In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“The urns turned out beautifully. They were completed within the given timeframe and when I reached out to customer service about shipment, the staff was very courteous and helpful.”

Helpful Report

Posted 1 year ago

Hi Sheela, Thank you for sharing your positive experience with us. We take great pride in both the quality of our products and the service we provide, so it's heartening to hear that both met your expectations. Our team strives to be supportive and attentive, especially during such significant moments. Should you need any further assistance or have questions in the future, please don't hesitate to contact us. We're here to help. Thank you for choosing us. Susan Fraser

Posted 1 year ago

“A beautiful Urn for my beautiful sisters memorial service. And it came just in time.”

In The Light Urns 5 star review on 23rd October 2023

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Posted 1 year ago

Hi Shaina, We're truly honored that you chose our urn for such a significant moment in commemorating your sister. It's heartwarming to know that it arrived in time and resonated with the beauty of her memory. Our deepest condolences for your loss, and should you need any assistance in the future, please don't hesitate to reach out. Thank you for trusting us during this important time. Susan Fraser

Posted 1 year ago

“Good communication about my order, beatiful pendant and engraving, birthstone however looks kinda off as far as the color, I even double checked my order to make sure I chose the correct month and I did, the chain is ok but quite stiff and hard to latch, might be nice if there were more chain options, overall a beautiful piece, got great compliments from my family too”

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Posted 1 year ago

Hi Lesley, Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that you appreciated our communication and found the pendant and engraving beautiful. We truly value your observations regarding the birthstone color and the chain's quality. We continually strive to enhance our products based on feedback like yours. I'll ensure your comments are passed on to our product team for review and improvement. It's wonderful to know that the piece received compliments from your family. If you have any further concerns or suggestions, please don't hesitate to contact us. Thank you for choosing us, and we're here to assist you in any way we can. Susan Fraser

Posted 1 year ago

“It's was everything I asked for thanks”

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Posted 1 year ago

Hi Birdie, We're truly glad to hear that the urn met your expectations. Your satisfaction is important to us, and we're honored to have been of service during this significant time. Should you need anything in the future, please don't hesitate to reach out. Thank you for trusting us. Susan Fraser

Posted 1 year ago

“Thank you for the urns and necklaces!”

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Posted 1 year ago

Hi, We're so grateful for your feedback. It's our honor to provide items that hold significance and meaning for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we're here to support you whenever you need. Susan Fraser

Posted 1 year ago

“It was awesome and just looks like my husband! I think he would of loved it! Thanks!”

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Posted 1 year ago

Hi Margaret, Thank you for sharing your heartfelt feedback with us. We're truly honored to hear that the urn resonates so closely with your cherished memories of your husband. Our aim is to provide pieces that hold deep significance and meaning. We're glad to have been a part of this for you. Remember, we're here if you need any further assistance. Sending you warm thoughts during this time. Thank you for choosing us. Susan Fraser

Posted 1 year ago

“Everything ordered was as expected. Thank you for the quick and fast service. Appreciate it, Thank you”

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Posted 1 year ago

Hi Guillermo, Thank you for taking the time to leave us a review. We're pleased to hear that everything met your expectations and that our service was prompt. It's our priority to support families during such significant times. Should you need anything in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing us. Susan Fraser

Posted 1 year ago

“Beautiful thank you!”

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Posted 1 year ago

Hi Nancy, We're so glad to hear you found the urn beautiful. It's our honor to be part of such a meaningful choice for you. If you need any further assistance or have questions in the future, please don't hesitate to reach out. Thank you for your kind words! Susan Fraser

Posted 1 year ago

“Ordered me and my wife necklace for our daughter we lost at 4 months and the pieces we received was perfect couldn’t ask for something better only issue we had was the gold coating on the angel wing has started to fade off already all the other pieces are still good so far but overall good service products came in time and was everything we asked for.”

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Posted 1 year ago

Hi Tyler, Thank you for sharing your experience with us. We're truly honored that you chose our products to remember your precious daughter. I'm genuinely sorry to hear about the gold coating on the angel wing, and we appreciate your feedback as it helps us continually improve. We want to ensure that every part of our product meets your expectations. Please reach out to our customer service team, and we'll be more than happy to send a replacement. Our thoughts are with you and your wife during this time, and we're here for any assistance you might need in the future. Susan Fraser (800)757-3488 cs@inthelighturns.com

Posted 1 year ago

“It is for my mothers Urn and it is Beautiful. Thank you so much.”

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Posted 1 year ago

Hi Patricia, Thank you for taking the time to share your feedback. We're deeply honored to be a part of such a significant moment in your life, and we're glad to hear that the urn resonated with the beauty of your mother's memory. If you ever need any assistance in the future, please don't hesitate to reach out. Our heartfelt condolences for your loss, and thank you for choosing us during this time. Susan Fraser

Posted 1 year ago

“I Love and Appreciate the hard work y’all put into making my brother urn special. Thank you so much for your service and timely response ❤️❤️❤️”

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Posted 1 year ago

Hi Johnette, Your kind words truly touch our hearts. We understand the importance of creating a special resting place for your loved ones, and we're honored that you entrusted us with your brother's urn. It means the world to us that we could provide a meaningful service during this sensitive time. Please know we're always here for any further support or assistance. Sending our deepest condolences and warm wishes to you and your family. Susan Fraser

Posted 1 year ago

“Very happy with my urn”

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Posted 1 year ago

Hi Ruth, We're so glad to hear that you're pleased with your urn. Your satisfaction means a lot to us. Thank you for choosing us and for taking the time to share your feedback. If there's ever anything else you need, please don't hesitate to reach out. Take care! Susan Fraser

Posted 1 year ago

“Very helpful when the product wasn't right they fixed it and sent it right out I appreciated that.”

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Posted 1 year ago

Hi Margaret, Thank you for taking the time to share your experience with us. We deeply regret any inconvenience initially caused, but we're pleased to hear that our team was able to rectify the situation promptly. Your satisfaction is our utmost priority. Please don't hesitate to let us know if there's anything else we can assist with in the future. We're here to help! Susan Fraser

Posted 1 year ago

“Fast service and great customer service”

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Posted 1 year ago

Hi Teresa, Thank you so much for your kind words! We're delighted to hear that you appreciated our speedy service and customer support. Serving you was our pleasure. Please don't hesitate to reach out if you need anything in the future. Take care! Susan Fraser

Posted 1 year ago

“I ordered the purple wings of angel urn for my mother. It's more beautiful than the pictures displayed. Item was packaged very well and received prior to expected delivery date. I highly recommend this company.”

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Posted 1 year ago

Hi Laurie, Thank you for your heartfelt review. We're deeply honored that you chose our purple wings of angel urn to commemorate your beloved mother. It brings us immense satisfaction to know that we exceeded your expectations, both in the product and the delivery. Your recommendation means a lot to us. Should you or anyone you know need our services in the future, please remember we're here to assist. Our warmest regards and condolences for your loss. Susan Fraser

Posted 1 year ago

“The keepsake box I ordered came quickly and is beautiful. Thanks for making this process a little easier.”

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Posted 1 year ago

Hi Justin, We're truly grateful for your kind words. During such sensitive moments, it's our aim to provide a seamless experience and some comfort. We're glad the keepsake box met your expectations and could bring a touch of solace. Should you need anything in the future, please know we're here to help. Warm regards and thank you once again. Susan Fraser

Posted 1 year ago

“Response time was very good. The envelope was the perfect size for us to float in to my husbands favorite fishing cove.”

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Posted 1 year ago

Hi Lana, Thank you for sharing such a touching sentiment with us. We're honored to have been a part of your special tribute to your husband in his favorite fishing cove. It's moments like these that remind us of the deep meaning behind what we offer. If you ever need any further assistance or have questions, please don't hesitate to reach out. Our thoughts are with you during this time. Warm regards. Susan Fraser

Posted 1 year ago

“Beautiful high quality urn Even the funeral home thought it was high quality The additional car is heavy and high quality”

In The Light Urns 5 star review on 18th October 2023

Helpful Report

Posted 1 year ago

Hi Crystal, Thank you for sharing your experience with us. We're truly honored to hear that both you and the funeral home recognized the quality of our urn and the additional care. Our aim is to provide families with lasting and meaningful memorials for their loved ones. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Warm regards and deepest gratitude. Susan Fraser

Posted 1 year ago

“Gorgeous pieces so clearly made with love & compassion... I bought 2, one for me and another for my sister's best friend of 50 years. They are even more beautiful then the picture online. Thank you for sharing your talents that most certainly help with the grieving process after the loss of my dear sister Karla Jo... Peace, Robyn Uehling”

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Posted 1 year ago

Hi Robyn, Your heartfelt words have deeply moved us. We're honored to have played a part in providing a loving memorial for your dear sister, Karla Jo. Knowing that our creations can bring a measure of peace and comfort during such a poignant time is why we do what we do. Our thoughts are with you, your sister's best friend, and everyone who loved Karla Jo. If there's anything else you need, please reach out. With warmth and gratitude, Susan Fraser

Posted 1 year ago

“This urn was absolutely beautiful! So many compliments, weird to say but it’s true. Customer service was top notch. I would highly recommend this company”

In The Light Urns 5 star review on 17th October 2023

Helpful Report

Posted 1 year ago

Hi, Thank you so much for your kind words. While it's a unique circumstance to receive compliments on an urn, we understand the significance of having a beautiful memorial for your loved one. We're elated to hear that our customer service met your expectations and that you'd recommend us. Should you or anyone you know need our services in the future, we're here to help. Warm wishes and deepest gratitude. Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews