In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“It's arrived and I'm so relieved to find it complete”

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Posted 1 year ago

Hi Caitlin, Thank you for your review. We're so pleased to hear that your urn has arrived safely and in complete order. We understand how important this item is to you, and we're glad we could provide some relief during this difficult time. Your satisfaction is our utmost priority, and we're here to assist you further should you need any help. Please don't hesitate to reach out to us. Once again, thank you for choosing us. We're grateful for your support. Susan Fraser

Posted 1 year ago

“good thank you”

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Posted 1 year ago

Hi Eric, Thank you for your review! We're pleased to know that you had a good experience with us. Your satisfaction is our top priority, and your feedback means a lot to us. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help. Susan Fraser

Posted 1 year ago

“The biodegradable water urns were both beautiful.”

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Posted 1 year ago

Hi Trina, Thank you so much for your kind words and the five-star review. We're delighted to hear that you found our biodegradable water urns beautiful. At In The Light Urns, we strive to provide products that are not only environmentally friendly, but also serve as fitting and respectful tributes. We're so glad to know that our urns met your expectations. Your feedback is greatly appreciated and will help us continue to maintain our high standards of quality and service. If there is anything more we can assist you with now or in the future, please don't hesitate to contact us. Best wishes, Susan Fraser

Posted 1 year ago

“So pleased that the product is exactly as pictured and promoted. I am also pleased with the quality.”

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Posted 1 year ago

Hi, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you're pleased with your purchase and that the urn you received matched your expectations based on our online representation. Quality is something we deeply care about, and knowing that you're satisfied with it truly makes our day. We strive to maintain transparency with our customers, ensuring that the product you see online is exactly what you receive. We're grateful for your feedback, and should you need any further assistance or have any more needs in the future, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“I was impressed by how fast the order for my husband's urn was processed and shipped. It looked amazing when it arrived.”

In The Light Urns 5 star review on 15th May 2023

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Posted 1 year ago

Hi Nancy, Thank you so much for taking the time to share your experience with us. We're glad to hear that you found the ordering process efficient and that the urn for your husband arrived in a timely manner. We are especially pleased that the urn met, and hopefully exceeded, your expectations. Our team works diligently to ensure each piece we create is crafted with the utmost care and respect. We understand this is a difficult time for you, and we're grateful that we could provide some comfort in ensuring a smooth process for you. If there's anything more we can do to assist you, please do not hesitate to reach out. Susan Fraser

Posted 1 year ago

“The urn I ordered was beautiful and exactly what I hoped for. After the order was submitted I was given a 7-10 day eta but it came in less than 5. I’m extremely grateful for the work that was put into my request. Thank you so much.”

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Posted 1 year ago

Hi Dante, We're truly touched by your heartfelt review and are so glad to know that the urn exceeded your expectations. Our team strives to craft each piece with great care and respect, and it's always rewarding to hear that this work is appreciated. We understand how important it is to receive your order promptly, particularly during such a sensitive time. We're delighted that we were able to exceed the estimated delivery timeline and get your order to you quicker than anticipated. Thank you for recognizing the effort we put into each request; it's our honor to support our customers during these moments. If you ever need further assistance, please don't hesitate to reach out to us. Susan Fraser

Posted 1 year ago

“This company was amazing to work with. I needed a last minute certified biodegradable water urn for a burial at sea from a cruise ship. They made sure it arrived before my sail date and kept me up to date on the status. Any questions I asked via email were answered promptly. I am so grateful for the extra attention they gave me. The water urn was perfect! Date of experience: April 25, 2023”

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Posted 1 year ago

Hi Lou Ann, Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that we were able to provide a level of service that met your needs during this challenging time. We understand the importance of delivering not only a product that fits your requirements, but also a service that is respectful, attentive, and timely. Knowing that we were able to help facilitate a meaningful burial at sea for your loved one is incredibly gratifying for our entire team. We strive to be responsive and supportive in all our customer interactions, and we're pleased to hear that you found our communication and assistance helpful. Your feedback is genuinely appreciated and serves as a reminder of why we do what we do. If there's anything else we can assist you with in the future, please do not hesitate to reach out. Susan Fraser

Posted 1 year ago

“I love the urn. It is beautiful and I am very happy with it! Thank you very much for sending it in such a prompt time during such a difficult time for my family.”

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Posted 1 year ago

Hi Jennifer, Thank you very much for taking the time to share your feedback. We're deeply gratified to hear that you love the urn and find it beautiful. It's our honor to provide a meaningful resting place for your loved ones. We understand that timely delivery is crucial, especially during challenging times like these. We're glad to know that our efforts to promptly fulfill your order were appreciated. Please accept our deepest condolences for your loss. If there's anything else we can do to support you during this time, do not hesitate to reach out. Susan Fraser

Posted 1 year ago

“THE ABSOLUTE BEST PRODUCT, SERVICE, COMMUNICATION, PRICES! SO CARING & THOUGHTFUL THROUGH THE ENTIRE PROCESS. MORE BUSINESSES NEED TO TAKE LESSONS FROM THIS COMPANY. ABSOLUTELY WOULD RECOMMEND TO EVERYONE & WILL ORDER AGAIN! JUST THE KIND OF SERVICE ONE NEEDS WHEN THEY LOSE A LOVED ONE!”

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Posted 1 year ago

Hi, Thank you so much for your wonderful feedback and for taking the time to acknowledge our efforts. We're deeply touched by your kind words. It's always our aim to provide the highest quality products and service during such sensitive times, and we're truly glad to hear that we were able to meet your expectations. Your satisfaction, along with every customer's, is what we strive for. The fact that you feel other businesses could learn from our approach is a high compliment indeed. It is humbling to know that you would recommend us to others and consider us for future needs. Your trust and confidence in us are greatly appreciated. Please accept our condolences once again for your loss. We understand how difficult this time can be, and we're here for you. If there's anything else we can assist with in the future, don't hesitate to let us know. Susan Fraser

Posted 1 year ago

“I ordered this for my son who passed away. He would love this urn. He was a die-hard 49ers fan! Thank you!”

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Posted 1 year ago

Hi Bettye, I want to express my deepest condolences for your loss. We can only imagine how challenging this time must be for you, and we are grateful that you trusted us to provide a fitting tribute for your beloved son. We are heartened to know that the 49ers-themed urn has resonated with you and would have been loved by your son. It's our aim to craft each piece with a level of detail and respect that reflects the uniqueness of the individual, honoring their passions and life. Your feedback means a lot to us and it serves as a reminder of why we do what we do. Please know that we are here for you during this difficult time and beyond. If you need any assistance in the future, do not hesitate to reach out to us. Thank you once again for choosing us and for sharing your experience. Susan Fraser

Posted 1 year ago

“Loved everything we got! Definitely recommend”

In The Light Urns 5 star review on 11th May 2023

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Posted 1 year ago

Thank you so much for the 5 star rating, Kimberly! We're so glad you loved everything you got from us and that you would recommend us. We really appreciate your support! Take care! Susan Fraser

Posted 1 year ago

“Five stars for sure surpassed expectations very satisfied with the purchase of three urns from their imperfect urns selection! they were all immaculate and can honestly say I could not find a single imperfection on any of them at all. For them to offer such a service for grieving families is not only incredible but very thoughtful of them as well. Will go to them for all my grieving needs from now on, and will definitely recommend them to any grieving families that are looking for their loved ones final resting space. Thank you In The Light Urns for the beautiful urns we received from you !”

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Posted 1 year ago

Thank you so much Jaccene for your 5 star rating of In The Light Urns! It's wonderful to hear that you were so happy with the purchase of the three urns from our imperfect selection. It warms our hearts to know that we can provide grieving families with such a thoughtful service. We greatly appreciate you taking the time to share your positive experience and for the wonderful recommendation. Thank you once again! Take care! Susan Fraser

Posted 1 year ago

“In the Urns got it right the first time and I am very pleased with the the urn. Quick, efficient, and priced right. I recommend them without any hesitation.”

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Posted 1 year ago

Hi William, We are incredibly grateful for your kind words and positive review. It's always heartening to hear that we're able to provide our customers with the right product and service, especially at a time when they need it the most. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you. Take care! Susan Fraser

Posted 1 year ago

“Kind, thoughtful, and very prompt service. Products that are also kind to the earth.”

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Posted 1 year ago

Thank you Brenda for your 5 star rating of In The Light Urns. We are so pleased to hear how kind and thoughtful our service was, and that you found our products kind to the earth. We appreciate your kind words. Thank you! Take care! Susan Fraser

Posted 1 year ago

“You guys are great. I am very happy with my urns.”

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Posted 1 year ago

Thank you so much Sheryl for your 5-star review! We really appreciate your loyalty and are so glad that you are happy with your urns. It means a lot to us. If you have ay questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“Very good quality, great picture, perfect/”

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Posted 1 year ago

Thank you for your 5-star rating, Patty! We're so pleased you're happy with the quality of our urn and that the picture came out perfectly. We appreciate your feedback. Thank you! Take care! Susan Fraser

Posted 1 year ago

“It was a nice little addition to my husband’s urn. I like the options for adding the birth & passing stones. The mockup looked great, however, when I received the final product the picture came out on the grainy side. It wasn’t very clear & that was a bit disappointing, especially for the price I paid for this. I expected a much better quality product than what I received.”

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Posted 1 year ago

We truly regret that our product didn't meet your expectations. Your satisfaction is our top priority, and we're committed to rectifying this situation. We'll be contacting you directly to discuss immediate next steps, aiming to swiftly resolve the matter and prevent any future disappointments. Thank you for your understanding, and would appreciate your patience as we'll work to make things right. 100% Satisfaction Guaranteed. Susan Fraser - Founder

Posted 1 year ago

“Very fast delivery and my baby's little urn is perfect. I couldn't be more pleased.”

In The Light Urns 5 star review on 9th May 2023

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Posted 1 year ago

Thanks for the 5 star rating, Shone'sha! We appreciate your kind words on your experience. We're glad you have received your urn and that it was perfect! We appreciate your review! Take care! Susan Fraser

Posted 1 year ago

“Came in fast and easy to fill yourself. Love it!!”

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Posted 1 year ago

Thank you so much for the 5 star rating, Kristen! We are so glad you found In The Light Urns to be fast and easy to fill yourself. If you have any questions, please let us know. Take care! Susan Fraser

Posted 1 year ago

“My daughter is happy with her necklace but I found it for less on etsy”

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Posted 1 year ago

Hi Kacey, Thank you for your review! We are glad to hear that your daughter is happy with her necklace. We strive to keep our prices competitive and acknowledge that you may have found the same item for less on Etsy. If you ever have any questions or concerns about the price of an item, please feel free to contact us so we can do our best to accommodate. Thank you again for your feedback. Take care! Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews