are deeply touched by your words and are overjoyed to know that the urn you received has brought you some measure of delight. Our mission is to provide beautiful, affordable urns so that every individual can have a fitting tribute for their loved ones. It means a lot to us that we could assist you in this manner, and your satisfaction is truly our greatest reward. Your kind words are a testament to the hard work and dedication our team puts into each and every order. Please know that we are here for you should you need any further assistance. From all of us, thank you from the bottom of our hearts for your appreciation. We're honored to have been able to help you during this time. Susan Fraser

Posted 1 year ago

“Haven't received any of them yet.”

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Posted 1 year ago

Hi Amber, I'm sorry to hear about the delay you're experiencing with your urn order. At our company, we understand how important this purchase is for you and your family, and we want to resolve this issue promptly. According to our records, your order was dispatched as scheduled. It is, however, possible that an unexpected delay has occurred. I want to assure you that we are doing everything we can to rectify the situation. We have contacted you personally in regards to this to determine the best method of resolve. Please contact us back at your earliest convenience in order for us to resolve this issue. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“Very fast process Andy necklace urn is beyond beautiful it’s better than I expected it to be the picture is so clear and beautiful the engraving is exactly what I wanted and done beautifully great customer service as well I definitely 10 outta 10 recommend in the light urns . Thanks again ❤️”

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Posted 1 year ago

Hi Chrystina, Thank you for your heartfelt review and the glowing recommendation. We're thrilled to know that the necklace urn exceeded your expectations in both quality and appearance. It's a joy to learn that the clarity of the picture and the precision of the engraving were to your liking. We're also glad to hear that our customer service was able to enhance your overall experience. Our team always aims to provide an efficient process and top-notch service to ensure a smooth journey for our valued customers like you. Your satisfaction is our primary goal and hearing that we scored a 10 out of 10 from you is the highest compliment we could ask for. We truly appreciate your feedback and are grateful for your trust in our products. We look forward to serving you again in the future. Thank you once again for your kindness and recommendation. Susan Fraser

Posted 1 year ago

“Thank you so much the urn is beautiful and the customer service was awesome, Thanks again.”

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Posted 1 year ago

Hi Keisha, Thank you so much for taking the time to leave us this wonderful review! It truly warms our hearts to know that you found the urn to be beautiful and that our customer service team could assist you effectively. Your satisfaction is our number one priority, and knowing we were able to meet your expectations is the best reward we could hope for. We always strive to provide high-quality products and superior customer service, and it's feedback like yours that keeps us motivated. Please know that we are here for any further assistance you may need. We greatly appreciate your support and would be honored to serve you again in the future. Thank you again for your kind words. They mean more to us than we can express. Susan Fraser

Posted 1 year ago

“Shipment came promptly. I would use you in the future.”

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Posted 1 year ago

Hi Lyle, Thank you for your kind words and positive feedback. We're delighted to hear that our prompt shipment met your expectations and that you're considering using our services again in the future. It's our highest priority to ensure that our customers receive their orders in a timely manner, and we're glad we were able to achieve that for you. We look forward to the opportunity of serving you again. Please don't hesitate to reach out if you need any assistance in the future. Susan Fraser

Posted 1 year ago

“The urn was beautiful but came broken.”

Helpful Report

Posted 1 year ago

Hi Glenda, Thank you for taking the time to share your feedback with us. We are glad to hear that you found the urn beautiful, but deeply regret that it reached you in a damaged condition. We hold ourselves to the highest standards in ensuring that our products arrive safely to our customers. Please accept our sincere apologies for this mishap. We want to make this right for you immediately. We have contacted you in regards to this and will be sending out a replacement for you. Please reach us back at your earliest convenience. Susan Fraser (800)757-3488 cs@inthelighturns.com

Posted 1 year ago

“I had a problem with my order and was emailed immediately. The problem was me and confusion however They were able to change my order. I am appreciative of how nice and willing they were to work with me. Thank you.”

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Posted 1 year ago

Thank you for taking the time to let me know about your experience with In The Light Urns, Sheila. I'm sorry that you didn't get the necklace with the 3 gems that you wanted and that the tourmaline color wasn't what you expected from the picture. We strive to make sure our customers are happy with what they receive, and I'm truly sorry that this time we failed to meet that mark. We will be contacting you directly as well! Susan Fraser cs@inthelighturns.com 1-800-757-3488

Posted 1 year ago

“This came exactly how I ordered and was better than I expected.”

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Posted 1 year ago

Hi Kristina, Thank you for taking the time to leave a review. We're thrilled to hear that the urn exceeded your expectations and was exactly as you ordered. At In the Light Urns, we strive to deliver not just quality products, but also a seamless shopping experience for our valued customers. Your positive feedback serves as a great testament to this commitment. Please don't hesitate to reach out to us if you need any further assistance or have other needs in the future. We would be more than happy to serve you again. Susan Fraser

Posted 1 year ago

“I ordered two urns, one was perfect - just like the photo online, but the other one had such pale ink on the engraving it was not really legible. Customer service was exceptional - helping in everyway - offering to replace or redo the container box or provide a refund. They could not have been more accommodating. I opted to get a refund which went through promptly, and they also said they will make sure to let their engravers know about this issue. I would not hesitate to order from In the Light Urns in the future. They are professional and care about the customer and their products.”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you for your honest feedback. We are pleased to hear that you found one of the urns to your satisfaction and that you had a positive experience with our customer service team. We always strive to offer the highest level of customer support and care. We sincerely apologize for the issue you experienced with the engraving on the second urn. Quality is extremely important to us, and we will definitely take your feedback into account to improve our engraving process. We appreciate your understanding and your decision to give us another chance in the future. We assure you that we will take the necessary steps to prevent such issues from reoccurring. Again, thank you for choosing In the Light Urns. We look forward to serving you again. Susan Fraser

Posted 1 year ago

“Very cute but very small tea candles I should’ve read the dimension on it”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of In The Light Urns! We appreciate your feedback and are sorry to hear that the tea candles were smaller than you had expected. We understand how important it is to get the right size and we will pay special attention to our product descriptions in the future so that customers know exactly what they are ordering. Thank you for your input! Take care! Susan Fraser

Posted 1 year ago

“Delivery was faster than expected and it was just as beautiful as shown in the preview picture and the personalization was perfect. Thank you so much!”

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Posted 1 year ago

Hi Karla, Thank you so much for taking the time to share your positive feedback with us. We're overjoyed to hear that your delivery arrived faster than expected, and that the urn and personalization met your expectations, truly reflecting the preview image. Your satisfaction is our utmost priority, and it's heartwarming to know we could contribute positively to this important moment. We strive to make each piece as perfect as it can be, and we are glad to know that this was reflected in your experience. Your kind words truly motivate our team to continue delivering high-quality service. If there's anything else you need, please don't hesitate to reach out. Thank you once again for your feedback and your trust in us. Susan Fraser

Posted 1 year ago

“Quick, accurate, engraving was perfect”

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Posted 1 year ago

Hi Anna, Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that we were able to meet your expectations, from our speedy delivery to the precision of our engraving. We take pride in our workmanship and are delighted that it came across in the urn you received. Your feedback serves as a great encouragement to our team. We will continue striving to deliver high-quality service to our customers, and we're here for you should you need anything in the future. Again, we extend our sincere thanks for your kind words. Our thoughts are with you and your family during this time. Susan Fraser

Posted 1 year ago

“Beautiful products only problem can't get helmet to hover”

In The Light Urns 5 star review on 28th June 2023

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Posted 1 year ago

Thank you, Crystle, for your 5-star rating of In The Light Urns. We appreciate your kind words! We're glad you love our beautiful products, and we'll continue to work on providing the perfect product to make your cycling experience even better. Thank you for your support! For the hover helmet, I will be emailing you a video on the steps to get this to hover! Susan Fraser

Posted 1 year ago

“Very easy to order and good pricing. This urn is perfect for my husband!!”

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Posted 1 year ago

Thank you so much, Helena, for your five-star rating and kind comments about our urns. We are so happy to hear that it was easy to order and had good pricing. We are glad that you found it perfect for your husband. If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews