In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very nice design”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave a review and for appreciating the design of our urn. We always aim for excellence, and while we're glad you found the design to your liking, we'd love to hear any feedback on how we could have made your experience a full 5 stars. Please don't hesitate to reach out if you have any suggestions or further needs. Susan Fraser

Posted 1 year ago

“The urn is beautiful and customer service was super helpful.”

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Posted 1 year ago

Hi, Thank you for your kind feedback. We're delighted to hear that you found the urn beautiful and our customer service to be helpful. It's our mission to provide not only quality products but also exceptional service. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“What a BEAUTIFUL urn! I couldn't be more happy! It's nicer, bigger, and heavier than I expected! Thank you In the Light Urns, I'm sure my Mother is happy with it also. J.Beltz”

In The Light Urns 5 star review on 29th October 2023

Helpful Report

Posted 1 year ago

Hi Jack, We're deeply honored by your kind words and are so pleased to hear that the urn exceeded your expectations. Our aim is always to provide a meaningful and fitting tribute, and knowing that you and, in spirit, your mother are happy with it brings us immense satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“Great service. We had a small issue they immediately responded and took care of it. They are very caring. Our urn is beautiful and pleased!!”

Helpful Report

Posted 1 year ago

Hi Jon, Thank you for your understanding and for taking the time to share your positive experience. We sincerely apologize for the initial issue, but we're glad we could resolve it promptly for you. It warms our hearts to know that you found our team caring and that you're pleased with the urn. Please know that we're here for you, should you need anything else in the future. Susan Fraser

Posted 1 year ago

“I love it. Yall did a great job. Thank you.”

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Posted 1 year ago

Hi Marlene, Thank you for your kind words. We're truly honored to hear that you loved the urn, and it means a lot to us that we could be of service during such an important moment. If you have any further needs or questions, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“Urn turned out amazing”

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Posted 1 year ago

Hi Gerald, Thank you for your feedback. We're so pleased to hear that you found the urn to be amazing. Our goal is to provide quality and meaningful products, and it's truly rewarding to know we've met that mark for you. Please don't hesitate to reach out if you need anything else in the future. Susan Fraser

Posted 1 year ago

“Wonderful experience, very caring, very helpful. My brothers urn was absolutely beautiful!”

In The Light Urns 5 star review on 27th October 2023

Helpful Report

Posted 1 year ago

Hi Lori, We're truly touched by your kind words and are grateful for the opportunity to provide a beautiful urn for your brother. It's our priority to support families with care and understanding during such sensitive times. Please let us know if there's any other way we can be of assistance in the future. Susan Fraser

Posted 1 year ago

“Great service.. My dad urn is beautiful!”

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Posted 1 year ago

Hi Dwayne, Thank you for your kind words. We're honored to have been a part of providing a beautiful resting place for your dad. Please know that we're here to assist you in any way we can, now and in the future. Take care. Susan Fraser

Posted 1 year ago

“Very good and customer service was awesome. Helped me out with a situation with my order. The urn I ordered was very nice. Thank you very much, Sincerely Crystal Byers”

Helpful Report

Posted 1 year ago

Hi Crystal, Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that our customer service team was able to assist you with your order and that you are satisfied with the urn you received. We always strive to provide the best service and products to our valued customers. Should you need anything else in the future, please do not hesitate to reach out. Susan Fraser

Posted 1 year ago

“For rthe price of $20 I didn't expect it to be PLASTIC - PERHAPS I didn't read the small print! it's okay.”

Helpful Report

Posted 1 year ago

Hi Peggy, Thank you for sharing your feedback with us. We sincerely apologize if the plate did not meet your expectations. As mentioned in the first line of the product description, the plate is made of plastic. However, we understand that it might not have been as clear as intended for everyone. To make things right and ensure our customers are completely satisfied, we would be more than happy to offer you a replacement with a metal medallion or another item of your choice from our website. Please reach out to our customer service team at your earliest convenience so we can assist you further. Your satisfaction is our top priority, and we're here to help in any way we can. Warm regards. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“All the Urn’s were beautiful….”

Helpful Report

Posted 1 year ago

Hi William, Thank you for your kind words. We take great pride in the craftsmanship and beauty of our urns, and it means so much to us that you found them beautiful. Your satisfaction is our highest reward. If you have any further needs or questions, please don't hesitate to reach out. Warmest regards. Susan Fraser

Posted 1 year ago

“I have looked for something that I thought my Mother would have like. I found these and the color and he way they are made are perfect for what I was looking for. I feel like it was made with care. Packaging was very well done as well. Very pleased with my order. Thank you guys so much!”

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Posted 1 year ago

Hi Roxi, Your words truly warmed our hearts. We understand the importance of finding the perfect resting place for a loved one, and we're genuinely touched that our urn resonated with what you believe your Mother would have liked. Every piece we create is made with utmost care and reverence, and we're pleased to hear that it reflected in your order. Thank you for trusting us during such an important time. If you ever need anything in the future, please don't hesitate to reach out. Warm regards. Susan Fraser

Posted 1 year ago

“Thank you”

Helpful Report

Posted 1 year ago

Hi Daizha, Thank you so much for taking the time to leave such a kind review. We're honored that our urn met your expectations. Your satisfaction is our utmost priority. Please let us know if there's anything else we can assist you with in the future. Warm regards. Susan Fraser

Posted 1 year ago

“Everything I ordered was very beautiful and high quality.. excellent craftsmanship. Thank you”

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Posted 1 year ago

Hi Maria, Thank you for your wonderful feedback! We're genuinely pleased to hear that you appreciate the craftsmanship and quality of our products. Your satisfaction is our utmost reward. Please don't hesitate to reach out if you need anything in the future. Gratitude for trusting us with your needs. Susan Fraser

Posted 1 year ago

“Beautiful and great quality. Waited 5 business days contacted customer service and urn was overnighted. Good service”

Helpful Report

Posted 1 year ago

Hi William, Thank you for taking the time to share your experience. We apologize for the initial wait, but we're delighted that we could make it right for you. Ensuring your satisfaction and delivering quality is our top priority. Please don't hesitate to reach out if you have any further needs. Your feedback means a lot to us! Susan Fraser

Posted 1 year ago

“great quality and service”

Helpful Report

Posted 1 year ago

Hi Tatiana, Thank you so much for your kind words! We're thrilled to hear you appreciated the quality and service. It's our priority to provide the best to our customers. Please let us know if there's anything else we can assist you with in the future. Susan Fraser

Posted 1 year ago

“My dad was a big baseball fan with his favorite team being the Milwaukee Brewers so when we saw the brewers helmet urn we knew we had to have it. It is so him and he would love it. Everything about it is wonderful. So many commented on it at his memorial service. Thank you so much”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for sharing your heartfelt story. We're honored to have played a small part in celebrating your dad's love for the Milwaukee Brewers. It's heartwarming to know that the urn resonated with you and those who attended his memorial service. We strive to create pieces that truly resonate with the loved ones remembered, and it's feedback like yours that makes our work so rewarding. May your memories of your dad and his passion for baseball continue to bring you comfort. Take care. Susan Fraser

Posted 1 year ago

“Order was lost in the mail. They redid my order sent out overnight received it and I'm VERY SATISFIED. Thank you”

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Posted 1 year ago

“Thank you for doing a great job with meeting the product that I was looking for with the Urn. You company is both amazing and your service is great. Thank you! Pat Hubbard”

Helpful Report

Posted 1 year ago

Hi Patricia, Thank you for your kind words and positive feedback. It's truly an honor to provide a product that met your needs during such a significant moment. We deeply value your trust and are committed to delivering both quality products and exceptional service. Please don't hesitate to reach out if you have any further needs or questions in the future. We're here to assist you. Susan Fraser

Posted 1 year ago

“Very pleased with purchase thanks”

Helpful Report

Posted 1 year ago

Hi Diane, We're so glad to hear you're pleased with your purchase. Your satisfaction means a lot to us. If you have any further questions or needs, please don't hesitate to reach out. Thank you for choosing us and for taking the time to share your feedback. Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews