Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“Beautiful ítem!”

Posted 1 year ago

Hi Serina, Thank you so much for your kind words. We're delighted to hear that you find our urn beautiful. It's our priority to provide our customers with high-quality items that not only serve a practical purpose but also resonate with them on an aesthetic level. If you have any other needs or questions, don't hesitate to reach out. We truly appreciate your support! Susan Fraser

Posted 1 year ago

“Really loved this idea! Came quickly and was easy to assemble. Unfortunately, after only a month of having the product the loop part of the key chain had broken off. After reaching out, In The Light Urns was extremely responsive and replaced the item immediately!”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Danica. We greatly appreciate you taking the time to tell us about your experience. We apologize if our product did not meet your expectations. We were sorry to hear about the loop of the keychain breaking after only a month of use. We aim to ensure that our products will last for more than a month and we are deeply sorry that this did not happen in this case. We are going to be contacting you on this! If you can please contact us back at your earliest convenience we will get this rectified! Susan Fraser cs@inthelighturns.com 1-800-757-3488

Posted 1 year ago

“Great product, price and fast shipping. Would buy from. Them again.”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your kind and encouraging feedback. We're thrilled to hear that you were satisfied with our product, pricing, and shipping speed. Customer satisfaction is at the heart of our business, and knowing that we have met your expectations gives us immense joy. Your positive words validate our efforts to provide the best service and quality products. We look forward to serving you again in the future. Please do not hesitate to contact us if you need any further assistance. Susan Fraser

Posted 1 year ago

“Customer service was excellent. During these difficult times I missed something on my order and I was immediately contacted to make the correction.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to share your positive experience with us. We're incredibly grateful to hear that our customer service was able to meet and hopefully exceed your expectations, especially during such a challenging period. Ensuring that every detail is correct is of utmost importance to us, and we're glad we could assist you promptly in rectifying the missed detail on your order. Your satisfaction is our highest priority, and your feedback affirms the hard work we put in every day. Thank you again for your trust in our services. If you need any further assistance, please don't hesitate to reach out to us. Susan Fraser

Posted 1 year ago

“Very professional and are problem solving”

Helpful Report

Posted 1 year ago

Hi Maria, Thank you for your generous review. We take great pride in our professionalism and problem-solving skills, and we're pleased to hear that you've had a positive experience with our service. Our main goal is to provide our clients with the highest level of service, particularly during such challenging times. Your feedback validates our efforts and motivates us to continue improving our services. Thank you for choosing us and for sharing your thoughts. We appreciate your trust in us, and we are here for you whenever you need us. Susan Fraser

Posted 1 year ago

“Would be a lot nicer if the name was engraved instead of just printed on the bell. Doubtful that the fastener will hold up on a motorcycle.”

Helpful Report

Posted 1 year ago

Hi Allen, Thank you for your honest feedback. We are genuinely sorry to hear that our product did not meet your expectations. We understand your concern about the engraved name and the durability of the fastener, especially in the context of using it on a motorcycle. Your review gives us valuable insights into where we need to improve. We are continually striving to enhance our products, and we appreciate your input in this process. In light of your feedback, we would like to offer to address your concern. Please feel free to contact our customer service at your earliest convenience, and we will do our best to provide a satisfactory resolution. We value you as a customer and your satisfaction is our top priority. Again, thank you for your feedback, and we hope we can resolve this issue to your satisfaction. Susan Fraser

Posted 1 year ago

“Excellent workmanship Got exactly what we asked for. In great condition”

Helpful Report

Posted 1 year ago

Hi Joyce, Thank you for sharing your positive experience with us. We're thrilled to hear that our urn met your expectations in both workmanship and condition. Your feedback serves as a wonderful affirmation of the effort and care we put into crafting each and every urn. We take pride in creating items that help our customers during their times of need, and we're truly grateful for the trust you've placed in us. Should you require any further assistance in the future, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“Top notch company love shotgun shell urn order it one night couldn’t sleep said it was open 630 am pst I called at 0635 hrs spoke with Dave he confirmed order came very quick fedex packed well. I never write reviews this company is worth doing it for👍👍🇺🇸”

Helpful Report

Posted 1 year ago

Hi Karl, Your kind words have truly made our day! We are absolutely delighted to hear that you've had such a positive experience with our company, and that our shotgun shell urn met your expectations. Your support and recommendation mean the world to us. It's customers like you that motivate us to strive for excellence every day. We're grateful that you took the time to write this review, and thank you for giving us the opportunity to serve you. Should you need anything else in the future, please don't hesitate to reach out. We're always here to help. Susan Fraser

Posted 1 year ago

“I recently purchased a scattering urn. The urn had a beautiful picture of nature. I was pleased with the size of the container and it arrived in a timely manner. Thank you!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you were pleased with the scattering urn you purchased from us, and that it met your expectations in terms of design, size, and delivery time. We always strive to provide our customers with products of the highest quality and to deliver them as promptly as possible, so it is great to hear that we were able to achieve this for you. The nature design on the urn is indeed one of our most loved ones, and we're glad to know you found it beautiful. Your satisfaction is our top priority and your review reaffirms the hard work we put into ensuring our customers have a great experience with our products. Once again, thank you for your kind words. Susan Fraser

Posted 1 year ago

“I have purchased 2 urns for my moms ashes this past year. One for myself and one for my father. I am absolutely in love with both of them. You offer such beautiful products perfect for any family. Thank you for giving my mom a beautiful place to rest.”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Staci! We are constantly humbled by the trust our customers have placed in us and are deeply grateful for your loyalty. We are so happy to hear that your mom was able to find a beautiful place to rest with our urns and we thank you for giving us the opportunity to serve you. Take care! Susan Fraser

Posted 1 year ago

“Very pleased with your product”

Helpful Report

Posted 1 year ago

Hi Joseph, We are thrilled to know that you are pleased with our product. We take pride in providing high-quality, durable urns that truly honor the memory of loved ones. Your satisfaction is our ultimate reward. Thank you for choosing us and for taking the time to share your positive feedback. Should you need any further assistance or have any queries, please don't hesitate to contact us. Susan Fraser

Posted 1 year ago

“Finding In The Light Urns during this most difficult time, was a true blessing. Their ordering system was easy to navigate. LaRosa, in their customer service department, went above & beyond in helping me place a second order and having it arrive early for my husband's memorial service. My family and I highly recommend this great company. Thank you.”

Helpful Report

Posted 1 year ago

Hi Dawn, Thank you for sharing your experience with us. We're deeply touched by your kind words and we're glad we could provide some comfort during such a difficult time. We take pride in our user-friendly ordering system, and we're thrilled to hear that you found it easy to navigate. Your praise for Lou'Rosa is especially appreciated - we're fortunate to have such dedicated team members who always go the extra mile to assist our customers. I'll make sure your kind remarks are passed on to her, as it's sure to make her day. Your recommendation means a great deal to us. Thank you for entrusting us with this important task. Please know that we're here to assist you, should you need anything in the future. Susan Fraser

Posted 1 year ago

“The urn that we had yall make was exactly what her last wishes were to have her babies om her urn. It was even more beautiful than we could imagine. It was a great memorial and the urn was very much admired by all her loved ones. Thank you for doing an amazing job!!”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you so much for your heartwarming review. We are profoundly moved and honored that we could contribute to fulfilling her last wishes by creating an urn that resonated with her love for her babies. Knowing that the urn was admired by all her loved ones and that it served as a beautiful memorial is deeply rewarding. These are the moments that motivate us to continue crafting each piece with utmost care and love. Your words of appreciation mean the world to us and we are grateful for the trust you placed in us during such a significant time. If you ever need any further assistance, please do not hesitate to reach out. Thank you once again for allowing us to be part of this meaningful journey. Susan Fraser

Posted 1 year ago

“Memaw would love her urn as she loved to watch hummingbirds outside her window ❤️”

Helpful Report

Posted 1 year ago

Hi Sherri, We are genuinely grateful for your thoughtful review. It's heartwarming to know that our efforts to provide prompt shipping and high-quality urns resonated with your experience. Your kind words reaffirm the hard work we put into our services, and for that, we can't thank you enough. Our goal has always been to make the process as smooth as possible for our customers, and it brings us great joy to hear that we were able to meet this mark. We appreciate your trust in us and please remember that we're just a message or phone call away should you need any further assistance in the future. Susan Fraser

Posted 1 year ago

“The urn was shipped promptly and turned out perfectly.”

Helpful Report

Posted 1 year ago

Hi Erica, Thank you for sharing your positive experience with us. We are thrilled to hear that you were pleased with the prompt shipping and the urn. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. We strive to provide a seamless process from ordering to delivery and it's reaffirming to hear that we achieved this with your order. We appreciate your feedback and are here to assist should you need anything in the future. Susan Fraser

Posted 1 year ago

“Beautiful Amazing Items! My Memorial Necklaces that Your Company made for me are Just SIMPLY AMAZING!! Thank You So Very Much”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you so much for taking the time to leave this excellent review. We are delighted to hear that you found the memorial necklaces to be beautiful and amazing. We put a lot of thought into our designs and aim to provide items that help keep the memory of loved ones close to heart. Hearing that you are pleased with our work truly means the world to us. Your appreciation is a great affirmation of the love and care we put into each piece we create. It's our honor to have been able to support you in this way. If you ever need anything else, please don't hesitate to reach out. Thank you once again for choosing us. Susan Fraser

Posted 1 year ago

“It is beautiful! Very nice quality and exactly what my Mom would have wanted. Highly recommend this company. Fast shipping and very carefully packed.”

Helpful Report

Posted 1 year ago

Hi Dawn, We are deeply touched by your kind words and so glad to hear that you found the urn to be of high quality and beautiful, just as your mom would have wanted. It's our mission to provide not only excellent products but also a service that respects the emotional value behind them. Thank you for recognizing our efforts to ensure fast and careful shipping. We understand how important this process is for our customers, and we always aim to exceed your expectations. Your recommendation means a lot to us. It has been an honor to be able to provide some comfort during this difficult time. If you ever need further assistance, please do not hesitate to reach out. Susan Fraser

Posted 1 year ago

“When I received my package and opened it up,and saw the accordian on it ,it was so beautiful I cried, my brother played the accordian, thank you for having exactly what I was looking for.”

Helpful Report

Posted 1 year ago

Thank you, Yolanda, for your 5 star rating of In The Light Urns. It means a lot to me that you found what you were looking for and that it truly touched your heart. Your kind words tell us how special this moment was for you. We can't thank you enough. Take care! Susan Fraser

Posted 1 year ago

“I purchased 3 urns from In The Light Urns. They were all beautiful and i was very pleased. The communication was great and the shipping was fast. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of In The Light Urns! I'm so glad you liked the urns and were pleased with your purchase. Communication is important to us and so is getting the order out quickly, so I'm glad to hear the shipping was fast. If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“Ordering was very easy and the urn turned out amazing. I even requested a small note to be added to a card and it was done with no hesitation. Thank you for making a very difficult situation a ilttle brighter”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave such a heartfelt review. It means the world to us to hear that we were able to make a difficult time a little bit easier for you. Your satisfaction is our top priority, and we're so pleased that the ordering process was straightforward and that the urn met your expectations. We understand how much small gestures can mean in these circumstances, so we were more than happy to accommodate your request for a personal note. Please know that we are here for you in any way that we can be, even after your purchase. If there is anything more you need, don't hesitate to reach out. Thank you once again for your kind words, and for entrusting us during such a significant moment in your life. Susan Fraser

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews