In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to thank you so very much for your promptness in getting my new bracelet to me. A couple of weeks ago I was on a trip and somehow lost my original bracelet (I lost my husband 3 years ago and his ashes were in it!) When I got back I tried to find one online, but was not able to do so, but last week, I tried again and found your wonderful site! I am so very thankful that I now have a new bracelet to wear all the time with my husband's ashes in it! Thank you for your promptness and for your wonderful site. I have shared with some of my friends how they can use their families ashes! Thank you again!”

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Posted 1 year ago

Thank you so much for your kind words and your 5 star rating for In The Light Urns! We are so delighted that you were able to find a suitable replacement to hold the ashes of your beloved husband. Your kind words mean so much to us, and we are delighted that you shared our website and products with your friends. Thank you again for your support and kind words. We wish you all the best. Take care! Susan Fraser

Posted 1 year ago

“Urn was beautifully made and of good quality very happy to be able to purchase for my dad’s remains he would have loved it.”

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Posted 1 year ago

Hi Jessica, Thank you for your heartfelt review. It's truly an honor for us to be entrusted with creating a resting place for your dad's remains. We're humbled to know that our urn met your expectations and resonates with the memory of your father. Please know that our thoughts are with you during this time, and if there's anything else you need, don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“I have no complaints.”

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Posted 1 year ago

Hi Karl, Thank you for sharing your feedback. We're pleased to hear that you are satisfied with our product. Your trust and satisfaction are paramount to us. Should you have any further needs or questions in the future, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“Great product and a great tribute to my wife”

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Posted 1 year ago

Hi Joseph, Thank you for taking the time to share your kind words. We are truly honored to have played a part in creating a meaningful tribute for your beloved wife. It means a lot to us to know that our product met your expectations. During such a delicate time, your comfort and satisfaction are our utmost priority. Please don't hesitate to reach out if you need any further assistance. Susan Fraser

Posted 1 year ago

“After two mistakes, I finally received a very beautiful urn!! I am so happy with it! Thank you so much!🙏🏻”

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Posted 1 year ago

Hi Helen, Thank you so much for your patience and understanding! We apologize for the initial mistakes, but we're thrilled to hear that you are happy with the beautiful urn you received. Your satisfaction is our top priority, and your kind words mean the world to us. If there's anything else we can do for you, please don't hesitate to reach out. Enjoy your lovely urn, and thank you again for trusting us! Take care! Susan Fraser

Posted 1 year ago

“The urn that I ordered was very beautiful and the company was very helpful to work with in regards to making some changes. We received it in a very timely manner and it’s beautiful.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Julie! I'm also glad to hear that you were pleased with the urn you ordered, and that our customer service team was able to help you make some changes. We appreciate you taking the time to leave a review, and we're glad that you received it in a timely manner. Take care! Susan Fraser

Posted 1 year ago

“I love my hourglass urn. It is very unique and just what I wanted.A great quality product. Thank you for your service. I will recommend this company to others. Great doing business with you.”

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Posted 1 year ago

Thank you so much for the 4 star rating, Audrah. I'm glad that you love your hourglass urn and that it's just what you wanted. I appreciate you taking the time to provide your feedback and your kind words about our product quality and service. It was truly a pleasure doing business with you, and I thank you for recommending In The Light Urns to others. Take care! Susan Fraser

Posted 1 year ago

“The urn is beautiful and so is the name plate. Pictures don’t do it justice at all. I would maybe liked just a tab smaller size”

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Posted 1 year ago

Thank you for the 5-star rating, Pam! We are delighted to hear that the urn is beautiful and beyond what the pictures can convey. We will be sure to keep in mind your suggestion for a slightly smaller size. Thank you! Take care! Susan Fraser

Posted 1 year ago

“Very pretty urn.”

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Posted 1 year ago

Thank you, Kim, for your five-star rating of In The Light Urns. We're glad to hear that you found our urns very pretty! If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“Absolutely beautiful....fast and speedy delivery”

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Posted 1 year ago

Thank you so much for your 5 star rating and kind words about In The Light Urns! We are so happy that you found our urns absolutely beautiful and that you had a fast and speedy delivery. We truly appreciate your review and your support! Take care! Susan Fraser

Posted 1 year ago

“The necklaces came on time and are very very beautiful”

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Posted 1 year ago

Thank you for your glowing 5 star review of In The Light Urns! We are so glad to hear that the necklaces arrived on time and that you love them. We really appreciate your kind words! Take care! Susan Fraser

Posted 1 year ago

“Very pleased with the product. Just to let you know, compared to other urn manufacturers, your company did take quite awhile to get the proof of the custom image emailed, but overall very pleased and would recommend/order again.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Glen! We are very pleased that you are satisfied with the product. We understand that compared to other urn manufacturers, our company's process might have been a bit time consuming but we are glad that you would still recommend and order again from us. Thank you for your business! Take care! Susan Fraser

Posted 1 year ago

“I am the "matriarch" of my family (just turned 70 last month!) I have been purchasing URNS from Susan for the last 10 years!!! I will be "selecting" my own soon..but as I see it...I still might order some more before mine!!! Lol!!!”

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Posted 1 year ago

Thank you so much, Myriam, for your 5-star rating of In The Light Urns! We are so grateful for your loyalty - it means the world to us that you have been ordering urns from Susan for the last 10 years! We hope to continue to provide you with the same excellent service. If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“Urn had inscription as dictated and was delivered quicker than expected. The urn was as expected.”

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Posted 1 year ago

Thank you, Edward, for your five-star rating! We're glad that the urn and inscription met your expectations, and was delivered quickly. We appreciate your feedback! Take care! Susan Fraser

Posted 1 year ago

“Very good order and received in 7 days”

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Posted 1 year ago

Thank you so much for your 5 star rating of In The Light Urns! We're so glad to hear that your order arrived so quickly! If you have any question, or concerns, please let us know! Take care! Susan Fraser

Posted 1 year ago

“the urn was so beautiful and the etching of the name was done elegantly. thank you so much for making this difficult time shine just a bit.”

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Posted 1 year ago

Thank you so much for your 5 star rating and lovely words, Susan! We are so glad that In The Light Urns helped make this difficult time shine just a bit. We truly appreciate your kind words about the beauty and elegance of the urn and etching. If you have any questions, or concerns, please let us know! Susan Fraser

Posted 1 year ago

“So many options, but my final pick turned out perfect. Received my order super fast and it exceeded my expectations. Even better in person, the image proof online doesn’t do it justice. Got several of the smaller matching vessels of which the quality, color, and engraving were all consistent. Screw lids/tops are a much appreciated feature, especially since some of the vessels needed to be shipped. The color matched my brother’s beloved hog perfectly. I think my brother would approve of what I picked out for him. RIP Kaoss 06.16.23”

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Posted 1 year ago

Thank you so much for your 5-star rating, M! We're so glad to hear you found the perfect urn for your brother It's lovely that the quality, color, and engraving were all consistent on the smaller matching vessels. We really appreciate your kind words - it's wonderful to hear how much you love the urn and how well it reflects your brother's memory. Take care! Susan Fraser

Posted 1 year ago

“Very professional looking.”

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Posted 1 year ago

Hi Mona, Thank you for taking the time to leave us a review. We're delighted to hear that you find our urn to have a professional look. At In The Light Urns, we believe in combining elegance, craftsmanship, and quality, and we are glad to know that our efforts are noticed and appreciated. If there is anything else we can assist you with in the future, please feel free to reach out. Your satisfaction is our top priority. Thank you again for your kind words. Susan Fraser

Posted 1 year ago

“it was absolutely beautiful”

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Posted 1 year ago

Hi Holly, Thank you for taking the time to share your feedback with us. We're truly delighted to hear that you found our urn to be 'absolutely beautiful'. It is our commitment to ensure that each piece we offer is not only functional, but also a work of art that brings comfort and serenity. Your satisfaction means the world to us, and your review reaffirms the hard work we put into our products. If there's anything else you need, don't hesitate to reach out. Thank you again for your kind words. Susan Fraser

Posted 1 year ago

“Jewelry is gorgeous. Instructions very clear. I am very pleased with the purchase. Thank you.”

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Posted 1 year ago

Hi, Thank you very much for your positive review. We're thrilled to hear that you are pleased with the jewelry and found the instructions to be clear. We strive to create high-quality pieces and provide easy-to-follow guidelines to ensure the best possible experience for our customers. Please don't hesitate to reach out if there's anything else you need. Your satisfaction is our top priority. Once again, thank you for your support and for choosing our product. Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews