In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was really easy to find the perfect urn AND having it made just for my husband!”

Helpful Report

Posted 1 year ago

Hi Donna, Thank you so much for your 5 star review! We're so glad you were able to easily find what you wanted and we appreciate you taking the time to share your experience. We strive to provide the best customer service possible, and your feedback is invaluable in helping us do that. Thanks again! Take care! Susan Fraser

Posted 1 year ago

“I ordered the Raku Sticks and Stones youth urn. I have a small vial of ashes and I wanted a small vessel to place it in. The raku piece is absolutely stunning, it's the perfect size and look for a small tribute. The engraving on the bottom is clear and secure. Having the engraving on the bottom is really great becuase I don't necessarily want to see the engraving all the time, but rather, only see it when I hold the vessel. Only I know the engraving is there, and that makes it all the more special. My piece came quickly and extremely well packaged. Can't say enough great things about the purchasing experience. And the raku piece itself is a treasure.”

Helpful Report

Posted 1 year ago

Hi Stephanie, Thank you so much for your 5 star review! We're so glad to hear that you're satisfied with your personalized urn. It's really important to us that our customers are happy with their purchase, and we appreciate you taking the time to leave us such a great review. We hope you'll continue to enjoy your urn for many years to come. If there's anything else we can do to help, please don't hesitate to reach out. Thank you again for your kind words and for being a valued customer. Take care! Susan Fraser

Posted 1 year ago

“EVERYTHING I ORDERED CAME OUT BEYOND PERFECT AND AS BEAUTIFUL AS CAN BE. THANK YOU GUYS VERY MUCH”

Helpful Report

Posted 1 year ago

Hi Alexis, Thank you so much for taking the time to leave us a 5-star review! We are so pleased to hear that you are satisfied with our services. We strive to create a positive experience for all of our customers, and your feedback is invaluable in helping us make sure we are achieving our goals. If there is anything else we can do to help make your experience even better, please do not hesitate to reach out. Thank you again for your feedback. Please let us know if you have any questions. Take care! Susan Fraser

Posted 1 year ago

“Very pleased with the product Loved by the party we gave it to”

Helpful Report

Posted 1 year ago

Hi Robert, That's great to hear! We're so happy you're pleased with your purchase. Thank you for your 5-star rating! If you have any questions, please let us know. Take care! Susan Fraser

Posted 1 year ago

“The family was very pleased with the urn , It was comforting to see where my mother in law final resting place would be in such a beautiful well made urn. Thank you,”

Helpful Report

Posted 1 year ago

Hi Frances, Thank you so much for your kind words! We are delighted to hear that you are pleased with the urn for your mother-in-law. We strive to make sure that all of our customers are satisfied with their purchases, and we are glad that we could provide you with a memorable way to keep your mother-in-law's memory alive. Susan Fraser

Posted 1 year ago

“Outstanding service and product”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for your kind words! We strive to provide 5-star quality and service and it is great to hear that we have succeeded. Please let us know if you have any questions. Take care! Susan Fraser

Posted 1 year ago

“The urn I received was perfect for my brother. The quality was fantastic and The packing to ship to me was excellent. I highly recommend this company.Lindy”

In The Light Urns 5 star review on 9th February 2023

Helpful Report

Posted 1 year ago

Hi Linda, Thank you so much for your positive feedback! We are so glad to hear that you are satisfied with the quality of our product. At our company, we strive to provide quality products that meet our customers' expectations. We are dedicated to providing excellent customer service and thank you for your rave review. Please let us know if you have any questions. Take care! Susan Fraser

Posted 1 year ago

“The family who I ordered the urn for was very happy with the Urn. The magnet was too strong for the helmet so it did not hover correctly.”

Helpful Report

Posted 1 year ago

Hi Abigail, Thank you so much for taking the time to share your experience. We do apologize for the issues with the magnet, and I have emailed you in regards to this so that we can make sure everything is fixed. Please let us know if you have any further questions or concerns. Take care! Susan Fraser cs@inthelighturns.com

Posted 1 year ago

“I found Light Urns whike searching the internet following the sudden death of my brother. I was searching for an urn that would be a unique tribute to him. Within seconds, I found it! My brother was a flight attendant for almost 40 years and his ashes now rest in a beautiful wood urn from the Light Urns. What's even more special is that the urn features an American Airlines air craft - the company my brother worked for. A beautiful tribute! Thank you to Light Urns for the simplicity of ordering and the quick delivery. Your ordering process, even when done through tears, was easy. Thanks again for helping us remember our loved one in a very special way. Very grateful for your product and would highly recommend the Light Urns offerings. Thank you!”

Helpful Report

Posted 1 year ago

Hi William, Thank you so much for your kind words! We are thrilled to hear that you are pleased with your custom urn design and that the ordering and delivery process was hassle-free and the urn arrived in timely manner. We take pride in providing quality products and excellent customer service, and we are so glad that we were able to meet your expectations. Take care! Susan Fraser

Posted 1 year ago

“I ordered the Eternal Golden Heart Keepsake Urn and I'm VERY happy with the purchase. I had ordered a heart shaped urn from the funeral home but didn't have engraving options and paid more money. Communication and shipping were perfect. No complaints and I would (and have) recommended this company.”

Helpful Report

Posted 1 year ago

Hi Laura, Thank you for taking the time to share your experience! We are thrilled to hear that you are pleased with your urn. We take pride in providing high-quality products and excellent customer service, and we are so glad that we were able to meet your expectations. Take care! Susan Fraser

Posted 1 year ago

“The urn with the airplane and scatter box at airplane jewelry is wonderful for the memories of my husband. Thank you, Barbara Susan Beyer”

Helpful Report

Posted 1 year ago

Hi Barbara, Thank you for your positive review! We are so glad to hear that you are pleased with the airplane urn. We strive to provide quality products and excellent customer service, and it's gratifying to know that we have achieved that for you. Take care! Susan Fraser

Posted 1 year ago

“Very quick delivery and amazing quality”

Helpful Report

Posted 1 year ago

Hi Marcelino, Thank you so much for your kind words! We strive to provide the best service possible to our customers and are delighted to hear that your urn arrived quickly and safely. We appreciate your continued support! Susan Fraser

Posted 1 year ago

“Very easy process. Quick delivery. BEAUTIFUL frog urn.”

Helpful Report

Posted 1 year ago

Hi Melissa, Thank you so much for your kind words! We are so glad that you are happy with your keepsake urn. It means the world to us that you are satisfied with the quality of our product. We hope you will enjoy it for many years to come. Susan Fraser

Posted 1 year ago

“Beautiful and great quality”

In The Light Urns 5 star review on 8th February 2023

Helpful Report

Posted 1 year ago

Hi Lori, Thank you so much for your kind words! We are so glad to hear that you are pleased with the quality of the product. We strive to provide the best quality product and are thrilled to know that we have met your expectations. Thank you again for your review. Take care! Susan Fraser

Posted 1 year ago

“Great company, excellent product.The only problem I had was deciding which urn to purchace (too many choices)”

Helpful Report

Posted 1 year ago

Hi Luigi, Thank you so much for your five-star review! We really appreciate your feedback and are thrilled to hear that you are satisfied with our product. We strive to make sure our customers have the best possible experience with us and are glad to know that we have achieved that for you. Thank you for your support! Please let us know if you have any questions. Take care! Susan Fraser

Posted 1 year ago

“Items arrived on time. Made well. Engraving perfect. Easy to fill with ashes.”

Helpful Report

Posted 1 year ago

Hi Stephanie, Thank you for your 5-star review and for noticing our fast arrival. We're glad you had a good experience with our product. We strive to provide the best quality products that meet our customers' needs, and we appreciate you taking the time to give us your feedback. If you have any questions or concerns, please don't hesitate to reach out to us. We're here to help! Susan Fraser

Posted 1 year ago

“I ordered several items from In The Light Urns and each item is so beautiful. I did however mess up on one item and I chose the wrong text. I called and spoke with a gentleman named David and he was amazing and quickly corrected the font and sent out the right item. Phenomenal customer service!!!!”

Helpful Report

Posted 1 year ago

Hi Cecilia, Thank you so much for your kind words! We strive to provide the best customer service possible, and we're thrilled to hear that we've been successful in doing so. Thank you again for the review! Please do not hesitate to let us know if you have any questions or concerns. Take care! Susan Fraser

Posted 1 year ago

“Beautiful but I could not use because I want to use for burial”

Helpful Report

Posted 1 year ago

Hi Latrece, Thank you so much for taking the time to leave us a review. We truly appreciate the feedback, and we're sorry to hear that you can't use the urn because it will be buried. We understand that it can be difficult to find the right item for a special occasion, and we hope you are able to find something that meets your needs. Please let us know if you have any questions. Take care! Susan Fraser

Posted 1 year ago

“Amazing customer service,great people, special beautiful urns ❤️”

Helpful Report

Posted 1 year ago

Hi Kateryna, Thank you so much for your 5 star review! We strive to provide quality urns that honor the memory of those we have lost, so we are very glad to hear that you are satisfied with your purchase. Thank you for your kind words and continued support. Take care! Susan Fraser

Posted 1 year ago

“The urn was absolutely beautiful. The only complaint is that it is very large. I called and asked customer service if I should order the medium one. They recommended the large as my friend weighed under 120 lbs when she passed. I went with that recommendation. However, I believe the medium would have been a better size. Thank you for your prompt service.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave a 4 star review. We're glad you enjoyed your experience overall and appreciate your feedback. We'll make sure to keep improving our services to ensure customers have an even better experience next time! We apologize that the urn was too large for your needs. Our customer service team would be more than happy to help you find a more suitable size. Please don't hesitate to reach out! Susan Fraser cs@inthelighturns.com 1-800-757-3488

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews