Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“Never thought I’d have to buy an urn much less be writing a review about one but In The Light Urns is phenomenal! I ordered my son’s urn on a Friday, got delivered on a Tuesday & I got the wrong size so I called them the day I received the first one & ordered a new one that they allowed me to personalize & I got to pick it up the next day, they are extremely helpful & friendly, I love that they are in the same town as me & I’m just very grateful to have found a good company like them. Definitely recommend! Thank you, In The Light Urns”

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Posted 11 months ago

Thank you for the kind words, Taryn! We’re so glad to hear that our products and services have worked well for you. We understand how difficult it can be to find the right urn for your loved one, and we’re glad we could make the process easier. We’re grateful for your 5 star rating and recommendation! Susan Fraser

Posted 11 months ago

“Beautiful Urn bought for my husbands ashes.”

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Posted 11 months ago

Thank you so much for your 5 star rating, Kimberly! I'm so glad to hear that you found a beautiful urn for your husband's ashes. Take care! Susan Fraser

Posted 11 months ago

“My urns came in the mail perfectly, exactly as described. However at some point my personalized tag was detached, lost or stolen. However, your company sent me a new charm with no questions asked and free of charge. I highly recommend your company to anyone in my unfortunate circumstance which you have made much easier to handle emotionally. I am happy to have my urn and my mom home 🩷”

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Posted 11 months ago

Thank you so much, Michael, for taking the time to share your wonderful review of In The Light Urns! We appreciate your kind words and five star rating. We’re glad to hear that the urns arrived safely and that we were able to help out with the lost charm. We strive to provide the best experience possible and it’s truly heartening when our customers appreciate our efforts. We’re so thrilled to hear that you’re pleased with your urn and we wish you all the best. Susan Fraser

Posted 11 months ago

“The urn is beautiful as described and ordering process was simple - price was affordable and product was great quality - I received my item with the time period promised. I also called to check on status and call center agent was professional and efficient. Thank you in the light urns!”

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Posted 11 months ago

Thank you for your wonderful review of In The Light Urns! We are so happy that you were satisfied with both the product and the ordering process from your experience. We strive to provide quality products and excellent customer service, and it appears we have reached our goal. We are grateful for your appreciation! Susan Fraser

Posted 11 months ago

“I don’t know what y’all definition of a rope chain is but I’ve received the wrong one AGAIN. Even sent a picture of the rope chain and the rope chain y’all have people pick for extra fee is not what y’all are sending”

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Posted 11 months ago

Hi Marquita, We are truly sorry to hear about your experience and the confusion with the rope chain. It's clear we've not met your expectations, and for that, we sincerely apologize. Receiving the wrong item, especially after providing specific details, is frustrating and not the standard of service we aim to provide. We appreciate you bringing this issue to our attention. We're committed to making this right for you. Please reach out to our customer service team with your order details! Susan Fraser 1-800-757-3488 cs@inthelighturns.com

Posted 11 months ago

“The picture clarity was great. Overall I was very pleased.”

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Posted 11 months ago

Thank you very much for your 5 star rating, Angie! We are thrilled to hear that you were pleased with the picture clarity and overall experience with In The Light Urns. We appreciate your kind words! Susan Fraser

Posted 11 months ago

“The Purple Butterfly Ash Urn Pendant with Birthstone and engraved tag that I purchased for my sister was beautiful.”

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Posted 11 months ago

Thank you so much for your five star rating of In The Light Urns, Amy! We're so glad to hear that the Purple Butterfly Ash Urn Pendant with Birthstone and engraved tag that you purchased for your sister was beautiful. We really appreciate your kind words. Susan Fraser

Posted 11 months ago

“It was even more beautiful than the pictures showed. It captured our son perfectly.”

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Posted 11 months ago

Thank you for your 5 star rating, Paula! We are so pleased that you found the urn to be even more beautiful than the pictures showed and that it captured your son perfectly. We appreciate your kind words and the belief that we design quality products. Susan Fraser

Posted 11 months ago

“Nice product, came as expected.”

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Posted 11 months ago

Hi, Thank you for taking the time to leave us a positive review! We're delighted to hear that you found our product to be nice and that it met your expectations. Your satisfaction is our top priority, and we're pleased to have been able to provide you with the service and product you were hoping for. If you ever need anything else in the future, please don't hesitate to reach out. We appreciate your support! Susan Fraser

Posted 11 months ago

“Thought bracelet was too big difficult to fit”

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Posted 11 months ago

Hi, We appreciate you taking the time to leave us feedback regarding the bracelet on our urn. We're sorry to hear that you found it too big and difficult to fit. Your feedback is important to us, and we want to ensure that your experience with our products is as positive as possible. We'd like to offer a solution to address this issue. Please consider contacting our customer support team so that we can discuss potential options, such as exchanging the bracelet for a smaller size or finding an alternative solution that better suits your needs. Your satisfaction is important to us, and we're here to assist you in any way we can. Thank you for choosing us, and we hope to make your experience better in the future. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 11 months ago

“My daughter loved it and so did I my only problem that the message was so hard to read”

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Posted 11 months ago

Hi Jamie, We're delighted to hear that both you and your daughter loved the urn you received from us! We're truly sorry to hear that the message was difficult to read. Your feedback is invaluable to us, as we are always looking for ways to improve our products and services. If you ever decide to order from us again in the future or if you have any concerns, please don't hesitate to reach out to our customer support team. We'd be more than happy to assist you and ensure that your next experience with us is even better. Thank you for choosing us to be a part of your special tribute. Susan Fraser

Posted 11 months ago

“In The Light Urns did a wonderful job at communicating with me during the process of creating a semi trailer urn for my Dad. They emailed me and had me proof the urn before they began personalizing it. It turned out wonderfully and I know my Dad would think it was the coolest thing! ❤️”

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Posted 11 months ago

Hi Olivia, Thank you so much for taking the time to share your experience with In The Light Urns! We're thrilled to hear that we could meet your expectations and create a special semi-trailer urn for your Dad. Our team takes great pride in ensuring clear communication and personalization throughout the process, and it warms our hearts to know that you are happy with the final result. We believe that every memorial should be as unique as the person it honors, and it sounds like your Dad's urn truly reflects his personality. We hope it brings you comfort and fond memories for years to come. ❤️ If you ever need anything else, please don't hesitate to reach out. Susan Fraser

Posted 11 months ago

“The absolute best gift I could’ve gave my fiancé. She lost her twins and could never put them in a urn but thanks to In The Light Urns I was able to get a urn that truly represented her twins and I couldn’t be more grateful.”

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Posted 11 months ago

Hi, It's truly heartwarming to hear how much the urn from In The Light Urns has meant to you and your fiancé. The loss of twins is an unimaginably difficult experience, and finding a way to honor their memory in a way that feels right can be a challenging journey. It's wonderful that you were able to find an urn that truly represents her twins and brings some comfort during this time. Your thoughtfulness in choosing such a meaningful gift for your fiancé is a testament to the depth of your care and support. Wishing you both strength and peace as you remember and honor the twins. Susan Fraser

Posted 11 months ago

“Nice product”

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Posted 11 months ago

Hi Bernard, Thank you for taking the time to leave a review! We're delighted to hear that you found our product nice. Customer feedback is essential to us, and we appreciate your support. If you ever have any questions, concerns, or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our top priority, and we hope the urn serves as a fitting tribute to your loved one's memory. Susan Fraser

Posted 11 months ago

“Looking for an urn for my Husband who loved to fly small planes seeing this on your website was Perfect. Thank you the background scenery and photo are the final touch for me. Thank you for the quick response on order and fast delivery.”

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Posted 11 months ago

Hi, We're truly touched by your wonderful review and grateful that you found the perfect urn for your beloved husband, who had a passion for flying small planes. It means a lot to us to know that our urn with the background scenery and photo provided that final, personal touch you were looking for. We're dedicated to providing prompt service and fast delivery to ensure that you have the support you need during this difficult time. If there's anything else we can assist you with or if you have any more thoughts or questions, please don't hesitate to reach out. Our heartfelt condolences go out to you and your family, and we hope that this urn will serve as a beautiful and meaningful tribute to your husband's memory. Susan Fraser

Posted 11 months ago

“I got this urn for my mom. It is absolutely perfect. She would have loved it. It's totally her.”

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Posted 11 months ago

Hi Andrea, We are deeply touched by your heartfelt review. It warms our hearts to know that the urn you chose for your mom is absolutely perfect and a fitting tribute to her memory. It's a wonderful sentiment that you believe she would have loved it, and we're honored to have played a part in helping you find an urn that truly reflects her essence. Losing a loved one is never easy, and we understand how important it is to find something that resonates with their spirit. If there's anything else we can assist you with or if you have any further thoughts or questions, please don't hesitate to reach out. Thank you for entrusting us with this special piece, and may your mom's memory continue to bring you comfort and solace. Susan Fraser

Posted 11 months ago

“Fast service and decent prices. This urn is actually for me. Making things easy for my daughter when the time arrives by prepaying for what I can so it will be so much easier for her. When her Dad died unexpectedly, she was with me while making all these decisions while so many things are running through your mind and you are vulnerable. Seems like you are rushed to get things done immediately if not sooner. I don’t want to put her through that again with me. We found the same urn we got my husband for at least half the price on this site than what we paid for through the funeral home. I was able to choose what I liked and now it’s one more thing she does not have to worry about. It’s beautiful and nicely made.”

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Posted 11 months ago

Hi, Thank you very much for sharing your experience with us. We truly appreciate your kind words and are honored to have been able to provide you with fast service and affordable prices for the urn. Your thoughtful approach to preplanning your arrangements is commendable, and it's heartwarming to know that you're taking steps to make things easier for your daughter during a difficult time. We're delighted that you found the perfect urn on our site, and we're pleased to have been able to offer it at a more affordable price than what you encountered through the funeral home. Your choice in selecting a beautiful and well-made urn not only honors your loved one's memory but also alleviates a burden from your daughter's shoulders when the time comes. Your feedback and support mean a lot to us, and we're here to assist you with any further needs or questions you may have. Thank you for allowing us to be part of this important journey, and we wish you and your family comfort and peace during this time. Susan Fraser

Posted 11 months ago

“Study, attractive and well wrapped for shipping.”

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Posted 11 months ago

Hi Prudence, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our urn to be sturdy, attractive, and well wrapped for shipping. Providing our customers with a high-quality product and ensuring it arrives safely is always our top priority. Your feedback is greatly appreciated, and it encourages us to continue delivering the best possible products and service. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing our urn, and we hope it serves as a meaningful and beautiful tribute. Susan Fraser

Posted 11 months ago

“The urn is beautiful.”

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Posted 11 months ago

Hi Karen, Thank you for your kind and succinct review. We're delighted to hear that you found the urn beautiful. Creating a beautiful and meaningful resting place for your loved one is our utmost priority, and your satisfaction is a testament to our dedication. If you ever need anything more or have any further questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing In the Light Urns, and we hope that the urn you selected continues to serve as a fitting tribute. Susan Fraser

Posted 11 months ago

“Was very pretty , well made. Was very happy”

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Posted 11 months ago

Hi Lauren, Thank you for taking the time to leave such a positive review! We're thrilled to hear that you found the urn to be very pretty and well made. Ensuring the beauty and quality of our urns is a top priority for us, and your happiness with your purchase is truly rewarding for our team. If you ever need anything more or have any further questions or requests in the future, please don't hesitate to reach out. We're here to support you. Thank you for choosing In The Light Urns, and we hope that the urn you selected continues to bring you comfort and serves as a beautiful tribute. Susan Fraser

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews