In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“Preparation and shipping was incredibly fast. The only negative is that the paint on the star on the urn looks somewhat sloppy and bleeds "outside the lines".”

Helpful Report

Posted 1 year ago

Thank you very much, Lillian, for your 4 star rating of In The Light Urns! We understand your concern with the paint and want to ensure that all of our urns meet your expectations. We will certainly take this into account and make sure our quality control measures are up to par. Thanks again for your feedback - it is greatly appreciated! If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“We were very pleased with our urn.”

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Posted 1 year ago

Thank you so much for your 5-star rating of In The Light Urns, Kimberly! We were very pleased with our urn and we are so glad to see you are a repeating customer. We are grateful for your support! Take care! Susan Fraser

Posted 1 year ago

“Good shipping time and great packaging. Arrived as expected and item looked great. Good quality.”

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Posted 1 year ago

Hi Kelsey, Thank you so much for your kind words and the generous four-star rating. I'm glad that you were pleased with the shipping time and that the packaging arrived in great condition. Thank you for your feedback and for taking the time to review In The Light Urns! Take care! Susan Fraser

Posted 1 year ago

“It's a very beautiful urn, even more so when you get it then the picture shows, hope I don't have to but I will recommend it to anyone or shopping at your site”

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Posted 1 year ago

Thank you for your 5-star rating of In The Light Urns! We are so glad to hear that the urn is even more beautiful when you receive it than it looks in the picture. It's always wonderful to hear such positive reviews, and we appreciate you recommending our urns to others! Thank you! Take care! Susan Fraser

Posted 1 year ago

“It is very beautiful & sturdy!”

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Posted 1 year ago

Thank you Gerry for your 5 star rating on In The Light Urns! We are so pleased to hear how beautiful and sturdy it is. We really appreciate your kind words. If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“It's a beautiful urn that was a unique reflection of my brother. It was reasonably priced and we received it in less time than was promised”

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Posted 1 year ago

“Very professional”

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Posted 1 year ago

“I highly recommend of buying from there staff is amazing”

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Posted 1 year ago

Thank you so much, Joshua! I am so glad to hear that you had an amazing experience buying from In The Light Urns and that you gave us a 5 star rating. We are also happy to hear that our staff helped find exactly what you were looking for! Take care! Susan Fraser

Posted 1 year ago

“They really work well with you”

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Posted 1 year ago

Hi Nathan, I am so sorry this happened, we always strive to provide the best quality possible for our customers and are so sorry this happened. We can definitely have a new urn sent out, or a different one depending on how you wish to proceed. I have contacted you personally in regards to this to determine the best solution possible. Please get back at your earliest convenience. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“I love the urn Prompt service. Very happy with it.”

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Posted 1 year ago

Hi Vesna, Thank you so much for your 5 star rating and the kind words! I'm so glad you received prompt service and are pleased with your urn. It's always a pleasure to hear that customers love our products! Take care! Susan Fraser

Posted 1 year ago

“The urn I ordered was even more beautiful than I expected.. Thank you so much for the beautiful urn. Wish I could have had a mini urn the same. Amazing work it truly was all I wanted it to be and then some.. I will be back for my personal urn...”

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Posted 1 year ago

Hi Brenda, Thank you so much for the complimentary review! We really appreciate it. We're thrilled that the urn you ordered was even more beautiful than you thought it would be. We do have this urn in a mini option and will send you the link for this! Thank you again for the review, take care! Susan Fraser

Posted 1 year ago

“Customer service is OUTSTANDING. I was extremely satisfied with staff adressibf my concern with empathy & compassionate..also expressing options to make me happy in resolving my issue.. Thank you again Mrs.K.Ballard Delmar,MD”

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Posted 1 year ago

Hi Keshia, Thank you so much for your 5 star rating of In The Light Urns. We really appreciate your kind words about our customer service and are so happy we were able to help you. Take care! Susan Fraser

Posted 1 year ago

“5 stars all the way. My urn arrived faster than anticipated. It looks better in person than it did in the photos. During a very trying time, I'm glad this transaction was seamless.”

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Posted 1 year ago

Thank you so much, Julia! We're thrilled that everything went smoothly and that you're so pleased with your urn. We appreciate your five-star rating and we're glad that it arrived quicker than you expected. Thanks again! Take care! Susan Fraser

Posted 1 year ago

“Fast shipping and nice selection of products”

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Posted 1 year ago

Thank you so much for your 5 star rating of In The Light Urns! We are so happy that you were pleased with our fast shipping and nice selection of products. It's much appreciated! If you have any questions, please let us know. Take care! Susan Fraser

Posted 1 year ago

“The urn is above beautiful. Thank you.”

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Posted 1 year ago

Hi Val, Thank you so much for your 5 star rating of In The Light Urns! We are so glad that you think the urn is beautiful. Thank you for your kind words! Susan Fraser

Posted 1 year ago

“Everything was perfect. From questions to answers and product. My questions were answered in a promptly manner, I received my order sooner than expected and the quality of my order was excellent. This brought comfort to me and my family during trying times. Thank you in the light urns for your service, blessings.”

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Posted 1 year ago

Hi Venessa, Thank you so much for the wonderful review of In The Light Urns, Vanessa! We are humbled that you found our service and product to be so satisfactory and brought comfort to your family during trying times. We appreciate you taking the time to share your experience. Take care! Susan Fraser

Posted 1 year ago

“Excellent service, on time delivery, fair pricing.”

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Posted 1 year ago

Hi Hadley, Thank you so much for your 5 star rating! We truly appreciate it. We're glad that our excellent service, on time delivery, and fair pricing met your expectations. Susan Fraser

Posted 1 year ago

“Great customer service and very quick and efficient.”

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Posted 1 year ago

Calli - I sincerely apologize for the incorrect engraving on your urn, as well as our oversight in missing your email. We understand the importance of getting the details right and have multiple fail-safes in place to prevent errors like this. Unfortunately, these measures did not work in this instance. Please be assured that we will contact you tomorrow morning to discuss the issue and fix it. Additionally, we will investigate the possible website problem to determine where your email was sent from and ensure this does not happen again. We appreciate your patience and understanding during this time, and we are committed to making things right for you. Best regards, Susan Fraser Founder

Posted 1 year ago

“We bought a 14k gold heart urn necklace for my mother-in-law to put my sister-in-laws ashes. Our family was very happy with our purchase. My mother-in-law cried when we gave it to her because it was just perfect. We received our purchase in a few days just as promised. We highly recommend In The Light Urns.”

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Posted 1 year ago

Hi Cathy, Thank you so much for your five-star rating of In The Light Urns! We are delighted that you and your family are so happy with your 14k gold heart urn necklace. We are glad that the necklace was just perfect and that you received it in a few days as promised. We sincerely appreciate your kind words and are proud to hear that you are a satisfied customer, take care! Susan Fraser

Posted 1 year ago

“My sister use biodegradable, floating urn when her daughter passed and it works so well got it when my wife passed away will float her ashes near the beach where we spent a lot of time”

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Posted 1 year ago

Hi Jeff, Thank you so much, for your 5-star rating of In The Light Urns! It's wonderful to hear that your family has been using our products for a while, and that they've worked so well for you. We appreciate your loyalty and are honored that you sought us out again. Thanks again for the kind words, take care! Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews