In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“Ordering was easy. Item received in appropriate time and intact Raku urn beautiful”

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Posted 11 months ago

Thank you for your 5-star review! We're delighted to hear that your ordering experience was smooth and that the Raku urn arrived not only in the expected time frame but also in perfect condition. It's wonderful to know that you find the urn beautiful. We take great pride in the quality of our products and are always pleased when they meet our customers' expectations. If you have any further needs or feedback, please don't hesitate to reach out to us. Your satisfaction is our top priority. Take care! Susan Fraser

Posted 11 months ago

“I was looking for an urn that reflected my dad. In The Light Urns had the perfect one. It was very colorful and the craving was wonderful. Delivery was very quick. Very happy!!”

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Posted 11 months ago

Hi Theresa, Thank you so much for your 5-star review. We're deeply honored to have been able to provide an urn that resonates with the memory of your dad. It's heartening to know that the colorful design and craftsmanship met your expectations and that our quick delivery added to your positive experience. Your satisfaction and happiness in such a significant moment mean a great deal to us. If there's anything more we can do for you, please feel free to reach out. Our heartfelt condolences and best wishes to you and your family. Take care! Susan Fraser

Posted 11 months ago

“I was extremely happy with my purchase and great customer service. I would definitely recommend In The Light Urns! A+”

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Posted 11 months ago

Thank you so much for such a glowing 5-star rating, Tasha! I'm so glad you had such a positive experience with In The Light Urns. I'm especially pleased that you were so pleased with the product and customer service. Your recommendation is greatly appreciated! Take care! Susan Fraser

Posted 11 months ago

“Dealing with a situation like this is hard enough but your team went beyond our expectations. Thank you so much for your excellent customer support”

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Posted 11 months ago

Thank you so much Joseph for your 5 star rating of In The Light Urns! We truly appreciate your kindness and recognition of the excellent customer support we provided during this difficult situation. Your kind words mean a lot to our team and reinforces how much we strive to provide the best customer experience possible. Thank you again! Take care! Susan Fraser

Posted 11 months ago

“It turned out beautifully. The only issue we have is we paid $100 extra for it to be delivered in 2 days and it arrived on Tuesday instead of Saturday.”

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Posted 11 months ago

Thank you for your generous 4 star rating of In The Light Urns. We're glad you think it turned out beautifully. We are sorry to hear that you had to pay $100 extra for the delivery to arrive in 2 days, only to receive it on Tuesday instead of Saturday. Looking at the order, it looks like it was purchased on the 20th at 7pm (After hours). We shipped with 2 day air on the 21st (Thursday) and due to there not being deliveries on Sundays and also Christmas, this arrived on Tuesday the 26th. If you have any questions, we are here to help! Take care! Susan Fraser 1-800-757-3488 cs@inthelighturns.com

Posted 11 months ago

“So grateful for the quality of the products and the timely delivery. My purchase is exactly what I was looking for and the whole process was so easy. Thank you”

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Posted 11 months ago

Thank you so much, Lois! I'm so glad that you had a great experience with In The Light Urns. I'm humbled and thankful for your 5 star rating. Take care! Susan Fraser

Posted 11 months ago

“Great customer service”

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Posted 11 months ago

Thank you so much for your 5 star rating of In The Light Urns! We really appreciate your kind words- great customer service is something we strive for! Take care! Susan Fraser

Posted 11 months ago

“Me and my wife split up after our daughter passed away from leukemia and she finally gave me my part of this my daughter's ashes and I didn't know where to turn to I want to say thank you too In the light urns”

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Posted 11 months ago

Thank you, Gregory, for the 5 star rating! We're so glad In The Light Urns could make an incredibly personal and meaningful experience for you and your family. We can't imagine the weight of this process and are so glad we could be a small part of helping you recapture some of your memories in this difficult time. Thank you for allowing us to help you, and thank you for the kind words. Take care! Susan Fraser

Posted 11 months ago

“Great service, the baseball mitt on top of urn was way too small for the large box. trying to figure out how to get a larger baseball mitt for the top.”

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Posted 11 months ago

Thanks for your 5-star rating of In The Light Urns, Jan! We're sorry to hear that the baseball mitt was too small for the box. We'll look into ways to make sure that doesn't happen again. Thanks for bringing it to our attention. Take care! Susan Fraser

Posted 11 months ago

“Love the item and the process was super easy, thank you!”

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Posted 11 months ago

Thank you so much for your 5 star rating of In The Light Urns! We are delighted to hear that both the item and the process was super easy. We truly appreciate your positive feedback and your support. Take care! Susan Fraser

Posted 11 months ago

“This is a beautiful piece, love the color of the wood, also the frog and tea light are an extra special touch. I am very happy with this and would recommend this touching memorial.”

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Posted 11 months ago

Thank you Corylynn for your glowing 5 star review of In The Light Urns! It really means a lot to us that you appreciate the beauty of the piece, as well as the frog and tea light details. We are very glad that you are happy with your purchase and would recommend this touching memorial. Thank you for being a valued customer! Take care! Susan Fraser

Posted 11 months ago

“The urn showed up in perfect condition and is the perfect place to hold my grandmothers ashes. I would 10/10 recommend this company. I am very satisfied!”

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Posted 11 months ago

Thank you for your 5 star rating of In The Light Urns! I am so pleased you are satisfied with the urn and that it arrived in perfect condition. I am sure your grandmother's ashes will be held in a beautiful place. It's wonderful to hear you would 10/10 recommend the company. Thank you so much for your kind words! Take care! Susan Fraser

Posted 11 months ago

“Beautiful urn and ID charm, shipped overnight. It was exactly what we wanted for Mom.”

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Posted 11 months ago

Thank you so much for your 5 star rating of In The Light Urns! We are so glad that the beautiful urn and charm shipped overnight was exactly what you wanted for Mom. If you have any questions, please let us know! Take care! Susan Fraser

Posted 11 months ago

“Beautiful!”

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Posted 11 months ago

Thank you so much Robert for your 5-star rating! We are so happy that you think our In The Light Urns are beautiful! It means so much to us. Take care! Susan Fraser

Posted 11 months ago

“I am confident that she would've liked it. The detailing is fine and the custom etching on the nameplate looks great. While I never wanted to have to order an urn for someone, I do find peace in the idea she would've approved.”

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Posted 11 months ago

Thank you so much for your 5 star rating of In The Light Urns, I really appreciate your kind words. I'm so glad you found peace knowing your loved one would have approved of the urn. It gives me great confidence knowing that my product is bringing comfort to those who need it. Thank you again for your kind words. Susan Fraser

Posted 11 months ago

“Loved it and would recommend”

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Posted 11 months ago

Thank you, Javion, for your incredible 5 star rating for In The Light Urns. We are absolutely delighted that you 'loved it' and would recommend it. Your kind words mean the world to us. Take care! Susan Fraser

Posted 11 months ago

“Such a smooth experience. Even more beautiful in person. So beautifully made.”

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Posted 11 months ago

Thank you so much for your wonderful 5 star rating for In The Light Urns! We're so glad that you loved the product so much and had such a smooth experience! We completely agree with your sentiment that the urns are even more beautiful in person, and we're proud of our craftsmanship in making them so beautifully. Take care! Susan Fraser

Posted 11 months ago

“Very happy with quality of necklaces.”

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Posted 11 months ago

Thank you very much, Judith, for the wonderful 5 star rating! We're delighted to hear you're so very pleased with the quality of our necklaces. Take care! Susan Fraser

Posted 11 months ago

“I did order from 2 suppliers, different urn neckless. Both arrived on time. The products seem to be very well made. I have not passed them out to family yet, as gifts, because I will not see them until the end of this month.”

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Posted 11 months ago

Thank you so much for your 5 star rating Michael! We're so glad that both your necklaces arrived on time and that you're pleased with the quality of our products. We appreciate your kind words and look forward to hearing how your family likes them! Susan Fraser

Posted 11 months ago

“Very nice couldn't ask for anything nicer well crafted. Beautiful!”

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Posted 11 months ago

Thank you so much for your 5 star rating! We are so pleased to hear that you are enjoying In The Light Urns and that you think it is 'Very nice couldn't ask for anything nicer well crafted. Beautiful!' We value your feedback and are thrilled you are pleased. Thank you again! Take care! Susan Fraser

Posted 11 months ago

In The Light Urns is rated 4.7 based on 4,979 reviews